Music Vine Reviews 251

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for going above and beyond. Many people commend the customer service for being precise, top-notch, and genuinely caring, making them feel supported and confident in using the service. Reviewers frequently mention the excellent service provided, noting its efficiency and the ease of their overall experience. The response time is also a significant positive, with many consumers appreciating how quickly their inquiries are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

251 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

High-quality music and responsive support

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from support fixed it quickly. She was clear, friendly, and very responsive. Really appreciate the service.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Within three months of my yearly subscription I had only licensed one track. When I requested to cancel,
Dano O'Brien assisted in exchanging my subscription for a pay-per use license. Dano was friendly, responsive and a tremendous help all around!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

MusicVine is very easy to use. Navigating to just the right music is very intuitive. Finally, the quality of the music is excellent. Also, customer service is excellent. I've been helped by Dano O'Brian several times - he's truly excellent. He's a valuable asset to MusicVine.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

The quality of products and services has been an outstanding experience for me, including their customer service which was incredibly prompt, pilot and professional.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Talk about above and beyond

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license issues and cleared them up too - Awesome work and thanks again! 5 Star Service!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Communication is very effective and issues can be resolved immediately

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

They will provide adequate support even if you don't speak English.

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the person in charge, sent me a detailed explanation and reference materials by email. When I told him that I couldn't speak English, he sent me a translated version of the email. Thanks to his thoughtful response, I was able to resolve the issue. I am very grateful.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and helpful

Really fast, helpful and informative service! Dano resolved the issue very quickly, and took the time to teach me how to avoid the same issue in future with detailed instructions. A polite and careful service, I was very pleased.

July 22, 2025
Unprompted review

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