My Beautiful Kitchen & Bathroom Reviews 

884
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and fitting teams for their professionalism, helpfulness, and excellent workmanship, often noting their tidiness and clear communication throughout the process. Many people are delighted with the high standard of service, the quality of the products, and the beautiful final results, which often exceed expectations and are completed efficiently. However, some customers also noted issues with the installation process, including delays beyond the promised timeframe and concerns regarding the quality of workmanship, such as poor finishing, damaged items, or functional problems. These experiences included instances of incorrect product installation, significant mess left behind, and aftercare issues like faulty components or design flaws that were not adequately addressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high standard of workmanship and the... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many expressing delight over their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart and his team arrived when they said they would and just got on with the job, keeping us informed and answering any questions we had. The guys were friendly, polite and extremely tidy, cleaning... See more

Company replied

Rated 5 out of 5 stars

Really happy with our new bathroom, My Beautiful Bathrooms did a fantastic job. Really happy with the standard of work and the finished bathroom. Graeme and his instalation team were great never stop... See more

Company replied

Rated 5 out of 5 stars

Great from start to finish. From looking at the design, cabinets, worktops etc, survey & fitting all done professionally by friendly people. Great ideas I hadn’t thought of. Communication was excellen... See more

Company replied

Rated 5 out of 5 stars

my wife was a bit nevers after a bad experiance before but the people at my beautiful kitchen were so helpfull and not pushy in any way the hole proces went smothlay and the fitters were excelent on... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

At My Beautiful Kitchen all kitchens are made to order, so no two will ever be exactly the same. But each one begins its life the same way – with a blank sheet of paper and your vision. What you end up with is a finished kitchen that’s a true reflection of your personality and taste. Using the latest CAD 3D Design Software, we work with you to create your Beautiful Kitchen. First we’ll measure your kitchen, noting wall sizes, ceiling heights and services. Then we’ll have a chat and get all your ideas for your new kitchen. And we’ll give you our ideas, too. This can be done in our showroom, or if you prefer, the comfort of your own home. After that, it’s time to start planning your Beautiful Kitchen. We’ll create a 3D design of our plans. The design will show cabinets, worktops, lighting, sockets, chairs, and even some plants so the design is as real as possible. This will give you a highly accurate representation of your new kitchen. In fact, the only thing you won’t be able to do is cook in it. When you’re happy with your design, the plans are yours to keep. We are happy to email the plans over to you or print them for you so you can show them to your family and friends. And best of all… All design all comes FREE with No Obligation Whatsoever.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

884 reviews

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No recent history of asking for reviews

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4.7

All reviews

(884)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

Great company to deal with.

The company is very easy to deal with and you have all shown an interest in the project. Any faults were dealt with immediately and fully resolved. Paul who carried out the work was excellent and worked diligently until completion. All mess was tidied up and removed from my house both during the work and on completion. Thank you.

September 27, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Hi Neil

Thank you very much for your review.

We are happy to hear you are delighted with your bathroom and the overall service from the team.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Paul and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Just had a kitchen installed my third…

Just had a kitchen installed my third project with the My Beautiful team delighted with my kitchen Gary & his team worked wonders as they had unexpected problems with the kitchen floor as it’s an older property I was told don’t worry we’ll fix it and they did would definitely recommend this company and they’re fitting teams

September 22, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Linda

Thank you for your lovely feedback and for coming back to us again for 3rd project.

We are happy to hear you are delighted with your kitchen and the overall service you received.

Thank you for the feedback on the installation team we recommended regarding their standard of work and how they managed to sort the issues with your floor. We will certainly pass your feedback on to Gary and and his team.

It is so nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you for choosing us again for your kitchen project. It has been a pleasure.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Wonderful Bathroom Makeover

Great customer service from start to finish. All the staff were so helpful, keeping us informed and making sure we were happy with everything before the fitting. Steven and his team were real perfectionists, and our bathroom looks wonderful. Would definitely recommend this company, we would get them again for any future kitchen or bathroom work.

