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Muziker Reviews 

5,194
•
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I'm really happy with this yarn. I was dubious when making the order because it contains 75% acrylic. However I went for it as it met my requirements- 100m in 100g. When it arrived I was absolutely de... See more

Rated 5 out of 5 stars

The best price found online even with delivery charge, Good choice of couriers, item delivered on the estimated delivery date and well packaged. Tracking of package also OK ..better once it arrived... See more

Company replied

Rated 5 out of 5 stars

Bought from them 4 lps (albums on vinyl) honest priced, arrived sealed in New described conditions, without defects, with acceptable shipping times. Top service from these guys. I will buy again in fu... See more

Company replied

Rated 5 out of 5 stars

Not only was the price brilliant, but the USA Fender Stratocaster they shipped me instantly was perfect new untouched. When I emailed to say thank you they promptly wrote back thanking me. Packagin... See more

Company replied

Company details

  1. Musical Instrument Store
  2. also in
  3. DJ Supply Store
  4. Electronics Store
  5. Home Audio Store
  6. Recording Studio
  7. Sheet Music Store

Written by the company

Un affidabile e-shop europeo con oltre 25 anni di storia e showroom in Repubblica Ceca e Slovacchia, specializzato in strumenti musicali, LP, tecnologia audio, attrezzature DJ e accessori musicali. Un’azienda socialmente responsabile, rispettosa del pianeta e con l’obiettivo di migliorare costantemente i propri servizi.

Vivi la musica in tutte le sue sfaccettature

Written by the company

Chitarre, batterie, tastiere, tecnologia da studio e audio, LP & merchandising
Muziker fornisce attrezzature di alto livello per musicisti, produttori, DJ e appassionati di vinile, oltre che per audio-video enthusiast.

Acquista con fiducia da Muziker

Reso facile, centro di assistenza proprio e supporto professionale

Reso facile, centro di assistenza proprio e supporto professionale
Approfitta della nostra procedura di reso facile, di un servizio di assistenza interno dedicato e di un'assistenza clienti professionale. Ora disponibile nella tua lingua.

Contact info

Promotion box for Muziker

Muziker la tienda online líder en música

Consegniamo strumenti musicali e accessori in 35 paesi europei

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(5,194)

703 reviews in the last 12 months

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Rated 5 out of 5 stars
Muziker logo

Reply from Muziker

We're truly happy when our customers are satisfied with our services and share their experience with others.
Lenka, Muziker

Rated 1 out of 5 stars

The iem I bought arrived broken the…

The iem I bought arrived broken the procedure for returns is complicated.

April 2, 2023
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Reply from Muziker

We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Lenka, Muziker

Rated 5 out of 5 stars

Easy to order and receive quality service.

It was easy to order and the product details were ver6 clear.. also have received it quickly. Very satisfied.

April 11, 2023
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Reply from Muziker

We're truly happy when our customers are satisfied with our services and share their experience with others.
Lenka, Muziker

Rated 5 out of 5 stars

Very good!

Vero very good!

March 20, 2023
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Reply from Muziker

We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Lenka, Muziker

Rated 5 out of 5 stars

Very good

Very good. Thank you very much

March 8, 2023
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Reply from Muziker

Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Lenka, Muziker

Rated 5 out of 5 stars

Tutto ok

Tutto ok. Customer service sempre pronto e disponibile.

March 2, 2023
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Reply from Muziker

è bello leggere della sua esperienza positiva con il nostro negozio. Grazie per la sua recensione :)
Lenka, Muziker

Rated 3 out of 5 stars

Good but could be better

I have paid my JBL loudspeakers 977 euros to muziker vs 890 euros bought the same product from bax-music 5 months ago. Shipping time has been too long. At arrival the cardboard boxes were damaged in many places.

March 1, 2023
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Reply from Muziker

We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Lenka, Muziker

Rated 2 out of 5 stars

the hockey bag i bought sayed "Wheeled"…

the hockey bag i bought sayed "Wheeled" in the title and in reality has no wheels. Pay more attentction to titles

January 16, 2023
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Reply from Muziker

We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best to sort it out so this won't happen ever again and we can improve our customer service.
Lenka, Muziker

Rated 5 out of 5 stars

Top experience for me

Bought from them 4 lps (albums on vinyl) honest priced, arrived sealed in New described conditions, without defects, with acceptable shipping times. Top service from these guys. I will buy again in future and I recommend you help improving this particular project/shop.

