As others have said, this is a complete and absolute SCAM SCAM SCAM. The positive reviews must be completely fake. -No plan or recommendations received. -Placed an unauthorized $35 charge to m... See more
Company replied
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See what reviewers are saying
Hey guys why your reviews appear under my page .Can you change it please I am based in London and don’t want your app appearing here.Can you sort it out please
Company replied
COMPLETE SCAM, would not recommend to anyone. Just saw I was charged after I canceled immediately and now I will have to dispute with my credit card company. I’ve read the same exact SCAM reviews no... See more
Company replied
Fraud - This fake company repeatedly charged my bank without my authorization. No goods or services were provided. Hit my bank account at least every two weeks in varying amounts. Dont know how they g... See more
Company replied
1.5
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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I have tried to cancel my subscription…
I have tried to cancel my subscription and have not been able to because this is a scam. Don't do this because this company is a scam.
April 10, 2024
Unprompted review
Reply from Mybeauty
Dear Barbara Campbell Ruark,
We are truly sorry to hear about your frustration and difficulties in canceling your subscription. Your experience is not at all what we aim to provide, and we apologize for any inconvenience or confusion caused. We assure you that we take your concerns seriously, and we'll ensure that your cancellation request is addressed immediately by our customer support team at customercare@mybeauty.place. Please accept our sincerest apologies for any inconvenience this has caused you. Your satisfaction is our priority, and we're committed to resolving this matter as swiftly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
SCAM
SCAM! I had to change my CC number to get them to stop charging because they won’t reply to your cancelation requests. They charged me twice. DO NOT SIGN UP FOR THE TRIAL
April 9, 2024
Unprompted review
Reply from Mybeauty
Dear Kelly Isaac,
We apologize for the inconvenience you experienced, Kelly. Your feedback is valuable, and we'll ensure it's addressed with our team. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to let us know at customercare@mybeauty.place. We aim to enhance your experience and ensure that you receive the absolute best service.
SCAM - RUN!
SCAM. I sent NUMEROUS emails during the “trial” period and they charged my card for the 29.99 anyway. They have still not sent confirmation for the cancellation. SCAM!!
I decided to just cancel because no “professional” was able to be scheduled until AFTER the initial trial period.
Update: After I had to go ahead and cancel my credit card so they couldn’t charge me again, I was finally able to get a cancellation confirmation. I downloaded the app to cancel it. However, I NEVER received a reply from their customer support about canceling, other than a standard email assigning me a request number and a promise to be in touch. Their website says you can contact customer support to cancel, which I did repeatedly. I collected SEVEN request numbers, beginning one day after the trial start date, with no real response at all from customer support. Even though I was able to go through the app to finally get a cancellation confirmation, I would still never do business with this company. I sure wish I had checked with Trust Pilot’s reviews first!! It would have saved me $36.98 and tons of trouble. I did report to BBB and placed a fraud alert with my credit card company.
Update & response: This reply from the company is bogus. Here is a copy of ONE of the SEVEN emails I received as responses to my many requests for cancellation…
“Dear Valued Customer!
We are writing to inform you that we have received your request # 973485. We understand the importance of resolving your concerns promptly. Our dedicated support team is currently reviewing your case and is committed to providing you with a response as soon as possible.
Should you have any more details to add or further comments, please do not hesitate to respond directly to this email.
Our goal is to offer you the best solution and to make your experience as seamless as possible. We appreciate your patience and trust in our team!
Kind Regards,
Customer Care”
Clearly, they did have my email. And they still went ahead and charged my credit card. I have no interest in contacting “Customer Care” and collecting another request number. Based on other reviews where they continued to charge cards after cancellation, I am glad I cancelled my card.
April 3, 2024
Unprompted review
Reply from Mybeauty
Dear Pam Matthews,
We apologize for the inconvenience you experienced. Thank you for the provided email, however, there is no subscription under the provided email address. Also, we have found your emails about the cancellation in 2023 in our system, and the support team responded to you with the confirmed cancellation. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at customercare@mybeauty.place at your earliest convenience. Also, please provide us with the email address you are using in our platform, and then, we will be able to resolve the issue you are facing. Thanks a lot in advance for your understanding!
