Music Vine Reviews 251

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for going above and beyond. Many people commend the customer service for being precise, top-notch, and genuinely caring, making them feel supported and confident in using the service. Reviewers frequently mention the excellent service provided, noting its efficiency and the ease of their overall experience. The response time is also a significant positive, with many consumers appreciating how quickly their inquiries are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

251 reviews

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Rated 5 out of 5 stars

Impressive Efficiency and Excellent Articulation

My expectations were exceeded in how quickly I received a reply, and how efficient and articulate the answering of my query was, leaving me well informed. I honestly did not expect that from such an organization. Actually, they replied 2-4 days earlier than the stipulated waiting time for a human response. Lastly, I was also impressed by the humble and respectful Dano O'Brien was in our brief exchange.
Thumbs up to Music Vine's consumer/customer care department.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience! The people at Music Vine were very helpful and patient with me. Even though I had a lot of questions about my specific licensing scenario, I always received a fast and friendly answer to each and every one of them. Definitely recommended!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best support team!

Musicvine's support team is unbelievably quick, super forthcoming, and of course helpful. No matter if it's a trivial request or something tougher. Love this about them because you never feel like you're talking with a void. Combine this with their awesome catalogue, and voila, favourite production music service by far!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lulu My Hero

Lulu from customer support was quick with her responses, clear with her information, and answered all of my questions. Excited to be a new user of Music Vine! Thank you Lulu and team!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Professional Service

Dano O'Brien was prompt and professional in a response to the issue I experienced as well as a solution to the problem. Dano O'Brien was courteous and respectful and made me feel valued as a new customer. Thank you Dano O'Brien for your assistance and all the best in your new year.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Claim Was Cleared Promptly

The copyright claim we got was cleared up promptly after contacting Dano at support. They gave us clear instructions and were very helpful.

December 17, 2024
Unprompted review

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