As others have said, this is a complete and absolute SCAM SCAM SCAM. The positive reviews must be completely fake. -No plan or recommendations received. -Placed an unauthorized $35 charge to m... See more
Company replied
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See what reviewers are saying
Hey guys why your reviews appear under my page .Can you change it please I am based in London and don’t want your app appearing here.Can you sort it out please
Company replied
COMPLETE SCAM, would not recommend to anyone. Just saw I was charged after I canceled immediately and now I will have to dispute with my credit card company. I’ve read the same exact SCAM reviews no... See more
Company replied
Fraud - This fake company repeatedly charged my bank without my authorization. No goods or services were provided. Hit my bank account at least every two weeks in varying amounts. Dont know how they g... See more
Company replied
1.5
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Scam
The quiz felt good, until you pay and get the app. The style sessions don’t even have a time zone listed. This is why I shouldn’t be making purchases late at night!! Fortunately I was able to cancel the next subscription…
March 13, 2024
Unprompted review
Reply from Mybeauty
Dear Patti Singleton,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
We wish you nothing but the best!
They are charging my card after I…
They are charging my card after I canceled
March 12, 2024
Unprompted review
Reply from Mybeauty
Dear Debra,
We're sorry to hear that you feel this way about the app and we are grateful that you've been satisfied with the stylist's service.
It was never our intention to mislead or disappoint you.
If you have encountered any issues or have specific concerns, please reach out to our customer support at customercare@mybeauty.place, and we'll do our best to assist you.
Your satisfaction is important to us, and we want to address any issues you may have.
Payment before seeing products
I went through all the 30+ questions and I was excited to see what they thought would be a good boho look for me. Then, they wanted payment before I even saw any clothing! Hell No!
March 10, 2024
Unprompted review
Reply from Mybeauty
Dear SanDee McBride,
We deeply regret to learn about the challenges you encountered while using our app, and we are grateful for your valuable feedback.
Our utmost priority is to ensure clarity and transparency for all our users, and we deeply value each and every one of our customers.
To cancel your subscription, please access your account settings where you'll find the subscription section. Here, you'll have the option to manage your subscription and follow the prompts to complete the cancellation process. It's important to note that charges are only applied with your explicit consent to the subscriptions and subsequent confirmation.
We are committed to resolving this matter to your satisfaction. Please reach out to us via email at customercare@mybeauty.place, and we will promptly assist you.
Wishing you the very best!
Should have checked this place out…
Should have checked this place out better. Can’t even get into the app to cancel anything. As soon as I can I will disputing the charges
March 9, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
We wish you nothing but the best!
I thought that this was a reliable site…
I thought that this was a reliable site on Facebook and I was very interested in seeing what the stylist would come up with. I did not like the fact that as I was going through the steps to register that I would be taken to a page to download the Lumi app. I was not interested but was unable to get out of the page. SCAM all the way! I want my money back.
March 7, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer,
We're sorry to hear about your experience!
It's important to us that our users feel informed and comfortable during the registration process. We apologize for any confusion or inconvenience caused by the app download prompt.
Please reach out to us at customercare@mybeauty.place with your concerns, and we'll assist you in resolving this issue and processing a refund if necessary. Your satisfaction is our priority, and we're here to help.
Reply from Mybeauty
Dear Andra Ciuca,
We're sorry to hear that you feel this way. It was never our intention to mislead or disappoint you.
If you have encountered any issues or have specific concerns, please reach out to our customer support at customercare@mybeauty.place, and we'll do our best to assist you.
Your satisfaction is important to us, and we want to address any issues you may have.
SCAM 3 different company names??
SCAM their name is listed 3 different ways as I looked to complain: mybeauty.place, mycapsule.place and TITLE. I thought this was a clothing service, like StitchFix but now know it is only advice.
Update: on March 8, a customer service person from mycapsule.place wrote to me, canceled my subscription and refunded me my $6.99. I was very happy about that, but she also had the company name Lumi next to her in parentheses and the refund came from a 5th company, Evertech, Inc. Today I received another emails from TITLE saying I will be charged $29.99 tomorrow. I hope this situation is resolved but I am not sure yet. I also don’t understand why there are now 5 company names!