September 16, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Thank you for your lovely feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. It is lovely to hear that Amanda and Ewan in our Glasgow showroom were helpful and kept you you to date before your project started. We will certainly pass your feedback on to them both.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Stephen and his team.

It is so nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Staff gave advice on different options available. Workmen did an excellent job and left everything clean and tidy.

September 8, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Edinburgh showroom. Thank you for your your feedback on your experience in our Stirling showroom. We are happy to hear our designer Jake and Surveyor Linda were helpful. We will certainly pass your feedback on to them both.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Dean and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Kitchen fitted august 25

Eveyone from the designers to Gary's team that fitted the kitchen were helpful polite and and kept us up to date about what was happening. I certainly would recommend my beutiful kitchens.

August 18, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Margaret

Thank you for your feedback.

We are happy to hear you are delighted with your kitchen and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear our Surveyor Ewan was helpful. We will certainly pass your feedback on to him.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Gary and his team.

It is so nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Very happy with bathroom and service

Very happy with the bathroom and the service. Every step was easy and well organised and everyone involved was super helpful and communicated clearly and politely - Jake in the Stirling showroom, the home surveyor , the fitters and the customer service team.
The lead fitter Craig Feeney (from the Glasgow Bathroom Team) had everything organised efficiently, communicated clearly, was here when he said he'd be and was polite and respectful of my family, neighbours, property and dog. The quality of the work is great and the finished bathroom is exactly what I was hoping for.

The whole process was as painless as it can be when replacing the only bathroom in the house with a family of four. Would use again and would recommend.

September 8, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Susie

Thank you for your lovely feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Stirling showroom. We are happy to hear our designer Jake and Surveyor Linda were helpful. We will certainly pass your feedback on to them both.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Craig and his team.

It is so nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

First Class from start to finish

Having used the company for our Ensuite bathroom previously, it was a no brainer to go back to them for the kitchen.

Whilst the design service is effortless and the cost very reasonable, it’s the project management that tops it all off.

Having it all just arrive on time, the tradesmen all be there when they’re meant to and the kitchen finished within the week as promissed, it was all so easy for us.

Would reccomend without a shadow of a doubt

September 1, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Moira

We are delighted to work with you again on your kitchen this time.

It is great to hear you are are happy to hear you are delighted with your kitchen and the service you received overall.


Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Stevie and Alan and their team.

It is lovely to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

From my first design meeting with Aga

From my first design meeting with Aga, until the last day everything was done so professional and easy. Would recommend 1000 times over. My bathroom is more than I imagined it to be. Davie the fitter was amazing and the fitting was finished to such a high standard

September 8, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Hi

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear Aga was on hand and helped you with your design. We will certainly pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Dave and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Great job

Really pleased with our bathroom, completed in 4 days.
Seamless process from design to installation, so we'll done to Emily and Aaron's installation team👍

September 19, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Hi Richard

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear Emily was helpful with your design. We will certainly pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work carried out during the installation. We will certainly pass your feedback on to Aaron and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Great experience from start to finish!

We were delighted with our experience with My Beautiful Kitchen, from our initial visit to the Glasgow showroom with Aga and Benn to meeting Gary and the fitting team, we were kept well informed all the way through the process. Great standard of finish and we cannot recommend My Beautiful Kitchen enough, thank you!

September 12, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Jim

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear Aga was on hand and helped you along the way with your design. We will certainly pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Gary and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

New bathroom……..

I had my new bathroom fitted recently. My beautiful were a really good company to deal with, I had several quotes elsewhere before deciding to go with them. Any issues or questions I had were dealt with timeously, I made a few changes to my order but nothing was a problem. Aga was lovely and patient throughout the process.
A big shout out goes to the fitters on the job Aaron and John (& Jamie and Mick the tilers)
These guys were great, friendly, reliable, professional, the kind of people you want in your home. The guys done a couple of extra things for me with no fuss or drama. It makes a difference to have great trades people in your home who turn up and do an excellent job. Thanks guys, I’m a very happy lady!

August 29, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Aileen

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

It is so important to do your research and get a compare quality and costs. We are delighted you have chosen us for your bathroom project.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear Aga was on hand and helped you along the way with your design and any changes needed. We will certainly pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Aaron and his team.

