Music Vine Reviews 251

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for going above and beyond. Many people commend the customer service for being precise, top-notch, and genuinely caring, making them feel supported and confident in using the service. Reviewers frequently mention the excellent service provided, noting its efficiency and the ease of their overall experience. The response time is also a significant positive, with many consumers appreciating how quickly their inquiries are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

251 reviews

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Rated 5 out of 5 stars

Best music selection and customer service!

In my decade of experience using music licensing sites for video production, I have found that MusicVine has the best selection of music. What's even more impressive is their customer service. In this particular instance, I received personalized attention, and the representative went out of his way to create a custom document for me that would help our institution complete our annual renewal. Thank you, Dano O'Brien, for your awesome service!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best platform of its kind

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a curated library that offers quality over quantity, and has some of the best tracks I've heard on various platforms of similar nature.

The support team is great too (shoutout to Dano!) - very helpful with my enquiries and really friendly. Excited to see what the future brings for the team and the business.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Superb customer service. The representative was very professional and informative on the type of license I needed to purchase for my podcast. She even emailed me to clarify something without me asking. I appreciate that level of customer service. Very impressed.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank You for Everything!

I’m writing this review with heartfelt appreciation.
As a customer based in Japan, I had many concerns about signing up for a service overseas. However, when I reached out with my questions, the team responded with exceptional care and kindness.

They patiently answered every single one of my detailed inquiries, and thanks to their thorough support, all of my concerns were completely resolved. I now feel very confident and comfortable using the service.

I truly appreciate the attentive support I received and am very happy to have chosen this platform.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Lulu was super helpful

Lulu was super helpful. Came back almost immediately and resolved my problem. Very satisfied indeed with the high level of professionalism and communication.
Stewart

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

MusicVine online support from Dano was awesome!

I received online support from Dano O’Brien in response to a web inquiry that I had submitted, and extremely pleased with the turnaround time and level of service! The answer was very clear, and while I have a few clarifying questions I would like to ask, I can proceed doing so with great confidence that the service will be excellent… this can be as much a selling point as the product itself! Thank you!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Lulu is a pleasure to work with

Lulu is a pleasure to work with. She was able to get me the information and documents we needed to set your company up on direct payment.
Lulu was patient and kind and I appreciate her customer service.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Seriousness and professionalism on Music Vine

I thought the service and selection of music from Music Vine was good, but when I needed assistance due to a copyright complaint it turned out to be GREAT. The assistant Dano showed a professionalism and seriousness that I have rarely encountered. Thank you Dano, thank you to the whole team, and thank you Music Vine.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

customer service A+

I work for an academic institution with an accounting system that can sometimes be complicated to maneuver. Unfortunately, unlike other users, I cannot just put in a credit card to renew my service. For the past couple of years, Lulu the customer service lead has worked closely with me to keep my access to Music Vine as i navigate process as its never easy! It is so comforting to know there is a capable person on the other end of the customer support service ticket. A+!

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Sorry moving my rating from uppbeat to…

Sorry moving my rating from uppbeat to here. Found it is them that is emailing uppbeat customers and threatening them to mess with their YouTube videos. We get accounts to license beats from uppbeat which releases from copyright claims on our YouTube videos. Then some Rachel starts emailing uppbeat customers threatening them and getting creators videos removed causing podcasters artists and creators lose of money and time when they originally was released. License to use music for videos to create wether they are podcasting fitness art showcasing even talking or singing. It is their creative work but it allows the music license copyright free

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

A great selection of music with buildable stems most of the times! The check out process is easy and the team was very responsive with my query. Would definitely make music vine a regular choice for my projects!

April 15, 2025
Unprompted review

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