mycar Tyre & Auto - Altona Reviews 

291
TrustScore 4.5 out of 5

4.7

Altona Gate Shopping Centre, Millers Road, 3025 Altona, VIC, AU


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See what reviewers are saying

Rated 4 out of 5 stars

I had an early morning appointment (made online), but the tyres I was having fitted hadn't arrived in time, so I had to leave & come back later in the day. Despite this, the communication and service... See more

Rated 5 out of 5 stars

My initial phone called, Derrick was very helpful, great custimer service. Derrick fixed my issue promptly, informed me of other services available and provided very resonable pricing

Rated 5 out of 5 stars

Excellent customer service, they took the time to explain everything to me and were extremely helpful! 100% will be back for my next service. Do be aware though that online booking times are not accur... See more

Rated 5 out of 5 stars

I was visiting from interstate and required 2 new tyres on my vehicle before driving home. Service was outstanding, friendly and helpful. Also job completed before designated time. Communication clea... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Altona

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Altona Gate Shopping Centre, Millers Road, 3025, Altona, VIC, Australia

  • (03) 8585 7160

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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4.7

All reviews

(291)

32,194 reviews in the last 12 months

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Rated 1 out of 5 stars

Not very helpful

Not very helpful. They did not remove a nail from my tyre. Overpriced

March 15, 2025
mycar Tyre & Auto - Altona logo

Reply from mycar Tyre & Auto - Altona

Hi Jacob,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Brendan and the boys at mycar Tyre and…

Brendan and the boys at mycar Tyre and Auto are so helpful and efficient. I have been going to them for tyre repairs and general service, and the customer service and workmanship have been flawless. Thank you guys!

February 24, 2025
Rated 2 out of 5 stars

Not even bare minimum

Was concerned about a grinding noise when braking. Requested this be checked out - was told nothing wrong. Car is worse than ever after the service and no time was given to look into a safety concern.

February 13, 2025
mycar Tyre & Auto - Altona logo

Reply from mycar Tyre & Auto - Altona

Hi Sarah​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Great stuff overall

Great staff with great advice. The tyre care plan has saved my bacon more times than I can count. Brendan's a legend. Love seeing the boys bring out the torque wrench when doing up lug nuts so you know they're being precise and taking care.

February 19, 2025
Rated 5 out of 5 stars

Absolutely thrilled with my experience…

Absolutely thrilled with my experience at MyCar Tyre & Auto Altona North. Brendan was incredibly knowledgeable, friendly, and transparent about the work that needed to be done on my car. The service was efficient, and I felt completely at ease knowing my car was in good hands.

Brendan’s exceptional customer service truly stood out, and I will definitely be coming back for all my future car maintenance needs.

February 3, 2025
Rated 5 out of 5 stars

First time review👍

Visiting Altona Gate yesterday, was my first time experience as a customer😌
Very happy with both service and customer care.
Thank you to Brendan and staff - well done!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Brendan made my experience very easy…

Brendan made my experience very easy and simple, explained everything and when I had questions, was happy to answer everything. They were very efficient, I was told 2 hours for my service, but they got it all done and dusted in an hour in an amazing condition

January 15, 2025
Rated 5 out of 5 stars

Overall great exprerience

Easy to book, friendly staff both on the phone and at the store, quick work on my car, great communication about work required, and good price

December 30, 2024
Rated 5 out of 5 stars

Tyre replacement

Booked in for a mid jan date and the team was able to reschedule to an earlier date which suited me even better- thanks

December 28, 2024
Rated 5 out of 5 stars

Spot on service

Brendan was a really affable member of staff. Explained from outset there were other vehicles ahead in queue so would go beyond expected pickup time. Job well done, would heartily recommend.

January 3, 2025
Rated 1 out of 5 stars

I won’t be using them again.

I won’t be using them again.
1/Altona location very poorly sign posted; location difficult to find
2/ rang the phone number and put on hold for 20 mins while I drove around the car park listening to their recorded message about ‘how my call was important to them’
3/ got through finally and asked for instructions to location and was told ‘I’m in sydney, I don’t know’
4/ finally found the location. Had a booking from 11.30 to 1pm. 4 new tyres and a wheel alignment took over 4 hrs. I sat in the waiting room for 1 of those and watched the pace (or lack thereof of work)
5/ didn’t get a wheel alignment report. Hopped onto the contact page to ask for one to be sent and got a ‘contact the branch manager’ reply. But there is nowhere online to get that information.

All in all an inefficient, underwhelming customer focused experience.

December 18, 2024
mycar Tyre & Auto - Altona logo

Reply from mycar Tyre & Auto - Altona

Hi Kris​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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