relatively small range focused on quality with good prices. bought large pot in sale. bit nervous about buying something based on photo only but so happy with what arrived immediately ordered same pot... See more
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We have had so many good orders from Muddy Trowel over the past two years. The plants we receive are always healthy and a good size. We have also ordered so much peat free compost from them as we con... See more
Company replied
Many thanks for the incredible Nordmann fir tree you delivered today - it is the most perfect tree we have ever seen, and really good value!! It was a most pleasant surprise. After Christmas it will... See more
Company replied
We got a lovely little Nordmann fir living Christmas tree from Muddy Trowel - delivery and collection were so efficient, exactly as promised. The tree was so cute! - really healthy and growing pine bu... See more
Company replied
Company details
Written by the company
Joy, delivered to your door. Everything you need to create a beautiful outdoor plant pot or window box, delivered to your door.
Contact info
London, United Kingdom
- info@muddytrowel.com
- muddytrowel.com
Lovely live Christmas tree
Lovely live Christmas tree, delivered on time and looks beautiful in it's pot.
December 9, 2023
Great experience
Great experience from start to end. I work for the Essex Wildlife Trust Charity and Muddy Trowel were more than happy to donate us some beautifully potted Christmas trees, would highly recommend.
December 9, 2023
Great polite helpful service
Great polite helpful service. Very impressed with my beautiful tree and your aftercare package. Thank you so much 😊
November 28, 2023
Reply from Muddy Trowel
Thanks for the lovely review, Jacky. Hope your tree continues to bring much joy.
Reply from Muddy Trowel
Hi Heather, we're delighted you love the tree. Thanks for leaving this great review.
Fab products and service!
I love my beautiful living Christmas tree which arrived in great shape & looking fantastic. The staff were friendly, helpful & efficient. Recommended!
December 3, 2023
Reply from Muddy Trowel
Thanks for the recommendation, Helen!
Muddy trowel ..
Muddy trowel ..
All plants are delivered on time looking very healthy
The customer service is Excellent., and nothing is to much trouble . Since finding them l will not use any one else.
Have recommended to fellow gardeners.
Happy Christmas to you all & see you next year. Jackie.
December 3, 2023
Reply from Muddy Trowel
That's a lovely thing to read, Jackie. Thank you and Happy Christmas to you too!
Great experience
Great experience, timely delivery and the delivery guy was very helpful and kind.
The Christmas tree is still alive after 3 weeks and looking good :)
The baubles were fabulous, but they were out of stock so quickly, I wish they get more in stock so I can buy more for next year...
November 30, 2023
Reply from Muddy Trowel
Thanks for leaving this lovely review, and for the feedback on the baubles - first time we tried them this year and some were definitely more popular than others! And thanks for the positive feedback on our driver - they have done an amazing job delivering trees this year.
I was not very happy with the…
I was not very happy with the Christmas tree, because all the branches of the Christmas tree is drooping, it looks like its dying, we put water in it but it is still the same Barry
November 28, 2023
Reply from Muddy Trowel
Hi Barry, thanks for the review and for chatting to us about the tree. Hopefully now the tree has got used to the heat change from outside to inside, it is perking up a little. Have a lovely Christmas.
Most of the bulbs arrived in good…
Most of the bulbs arrived in good shape, but not all of them. The packaging was very nice and I’m optimistic that the ones that have gone in (90% of those purchased) will give me much pleasure come spring. 😊
November 17, 2023
Reply from Muddy Trowel
Hello there. Sorry to hear you had a couple of dud bulbs. Please get in touch with us directly and we'll send you some more!
Good communicators and delivered without probs.
Great comms and delivery was professional, quick and friendly. Garden revive uplifiting! :)
October 30, 2023
Reply from Muddy Trowel
Thank you, Justin. Plants and planting. them can definitely be uplifting!
it was great delivery on time .the…
it was great delivery on time .the delivery man was great and the price was good aswell
October 30, 2023
Reply from Muddy Trowel
Hi there. Thank you for your review and feedback on our service! We hope to see you again:)
Great plants and service
Great plants and service. Order for filled with love. Will definitely use them again.
October 30, 2023
Reply from Muddy Trowel
Hi Jacqueline. We are glad you found so much joy in your plants! We look forward to seeing you again:)
very good stock and delivery
October 16, 2023
Reply from Muddy Trowel
Hi David. Thank you for your review! We're so pleased you had a good experience with us and we hope to see you again soon:)
Unreliable delivery
You missed you delivery window although you did inform me, but then yet again on the day of delivery you completely missed your time window, in fact by 1.5 hours!
October 16, 2023
Reply from Muddy Trowel
Hi Keith, thank you for your review. We are so sorry for any disappointment or inconvenience caused! We pride ourselves on great communication and delivery, and apologise that this wasn't the case on this occasion.
Disappointed
One of the plants was beautiful but the other has almost died. Not happy at all. Too expensive for what I got.
October 9, 2023
Reply from Muddy Trowel
Hi Angela. Thank you for your review.
So sorry to hear one of your plants isn't thriving! It doesn't look like you've been in touch with our customer service team about this?
We have a 30 day money-back guarantee so you're entitled to either a refund or a replacement - one of the team will be in touch to resolve this for you:)
My complaint was quickly resolved
My complaint was quickly resolved.
2 new plants were supplied and the Firestarter basket is thriving!
October 16, 2023
Reply from Muddy Trowel
Hi there, thank you for your feedback! We are so pleased we could resolve the issue for you satisfactorily, and we hope to see you again!
Great company and great products
Great company and great products. Would recommend and use again
October 16, 2023
Reply from Muddy Trowel
Hi Emily. Thank you for your review! We are so pleased you had a great experience with us and we look forward to seeing you again!
It just wasn’t what I was expecting
It just wasn’t what I was expecting
Old Fashioned, not
Enough structure
October 12, 2023
Reply from Muddy Trowel
Hi there, thank you for your review. We apologise for any disappointment caused. As a small business, we appreciate all feedback in order to keep improving!
One of our team has emailed you so that we can resolve the issue - we look forward to hearing from you.
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