March 4, 2024
Unprompted review
Reply from Mybeauty
Dear Kelli,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Horrible bs!
Horrible bs!! Scam took my money and I can't even access the site!!
March 1, 2024
Unprompted review
Reply from Mybeauty
Dear William,
We sincerely apologize for the inconvenience you're facing, and we understand the frustration you're experiencing. This is certainly not the experience we want our users to have.
It's important to highlight that our sales screen includes comprehensive details about subscription terms and the products you've chosen to purchase. The decision to proceed with the purchase lies entirely with the customer, as we do not have access to personal or billing information to initiate actions on your behalf.
Our commitment is to ensure customer satisfaction and address any concerns promptly. Since we have not received a response from you on Trustpilot, and your email address is not visible, we kindly request you to contact us at customercare@mybeauty.place. Our dedicated agents will promptly assist you.
SCAM with capital FRAUD
SCAM with capital FRAUD. Took information not even given .
February 29, 2024
Unprompted review
Reply from Mybeauty
Dear Echo Vaughn,
Thank you for reaching out! We're sorry for the misunderstanding.
We understand your concerns and would like to address them.
Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email customercare@mybeauty.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Unfortunately I didn’t do my due…
Unfortunately I didn’t do my due diligence. $11 lesson for me. Hoping they won’t take any further monies from me.
Great concept, bad business. They tried to upsell overpriced services. Terrible customer service
February 26, 2024
Unprompted review
Reply from Mybeauty
Dear Valued Customer,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at customercare@mybeauty.place. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
Sgt Beautyplace
Sgt Beautyplace. wish I only lost one dollar! They charged me $39.99. I thought I was buying clothing products and then saw that it was only fashion “advice”. I never used the advice. I immediately requested a refund and cancelled but they refused to refund. Horrible customer service. I feel like I was robbed.
February 24, 2024
Unprompted review
Reply from Mybeauty
Dear Jackie Litzinger,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
We genuinely regret any inconvenience you've experienced. To address your concerns about specific fees or confusion, please contact our support team at customercare@mybeauty.place.
We are ready to promptly investigate and address your case. Your cooperation is highly appreciated.
Fraudulent company
Ref# 758590
Fraudulent company. Don’t waste your time or money. The website does not work. They fought me for 3 hours when I asked for a refund. They wanted me to do intense technical things in order to correct their glitchy website. I never gained access to the site and the entire experience was a HUGE headache - and all for $7. They offered to refund me .50. They’re ridiculous and their service is NOT AT ALL WORTH IT. Don’t do it to yourself. You’ve been warned.
I have pics for proof.
Update: These weirdos are emailing me at my work email asking for my credit information to locate my account. So. I will seek legal action for whatever predatory practices they are attempting. I never shared that information with them. STAY AWAY FROM THESE SCAMMERS.
February 16, 2024
Unprompted review
Reply from Mybeauty
Dear Dr. Wright,
Thank you for your feedback! We deeply regret the uncommon experience you had with our app and apologize for any inconvenience caused. It was never our intention to mislead our valued customers.
Your provided details are appreciated, and one of our agents will promptly respond to you. If you have additional concerns or suggestions to enhance your experience, please feel free to contact our customer support team at customercare@mybeauty.place.
We hope you consider giving our app another try, and we wish you all the best.
This is a Scam
February 13, 2024
Unprompted review
Reply from Mybeauty
Dear Kat,
Thank you for your feedback! We sincerely apologize for the unusual experience you had with our app and any inconvenience it may have caused.
Ensuring excellent customer service is our top priority, and we value your input.
While we strive to offer personalized and relevant advice, we would like to understand your situation better. Please contact us via email at customercare@mybeauty.place, to provide more details. We are committed to making things right and will respond promptly.
Thank you once again, and we wish you all the best!
It's an absolute scam
MYBEAUTY.COM and LUMI READ THE DETAILS... IMMEDIATELY AFTER SIGNING UP MY CARD WAS HIT WITH OVER 10, TEN, $0.99 TRANSACTIONS ASSOCIATED WITH THIS COMPANY. MY BANK CAUGHT THESE AND ALERTED FRAUD DEPARTMENT WHO REFUSED THE TRANSACTIONS AND IMMEDIATELY CONTACTED ME.