Well I broke my own rule & did not…
Well I broke my own rule & did not check on these ppl first. Just called my bank & cancelled the card. Simply just trying to buy some nice clothes. I will say their presentation being so pretty sucked me in. Damn it! What a disappointment.Not going to see the clothes ever & now a bank hassle. May they crash & burn for doing this to nice people 👎🏽
April 6, 2024
Unprompted review
Reply from Mybeauty
Dear Yvonne Winn,
We are truly sorry to hear about your disappointing experience, Yvonne. It's disheartening to hear that you were drawn in by our presentation but ultimately left feeling frustrated and let down. Your feedback is incredibly important, and I apologize for any inconvenience or frustration this has caused you. We strive to provide a positive and transparent experience for all our users, and it's clear that we fell short in your case. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out at customercare@mybeauty.place. Your satisfaction is important to us, and we're committed to making things right. Thank you for bringing this to our attention, and we apologize once again for the inconvenience you've experienced.
Must Pay Before Viewing Items
I don’t know if this “company” is a scam or not, but I was answering their screening questions about my style so they can put looks together for me; when the site got to the part where I should have been seeing examples of looks they think I’d like, it asked for payment.
You give your information and trust to a company that’s asking for money before you even receive an example of what they’re supposed to be putting together for you. That’s a big, red flag for me. AKA: “Sus”, so I did not enter my credit card information in order to find out.
I actually came here to see if there were any complaints and here we are.
Buyer beware.
April 5, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer,
Thank you for giving our app a chance! We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention. Our process involves personalized styling services tailored to your preferences, which require a subscription fee for access to our curated looks and recommendations. However, we apologize if this was not made clear during the initial screening process. We'll take your feedback into consideration to improve transparency in our service offerings. If you have any further questions or would like clarification on our subscription model, please don't hesitate to reach out to our customer support team at customercare@mybeauty.place. Thank you for bringing this to our attention.
Same story… tried banging my card for…
Same story… tried banging my card for multiple .99 charges, after about ten thru them tried to bange three times for $99.99. My bank caught most the charges, they did manage to extract 39.99 and 8.99, all odd numbers never agreed to. Cancelled my card, now dealing with that mess. They have tried to get 99.99 off my closed account every day now for like 19 days in a row. Just get off their site… RUN!!!
April 5, 2024
Unprompted review
Reply from Mybeauty
Dear Claire,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced. We take such matters seriously and are committed to resolving any issues promptly. Please reach out to our customer support team at customercare@mybeauty.place with your account details so we can investigate and assist you further. Your satisfaction is our priority.
This company is a disgusting internet…
This company is a disgusting internet scam. They have stolen 29.99 twice and then immediately attempted a 99.00 draft which my bank refused. I cancelled the subscription less than two hours after enrollment because the site was so suspicious and all I get from them is an automated response with different numbers for my “request,” but absolutely NO REMEDY. Scammers.
April 2, 2024
Unprompted review
Reply from Mybeauty
Dear Rita Eveland,
We apologize for the inconvenience you've experienced. We take reports of unauthorized charges and unsatisfactory experiences very seriously. Rest assured, we'll investigate this matter promptly and take appropriate action. If you have any further information or concerns, please don't hesitate to reach out to us directly at customercare@mybeauty.place. Your feedback helps us improve our services and prevent similar issues in the future.
More than one domain
They also are working under mybeautybox.style. Don't get sucked in.
April 2, 2024
Unprompted review
Reply from Mybeauty
Dear Kathryn Fortin,
Thank you for bringing this to our attention! We take reports of fraudulent or misleading activity very seriously. We'll investigate this matter further to ensure our users are not misled.
Additionally, MyBeauty.Place is not related to any other mentioned services. May we kindly ask you to update the review with only our company name “MyBeauty.Place”? It's important for us to ensure that the review accurately represents our business and does not include references to similar companies or services. If you have any additional information or concerns, please don't hesitate to reach out to us directly at customercare@mybeauty.place.