December 8, 2022
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Reply from Muziker

Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Lenka, Muziker

Rated 5 out of 5 stars

Perfect

Very good prices, fast shipping, perfect packaging ♥️ Thank you

December 5, 2022
Unprompted review
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Reply from Muziker

Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Lenka, Muziker

Rated 1 out of 5 stars

I never received the goods and no money back!

I never received the goods. Their courier lost the package and has still not found it and in the meantime I'm sitting here waiting to get my money back (which obviously was charged straight away when I placed the order). Since this process is taking significantly longer than expected, and there is still no certainty if and when they would potentially be able to find the goods and deliver it, I've asked to cancel my order and reimburse me, but they refuse to do so until their (!!) courier has found the package. Absolutely unacceptable business practises and terrible customer experience.

November 22, 2022
Unprompted review
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Reply from Muziker

Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers.
Lenka, Muziker

Rated 5 out of 5 stars

I found the proper carrying case for my…

I found the proper carrying case for my new Fishman Loudbox amp. Muziker provided good communication, a fair price and reasonable shipping. Recommended!

September 12, 2022
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Reply from Muziker

Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Lenka, Muziker

Rated 5 out of 5 stars

Superlux 681B

Superlux 681b
Best earphone, with setup adjustment curve the sound is audiophile grade

September 9, 2022
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Reply from Muziker

Thanks for sharing your positive experience with other customers.
Lenka, Muziker

Rated 5 out of 5 stars

Perfect

Greatest musical instruments and accessories shop with impeccable quality. Excellent support and assistance
Recommended!

August 31, 2022
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Reply from Muziker

Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Lenka, Muziker

Rated 1 out of 5 stars

Acquisto chitarra nuova arrivata con imballaggio inadeguato e rigata.

Esperienza d'acquisto estremaente negativa; avendo ordinato una chitarra NUOVA ricevo invece una chitarra rigata confezionata in modo indegno: imballaggio strappato, che indica una precedente apertura (forse neanche originale, infatti la chitarra letteralmente "ballava" all'interno, assoltutamente non protetta da possibili danni dovuti al trasporto) e uso dello strumento.
Avendo segnalato subito quanto riscontrato e anche avendo inoltrato reclamo e chiedendo la sostituzione della chitarra, mi viene risposto che era l'ultimo modello (non era vero, avendo verificato sul sito di musiker la disponibilità dello stesso modello anche se di colore diverso) e che mi avrebbero offero 10 euro di sconto se trattenevo la chitarra e non la rendevo. Apppariva chiaro dopo numerose email che musiker non aveva intenzione di ritirare lo strumento nè tantomeno di sostituirlo; non fidandomi, viste anche le condizioni di reso o rimborso, postume al reso e al fatto che l'ultima parola spettava a muziker, per evitare inutili disagi e trasporti in un inballo assolutamente indecente col il rischio di vedermi ritornare la stessa chitarra, ho deciso di tenerla, rigata . Di sicuro, dopo due precedenti acquisti da muziker, non acquisterò più da musiker.
Spero si utile a chi avesse intenzione di comprare da musiker.

Extreme negative shopping experience; having ordered a NEW guitar I instead receive a striped guitar packaged in an unworthy way: damaged packaging, which indicates a previous opening (perhaps not even original, in fact the guitar literally "danced" inside, absolutely not protected from possible damage due to transport) and clearly the guitar was used after the unboxing.
Having immediately reported what I found and also having forwarded a complaint and asking for the replacement of the guitar, musiker answer me that it was the latest model (it was not true, having checked the availability of the same model even if in a different color on the musiker website) and offering me 10 euro (yes, 10 euro!) discount if I kept the guitar and didn't return it. It became clear after numerous emails that musiker had no intention of withdrawing the instrument nor of replacing it; not trusting, and seen the conditions imposed by return or refund, after the return and the fact that the last word was up to muziker, to avoid unnecessary inconvenience due the transport in an absolutely indecent packaging with the risk of seeing me return the same guitar, I decided to keep it...damaged. For sure, after two previous muziker purchases, I will no longer buy to musiker. I hope it will be useful to those who intend to buy from them

August 6, 2022
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Reply from Muziker

ci scusiamo per l'inconveniente riguardante il suo ordine. Vorremmo anche ringraziarla per averci avvertito di un possibile problema. Cercheremo di risolverlo rapidamente in modo che casi simili non si ripetano e in modo da poter migliorare continuamente il nostro servizio ai nostri clienti.
Lenka, Muziker

Rated 5 out of 5 stars

Perfect

Everything arrived on time and as expected.

July 22, 2022
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Reply from Muziker

Dear Alberto,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Kindest regards,
Lea Muziker

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