We are delighted to to hear you are happy.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Fantastic new bathroom

I am absolutely delighted with my new bathroom from My Beautiful Bathroom.
Having a designer in the showroom help me choose every single aspect, from tiles to taps, made the process a lot easier and stress free.
The team who fitted my bathroom were fantastic. They were professional, extremely hard working and friendly. They talked me through each step and worked hard to give me the bathroom of my dreams.

September 1, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Nicola

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Edinburgh showroom. We are happy to hear Karolina was helpful with your design and helping you choose your products. We will certainly pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Chris and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Having used happy kitchen

Having used
my beautiful kitchen and bathroom before for our bathroom we did not hesitate to use them again and rightly so from design right through to the installation of the kitchen the hole proses as smooth as the first time even though we changed a couple of things the team were more than happy to accommodate our changes
Thanks to all the team in the showroom and David’s team off tradesmen
Thanks from Jaqueline and John
Good job👍🏻

September 1, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi John

Thank you for your feedback.

It is lovely to be involved with your kitchen project. Thanks for coming back to us again.

We are happy to hear you are delighted with your kitchen and the service you received overall.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to David and his team.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

I have just had a new kitchen installed…

I have just had a new kitchen installed by My Beautiful Kitchens. Would throughly recommend this company. Great advice from Ewan the designer and fantastic workers. Stevie and Alan did a wonderful job fitting it and the plasterers Craig and Taylor did an amazing job on the old kitchen walls which were a mess.Dougie the painter finished it off to perfection. I absolutely love it. Thanks so much to all involved .

September 5, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Carrie

Thank you for your feedback.

We are happy to hear you are delighted with your kitchen and the service you received overall.

Thank you for your your feedback on your experience in our Glasgow showroom with Ewan. We will pass your feedback on to Ewan.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Stevie and Alan and their team.

It is lovely to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

Jayden in the Ayr Branch was very…

Jayden in the Ayr Branch was very helpful in the design and the choosing of the bathroom and Stephen and his team did an excellent job of the fitting I found the communication from everyone was excellent and would have no hesitation of recommending this company a excellent job from start to finish

August 25, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received in our Ayr showroom.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Stephen and his team.

It is really nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 5 out of 5 stars

From the initial meeting to the …

From the initial meeting to the fitting of our bathroom the staff were absolutely brilliant, would highly recommend this company.

August 29, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Edinburgh showroom. We will pass your feedback on to Linda.

Thank you for the feedback on the installation team we recommended. We will certainly pass your feedback on to Ryan and his team.

It is lovely to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 3 out of 5 stars

We got a bathroom fitted around Easter…

We got a bathroom fitted around Easter this year through the Stirling branch and we have had issues with our shower however when we complained they sent out fitters who changed the cartridge. The shower was still playing up and they sent another fitter who changed the shower completely. We did wait a while for the first repair but the second repair where the shower was changed was fairly quick and the two fitters were good and when we have complained MBB have responded and have fixed the issue.

April 21, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Good afternoon
Thank you for your patience with this matter.
We are happy to hear everything is now sorted.
Thank you very much for your kind email you sent and it is lovely to read that you would recommend us as a company.
Again, we are sorry this took longer than anticipated to get sorted.
Kind regards
The My Beautiful Team

Rated 5 out of 5 stars

Had a great experience with MBB from…

Had a great experience with MBB from helpful design tips and friendly designer Emily everything worked out perfect fitters David and Gary were fantastic working non stop removing the old bathroom tiles and fittings, then renewing and updating walls flooring plumbing etc. Then tiler Mark was exceptional complimented all the hard work the fitters had previously done new sink, toilet and shower fitted looks like a plush hotel bathroom all waste was removed the next day after completion MBB kept us posted on deliveries etc. at all times best overall experience l have had with any company would recommend MBB to anyone to anyone looking for a beautiful bathroom thanks very much guys. Very best regards Isobel and Douglas

August 18, 2025
Unprompted review
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Reply from My Beautiful Kitchen & Bathroom

Hi Douglas

Thank you for your feedback.