This company is so heinous that they…
This company is so heinous that they will reply on the Trustpilot site, so that ALL the readers of these reviews think they are helpful and engaged but I have not been contacted, given a refund or been able to stop the “ subscription”. Do not be fooled they are just keeping the scam going as long as possible. Total out and out fraud.
March 28, 2024
Unprompted review
Reply from Mybeauty
Dear Laura Triana,
We are sorry to hear about your negative experience and the frustration it has caused you. Your feedback is important to us, and we take it seriously. I apologize for the lack of response and the inconvenience you've faced regarding your subscription and refund request. Rest assured that we are committed to resolving this matter and providing you with the assistance you need. Please reach out to our customer support team again at customercare@mybeauty.place, and we will prioritize your request to ensure it is addressed promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Waste of time and money
Waste of time and money. Should’ve read the reviews first 🙄
March 31, 2024
Unprompted review
Reply from Mybeauty
Dear Karol Tillman,
We apologize for any disappointment you've experienced. We take feedback seriously and are continuously working to improve our services. We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns. If there's anything specific you'd like to share with us, please feel free to reach out at customercare@mybeauty.place. We're here to assist you in any way we can.
Scamed me after I canceled my…
Scamed me after I canceled my subscription. Beware.
March 24, 2024
Unprompted review
Reply from Mybeauty
Dear Andrijana Bilbija,
We apologize for any inconvenience you've experienced. We take reports of fraudulent activity very seriously. Please reach out to our customer support team at customercare@mybeauty.place with more details so we can investigate this matter thoroughly and provide appropriate assistance. Your satisfaction is important to us, and we're here to help resolve any issues you may have encountered.
Scam!!!
Scam!!!! Do not give credit card details as they will take money out of your accout. I had $50 Australian dollars taken out monthly without my consent and no service !!!! Then when I asked for a refund - I had zero response! I’m on the warpath now to make sure this business is shutdown!!
March 30, 2024
Unprompted review
Reply from Mybeauty
Dear Tricia Fletcher,
We are deeply sorry to hear about your negative experience. This is certainly not the level of service we aim to provide. We take these matters seriously and would like to investigate further to ensure this does not happen again. Please reach out to our customer support team at customercare@mybeauty.place with your details so we can resolve this issue promptly.
This is awful—total scam
This is awful. I should have read the reviews. The ad came through instagram and I signed up for the 6.99 two week and promptly canceled after reading the reviews. They emailed me saying my cancellation was accepted and I wouldn’t be charged but then I got a 29.99 charge just 1 week later. It’s a complete and total scam.
March 17, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer!
Thank you for taking the time to provide feedback about your recent experience with our platform. We apologize for the inconvenience you've experienced. Your feedback is important to us, and we're sorry to hear about your negative experience with our service. Please contact our support team at customercare@mybeauty.place with your account details, and we'll investigate the issue promptly. We're committed to resolving any billing discrepancies and ensuring customer satisfaction.
Fraudulent Company/Scam
UPDATE: I SENT 2 EMAILS ASKING THEM TO CANCEL AND THEY RESPONDED HERE BUT ODDLY ENOUGH THEY DONT HAVE TIME APPARENTLY TO LOOK AT MY EMAILS TO CANCEL ANY FURTHER CHARGES. I DIDN'T EVEN ASK THEM FOR A REFUND, JUST TO CANCEL. I STAND BY MY STATEMENT THAT THIS COMPAMY IS A SCAM!!!
If I could give it ZERO stars I would. I got no reference # or anything to identify the charge/bill. Screen immediately went to white and said error after I answered 30 questiins about my style. I'm not even able to sign into this website to get a stylist. I signed up for $1 with them and I was charged an additional $8.99 and $6.99. I can't even sign in according to their rules to cancel so they will charge me more money again but was not told how much or when. TOTAL SCAM. It wouldn't take me to anywhere and screen went white saying "error". I can't believe I fell for this. It was a FB ad. Now I have to report fraud and close my account. I'm not happy 😕 with this company, lumisupport.com whom I NEVER gave payment info too in Las Vegas. This company says they are out of DE and the $6.99 charge was the ONLY one I authorized. What a ripoff. Mybeautyplace.com has lumisupport.com make an unauthorized charge to your card. It's definitely a fraudulent company. Don't fall for it!