DOES THIS ANSWER YOUR QUESTION? BTW....NO REFERENCE NUMBER, NO CONTACT INFO FOR YOUR COMPANY EVER PROVIDED.
It's an absolute scam. DO NOT GIVE ANY CREDIT INFORMATION. MY BANK ALERTED ME IMMEDIATELY FOR FRAUD ALERT. They ran multiple (10) 0.99 transactions on my card. I've canceled my card, now have to go get another and update all my auto pay. I will also dispute the initial charge of $18.99 and my bank will report this to federal fraud agencies. Absurd.
NEVER EVER TRUST FACEBOOK ADS, PERIOD.
February 8, 2024
Unprompted review
Reply from Mybeauty
Dear Pamela Hamilton,
Thank you for providing the details of your experience. We regret to hear about the issues you've raised in your review.
Your feedback is highly valued, and we take all customer concerns seriously. We would like to address and clarify the situation to ensure your satisfaction.
In relation to the charges, we want to assure you that our subscription terms and conditions, including information about the trial period and subsequent charges, are clearly presented on the sales screen before any purchase is finalized. This is done to uphold transparency and provide clarity to our users.
If you have any additional concerns or suggestions to enhance your experience, please feel free to contact our customer support team at customercare@mybeauty.place. Meanwhile, one of our agents will reach out to you promptly.
We are dedicated to assisting you in any way possible.
Don’t pay the dollar. It’s a scam
You pay a dollar for generic info. “Summer /spring colors of 2023” it’s already oct 31st. That information is pointless. I thought they’d give me outfit ideas. No. They gave me worthless information. Not even worth a dollar. They do a beauty quiz … knowing my size, body Shape hair/eye color and gave me nothing. There was no point in the quiz. It’s a Scam. They use my beauty.place and send you over to “lumi” app. Let me stress this is POINTLESS!! Not worth a dollar. Look at their responses to other reviews they say nonsense like “transparency “ and “authorized by user” I had a 3 day trial period. I cancelled within 5 minutes. Worthless business. Google “fall 2023 trends” and you’ll get more help than them. DONT PAY THE DOLLAR TRIAL
October 30, 2023
Unprompted review
Reply from Mybeauty
Dear Breena! We are genuinely sorry to hear about your experience and your disappointment with the content and services provided through our app. We always aim to offer valuable insights and guidance for our users, and we regret that you did not find the information useful. Regarding the charges, we assure you that our subscription terms and conditions, including the details of the trial period and subsequent charges, are explicitly presented on the sales screen before any purchase is made. This is to ensure transparency and clarity for our users. As for the beauty quiz, we aim to use this information to tailor the experience and recommendations to suit individual preferences. We apologize if the recommendations provided were not as accurate or helpful as anticipated. We understand your decision not to continue with the subscription, and we respect your choice. If there's anything further we can do to assist you or if you have additional feedback, please don't hesitate to reach out to our support team at support@mybeauty.place. We wish you nothing but the best!
It's a scam
It's a scam! They tell you that you can get a personalized capsule for 1 USD, but in the end, you get subscribed to their non-existing services without knowing how much you will pay. Their T&Cs tell that you have no rights and they are not supposed to provide you with any customer support, and that you agree to the subscription even if you don't get anything. Note that they have a lot of duplicate sites because their TrustPilot scores are really low.
They have:
mybeauty.place
mycapsule.place
getlook.pro
mybeautybox.style
and many more
October 11, 2023
Unprompted review
Reply from Mybeauty
Dear Inna! Thank you for sharing your feedback. We genuinely value your concerns regarding your experience. At our company, we take feedback seriously and are committed to addressing any issues our users encounter. In relation to the subscription process, we prioritize transparency in our services. It's important to emphasize that charges are applied only with the explicit consent of the user. The Terms and Conditions, which encompass subscription details and associated costs, are prominently displayed on the sales screen before finalizing any purchase. Being a member affords you access to our Personal Cabinet, where you'll find the latest fashion insights, daily tasks, and the ability to initiate a Live Chat with our Fashion Expert. Regarding the TrustPilot scores, we understand that feedback platforms reflect a range of opinions. While individual reviews are beyond our control, we meticulously consider each piece of feedback to consistently improve our services and ensure the best experience for our users.
