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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with subscriptions and payments, often being charged for annual plans despite selecting monthly options or without clear consent. People also found it nearly impossible to cancel subscriptions, with charges continuing even after attempts to stop them. Furthermore, consumers frequently criticized the product itself, noting that it often failed to follow user input or prompts, producing irrelevant or unusable output. Reviewers also experienced a frustrating user interface, slow and glitchy software, and a lack of effective customer support when trying to resolve billing or product-related problems.

What people talk about most

Subscription

Customers had negative experiences with subscription, citing issues with unexpected charges and difficulty... See more

Product

Clients share negative opinions on the product, with many expressing disappointment in its core... See more

Payment

Consumers express significant dissatisfaction with payment processes, frequently reporting unauthorized... See more

User experience

Customers consistently note negative experiences with user experience, citing an unacceptable customer... See more

Service

Reviewers highlight negative aspects of service, with many describing it as a very poor experience and a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Be cautious of the monthly subscriptions; they actually charge for a full year and are non-refundable. Even PayPal has reported that your money is still deducted for a one-click payment. When using yo... See more

Rated 1 out of 5 stars

I picked the monthly subscription but somehow got the annual subscription instead. Since I downloaded 1 or 2 songs to my phone and used up like 4 credits, they won't refund me the annual subscription.... See more

Rated 1 out of 5 stars

If you want to create a song too cringe even for Eurovision - then use Mureka. Want to cancel your subscription? Too bad - you have to contact PayPal or Apple to do it for you. Absolutely terrible bus... See more

Rated 1 out of 5 stars

Pile of shit bunch of pro-CCP brats got money from mummy and daddy who need to wash their ill gotten gains and launched this company - clearly money laundering front. Absolute trash. Doesn't work. Doe... See more


Company details


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1.5

Bad

TrustScore 1.5 out of 5

161 reviews

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No history of asking for reviews

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1.5

All reviews

(161)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. I cancelled my subscription yet they keep trying to pull payments from my card. How do I stop them?

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed. Need to remove subscription but not clear how too. You can delete the account, but I’m concious it won’t remove my payment fee each month.

Never trust a business where their unsubscribe is very dubious.

Lesson learned for me!

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality for a lot of money

It's not that they're cheating you... they simply don't have what others have! I've done several tests and Suno.com really offers quality. I'm not advertising... but I'm disappointed that I was tricked into paying $30 a month and they don't answer when you ask them if they have a refund policy... so lack of respect for customers and professionalism. At suno.com I got what I was looking for for only $10. I used Revolut to be able to block unauthorized payments more easily and safely as I've seen many people complain even if they canceled their subscription. So I recommend in the future using virtual payment methods from third parties that allow you to more easily block a merchant from making unauthorized payments than classic banks that put you on the road and ask you to file a complaint with the police and many roads that make criminals most of the time stay with your money!

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

I tried Mureka... Can't recommend them.

I tried Mureka in November and signed up for their $10 plan.

After less than a day I unsubscribed because the service wasn't really that good for some genres I had tried with other more reputable AI music generators.

Imagine my shock to see that on Christmas Eve they had taken a second payment for their $30 plan, even though I signed up for the $10 plan.

I contacted the bank and, as of the writing of this review, a replacement card is on it's way to me.

Would I call them a scam? I hate to say that I do think they're a scam.

Why? No mention on their site about who owns the AI music and whether you can use it for commercial purposes.

And no decent support aside from Discord (which isn't what it's really set up for anyway).

Support should be set up on the website just like it is with other companies and not through something like Discord.

And secondly, others have tried for a refund only to be left hanging and this was noticeable on the Discord server.

If I could give them no stars, I would.

Avoid them at all costs. Go check other AI music generator sites.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMMED?!!!!

I was willing to pay for the monthly subscription of $10 to try it out. However, the screen said I did not pay while my bank accounted stated ot was paid? What is going on here? Am I being SCAMMED?!!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, you need to pay to do pretty much anything,
you also need to make an account to do ANYTHING at all
A friend told me about this but it really sucks
I was going to test it for fun,
but its AI crap so how can it be good?

December 6, 2024
Unprompted review
Show reviews in all languages. (161 reviews)

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