March 16, 2024
Unprompted review
Reply from Mybeauty
Dear Virginia,
We apologize for the negative experience you've had with our service. We understand your frustration and are here to assist you in resolving this issue promptly.
Please contact our customer support team at customercare@mybeauty.place with any information you have regarding the unauthorized charges. We take these matters seriously and will investigate the issue to ensure that it is resolved to your satisfaction.
Additionally, we sincerely apologize for any inconvenience caused by the technical difficulties you experienced while trying to use our service. Our team is working diligently to address any issues with our platform and improve the user experience.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it!
SCAM!!!! SCAM!!!! SCAM!!!!
Ladies and gentlemen, this is a SCAM!!!!
STAY AWAY FROM THIS PIECE OF SH#T
March 22, 2024
Unprompted review
Reply from Mybeauty
Dear Oksana,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
It was never our intention to mislead our customers as we valued each of them.
Nevertheless, we`d like to emphasize, that we`re absolutely clear with our customers, so there is no reason to associate us with any scam activity. We`d like to hear more about your experience and offer our help in handling any matters that might have occurred. Please, contact us at customercare@mybeauty.place.
Your satisfaction is of the utmost importance to us, and we are committed to delivering a reliable and trustworthy fashion platform.
Thank you for your feedback, and we hope to have the opportunity to provide you with a positive experience in the future.
This is a scam
This is a scam. I have never been able to log into the site. I have messaged to cancel several times. Today my bank questioned a charge made for $99.99 efor a useless account. Do not be a sucker and fall for this like I did.
March 12, 2024
Unprompted review
Reply from Mybeauty
Dear Catherine Hilton,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead or disappoint you.
Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Please redirect your request to the customercare@mybeauty.place email address and provide some additional information such as the account name and date of payment.
We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.
Complete scam…… I have tried to cancel…
Complete scam…… I have tried to cancel numerous times and they just charged me another $29.99, after they said they were canceling. I have the credit card company reporting them since they are not honoring my request to cancel. I emailed their customer service as they directed but it just goes through circles. STAY AWAY!
March 19, 2024
Unprompted review
Reply from Mybeauty
Dear Subyn Novelle,
We apologize for the inconvenience and frustration you've experienced. Your feedback is important to us, and we're sorry to hear about the issues you've encountered with canceling your subscription. Please rest assured that we take your concerns seriously, and we're committed to resolving this matter promptly.
To assist you further, could you please provide us with your account details or any reference numbers associated with your cancellation attempts? This will allow us to investigate the issue thoroughly and ensure that your subscription is properly canceled and any unauthorized charges are addressed.
One of our agents will get back to you promptly. You can also always contact us for assistance at customercare@mybeauty.place. Regardless, we hope you decide to give our app one more try and we wish you all the best.
This is a total scam
This is a total scam, they say they offer a 30 day money back guarantee but they lie. I booked my “stylist” appointment but no one was available so i cancelled and asked for a refund. They said i wasnt eligible but have a screenshot of this supposed money back guarantee. I even read the fine print and i should be refunded but they are now not responding to emails. Stay FAR away!
March 13, 2024
Unprompted review
Reply from Mybeauty
Dear Ashley,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Scam. Stay away
Thought they were going to at least give me clothing options/advice. Didn’t even get that. Completely inaccurate description of what they do. I paid the $6.99 for two week use. If I click on something to see more (looks like an article), it prompts me to pay at least $39.99 for access to read what I could get for free of the internet. Nothing was curated/offered/shown to me about clothing what may flatter my body shape and sense of style. It appears that to get any “advice” I would need to have a scheduled chat with their agents. Soonest available time/date is 4 days out. Really? Please refund my money for this bogus scam.
March 16, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
I’ve tried canceling and sending emails…
I’ve tried canceling and sending emails and they WILL NOT RESPOND! They are a scam through and through.
March 13, 2024
Unprompted review
Reply from Mybeauty
Dear Allie,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
It was never our intention to mislead our customers as we valued each of them.
We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Please redirect your request to the customercare@mybeauty.place email address and provide some additional information such as the account name and date of payment.
We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.
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