Please don't hesitate to contact our customer support team directly at support@mybeauty.place to provide more details about your experience. We are fully committed to resolving any issues and ensuring a positive experience for our users.
scam!
All the previous comments are true! If you used paypal, click on manage automatic payments to cancel it!
October 7, 2023
Unprompted review
Reply from Mybeauty
Dear Valued Customer! We appreciate you took the time to share this review with us! We regret to hear that our app didn’t live up to your expectations and you decided to cancel the subscription. Our aim is to ensure the best possible service for all our users. If there is anything assist you further and address the specific issues you've encountered. Would you like to provide more details so that we can help resolve the problems you've faced? Our team can be reached at support@mybeauty.place. Your feedback is incredibly valuable to us in improving our service and ensuring a better experience for you and all our users.
STAY AWAY
STAY AWAY! This is a scam, don't let yourself fool by the nice aesthetics and the modern interface, it's all fake.
September 28, 2023
Unprompted review
Reply from Mybeauty
Dear Inge! We're truly sorry to hear about your disappointment and the concerns you've raised. We assure you that our platform operates with full transparency and integrity. We take customer feedback seriously and would like to address your concerns. Regarding the charges applied, our system ensures that any subscription or purchase made within the app is only processed with the explicit consent of the user. We're dedicated to providing a genuine and reliable service, and we regret that your experience has not reflected this. We'd appreciate the opportunity to investigate your specific case further. Please contact our support team at support@mybeauty.place with more details about your experience, and we'll do our best to resolve any issues you encountered. We value your feedback and take it as an opportunity to improve our service. Thank you for bringing this to our attention.
SCAM
SCAM.
After I finished answering all the questions for a “clothes style test” that would supposedly give me the results immediately, the website said I would only get them after paying $0.99. I did so, but instead of receiving them I got an email asking me to create a username, download the app, etc. and still no results as promised in the beginning, so I decided to contact the company to get a refund (yes, for that amount —but it’s about the principle.)
So I looked for the receipt of my payment and saw that it was a RECURRENT payment. Luckily I realised immediately and cancelled it right away.
The company refused to give me a refund saying that I should have read the “Money Back Guarantee Policy”. What a joke! They were not so transparent when luring me into answering all those questions and asking for my money for the supposed results that I never saw in the end. That policy was hidden somewhere else on their website and they know people do not go looking for it when asked to pay a dollar for a clothing test result.
Luckily I got in touch with Paypal customer service, gave them all the details, the emails and the screenshots of all the things I could retrieve, and I could finally get my refund through them.
Do not fall for these scammers!
September 9, 2023
Unprompted review
Reply from Mybeauty
Dear Valued Customer! Thank you for reaching out! We apologize for the negative experience you encountered. We regret the inconvenience caused and truly value your thorough feedback. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our customers. The subscription fee is clearly presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for customers to review before finalizing any payment. We acknowledge that it's been a while since you last shared your feedback. If there's anything we can do to improve and address any negative experience with our product, please feel free to reach out to us via the support@mybeauty.place email address. Once again, we sincerely apologize for the inconvenience you experienced and appreciate your patience and understanding.
STAY AWAY! SCAM
It's bulls***! You pay only 0,99$, but you automatically subscribe to a plan and after 3 days you are charged 25$.
I did cancel on time, thank god. Also, when you try to get the refund they will not respond directly to what you asked.
If you paid with PayPal cancel the automatic payments right away, don't just cancel on your profile settings. It might not be enough.
Another thing is if you paid with PayPal, asked them the refund directly. Send them prints about the website, the reviews, explain exactly what happened. You are much more likely of getting the refund with them.
August 28, 2023
Unprompted review
Reply from Mybeauty
Dear Sara! Thank you for getting in touch! We deeply regret learning about your experience. Our intention was never to let you down or withhold any information. Our aim is to ensure all users are fully informed about subscription terms, such as pricing, trial duration, and any subsequent charges. Our agents operate under a money-back policy, ensuring a refund in applicable cases. We value the chance to address your concerns and investigate your specific concerns. Please reach out to us at support@mybeauty.place, and our team will gather the specific details related to your situation. We hope to have the opportunity to rectify this and regain your trust in our services. We eagerly await hearing from you!
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