We are happy to hear you are delighted with your bathroom and the overall service you received.

Thank you for your your feedback on your experience in our Glasgow showroom. We are happy to hear Emily was helpful with your design and you got everything you needed. We will pass your feedback on to her.

Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to David and Gary and their team.

It is really nice to hear you would recommend us, as a small family business, we appreciate your support.

Thank you again for choosing My Beautiful Kitchen & Bathroom.

Regards from
The My Beautiful Team

Rated 3 out of 5 stars

Make sure your whole quote includes VAT!

Mixed feelings about this company, the price they quoted for installation did not include VAT and was told by the fitter just a few days before my project began I would need to pay vat on top which would have meant over £500 more. Contacted my beautiful bathroom and they were absolutely no help. Never got a call back from them. I did manage to work it out directly with the fitter but the lack of response from this company was terrible.

My end result is a beautiful bathroom which is why I have given the 3 stars but honestly those stars are all for the fitter who was excellent and not this company directly with the exception of Natalie in the customer service team who was the only staff member who tried to help.

UPDATE - Fitter has been in touch to say the VAT problem was a mistake on his part and not the company. Good to know nothing underhand going on but their lack of response at the time was always my main problem so my opinion is the same - mixed feelings.

August 11, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Hi Claire

Thank you for your feedback

We apologise that VAT was not discussed with you until days before your installation started by the installer. Please be assured we will address this matter.

We understand you felt there was a lack of response on our part and it was only Natalie who was helping. We apologise if this is how it came across. This was not the case. Our Project Manager who oversees the installation teams we recommend was communicating in the background with the fitter and Natalie to get a resolution to ensure you did not incur any additional charges. We are sorry that this was not explained to you and you felt we had stepped back.

This installer is VAT registered and we are happy to hear that we managed to sort the issue and no additional costs were incurred to you.
However, we appreciate your honest feedback and highlighting this issue to us. We will certainly look at this particular fitter an will address this issue with the installer direct to ensure this does not happen with any other customer and will no longer recommend this installer.

Again, we are sorry this has been the case and you are left feeling unhappy with your experience with us.

Kind regards
The My Beautiful Team

Rated 1 out of 5 stars

Worst experience ever!

I would not recommend this company for a kitchen installation. From start to finish, the experience has been frustrating and disappointing. The fitter who turned up wasn’t even supposed to be on the job, and it quickly showed -there were countless issues with the work. Despise raising my concerns, no compensation was offered, and the job was signed off without any proper checks.
On top of that, trying to get hold of anyone at the company was almost impossible. Calls and messages went unanswered, and I felt completely ignored once they had my money. For such a big purchase, I expected professionalism, accountability and support -but I received none of that.

Overall a very poor experience and I would strongly advise others to think twice before using this company.

July 8, 2025
Unprompted review
My Beautiful Kitchen & Bathroom logo

Reply from My Beautiful Kitchen & Bathroom

Hi Donna

We are sorry to hear that you feel this way, but we would like to clarify a number of points regarding your installation.

When the issues were flagged, we acted swiftly and professionally. A member of our team attended your property to carry out a full inspection of the work to ascertain the standard of the original work carried out.

Although you had paid the original fitter directly and in full, we took it upon ourselves to rectify the outstanding work at our own cost, in the interest of delivering a satisfactory result.

We arranged for a different fitter to return and complete the remaining work at our cost, even though we did not receive any money for the initial installation. There are very few companies, if any, who would take on costs for issues they did not cause or been paid for.

Following the remedial work being carried out, we made several efforts to contact you via phone and message to make sure everything was to your satisfaction and sign off the work, but unfortunately, we did not receive a response.

Throughout this process, we have gone above and beyond what is reasonably expected to ensure the issues were resolved.

Furthermore, the original installer is no longer on our recommended list of tradespeople to ensure this experience is not repeated by any other customer.

We always strive for high levels of professionalism, accountability, and customer satisfaction. While we regret that your experience did not meet your expectations, we stand by the steps we took to resolve the matter in a timely and fair way.

Kind regards
The My Beautiful Team

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