Definitely a scam!!! Shocking customer service. You pay & hear nothing at all! No idea if my order has been shipped because that doesn't update. No number to call or the one that's available doesn't... See more
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Tried to cancel my order as the discount code I applied didn't process and I also found a better deal elsewhere. Dealt with Chloe who, rather than cancel the order, simply asked what discount cod... See more
I placed an order for a massage gun on the 8th January for a birthday gift as I had seen some very good reviews for their product. I never received the order, nor did I receive any dispatch inform... See more
Terrible company. Ordered the Massage gun at the beginning of April. They emailed immediately, as they had an issue with my address, which i rectified immediately. Chased and Chased for a tracking num... See more
Company details
Contact info
B15 3HE, Birmingham, United Kingdom
- contact@mybodyfitpal.com
- mybodyfitpal.com
Shocking!
Terrible company. Ordered the Massage gun at the beginning of April. They emailed immediately, as they had an issue with my address, which i rectified immediately. Chased and Chased for a tracking number - nothing! sent 4 or 5 chaser emails - nothing! So requested a refund - nothing! after a further 3 emails, I finally get a reply to say they will process my refund.. they didnt and then proceeded to deliver the item anyway! I would not recommend or would I use this company again. I now need to take time out to go and return the item, as i had already purchased somewhere else. Terrible customer services.
Still not received information on…
Still not received information on postage details 1 week later.

Reply from Mybodyfitpal
It's a scam
It's a scam,no proper customer service contacts. Try the email and number before you order.

Reply from Mybodyfitpal
No communication, no tracking number, no order I received! Will report the owner of complete negligence of the rules and policies of the company and disrespectful behave toward the clients!!!
I ordered the massage gun from this company, they sent confirmation about the product order but they not give any future details, after one week I ask them how I can track my product they didn’t reply I sent few more emails, end of 15 days they sent me answer “ would you like refund “ after again silence and no news. I will report the company and will claim my money back.
Before you make a decision purchase the product make sure the owner respond to you and give guarantee that the item will be delivered

Reply from Mybodyfitpal
I love this product
I love this product. It's helped so much already after my workouts. It's worked all my knots out that I've struggled with for months. Best buy ever.
Terrible
Terrible! It came… stitched it on, smelt burning… it would not switch back off!?
That was last week, still awaiting a email back!
Orded on the 3rd april says getting…
Orded on the 3rd april says getting ready despatch in 2/3 days express delivery Royal mail .7th April order on its way no tracking details,asked for tracking details got it on the 14th after parcel delivery by royal mail 24 on Monday 11th. Not good ,poor notification of parcel.
Very good and very happy with it
Great product and professional customer…
Great product and professional customer service
Do not buy from this company!!!!!
Do not buy from this company!!
After receiving the massager it never worked properly so they agreed on a refund. I paid for recorded p&p so I know they received it & I have not had the refund this was a month ago !!! Also they don’t reply to emails or answers phone messages, DISGRACEFUL!!! Do NOT BUY !!!!!!
Great device but it has its limit
Great device but it has its limit. Priced fairly for the quality
I never recieved what parts of the body…
I never recieved what parts of the body you should use certain fittings
Quality and service very poor
The product was poor quality, so arrange a return and refund after several attempts at getting hold of them. Sent product back and waited, chased and waited over 7 weeks for a refund although they stated I would have it within 5-7 days. Very poor customer service, ignore emails, inaccurate information and not a company I would ever use again
I would love to leave a review on this…
I would love to leave a review on this product, but 10 days after purchase… still no product
Just one lie another with company.
The product was to be shipped last Tuesday.
Then it was meant to be shipped last Friday. (Date supplied the tracking number by Chloe)
Here we are nearly 2 weeks after purchasing and the product still hasn’t been shipped.
Stay well clear of this company.

Reply from Mybodyfitpal
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