mycar Tyre & Auto - Carrum DownsReviews 

255
TrustScore 4 out of 5

4.2

Carrum Down Regional Shopping Centre, 100 Hall Road, 3201 Carrum Downs, VIC, AU


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See what reviewers are saying

Rated 3 out of 5 stars

I was quite disappointed with My Car, as the prices I got for all the repairs were quite extensive. I also found the guy at reception in the morning quite abrupt and cold. I found a mechanic who quo... See more

Rated 5 out of 5 stars

Quick and prompt service of car, staff are friendly & called to say what was needed & cost of repairs. I would recommend the Carrum Downs store.

Rated 5 out of 5 stars

Needed only one new tyre due a glass cut. Martin was extremely understanding and helpful, especially when I told him I wasn’t working at the moment. He offered to beat any competitor’s price a... See more

Rated 5 out of 5 stars

Blade the young man who served me on the Saturday morning was a most friendly and polite young man who did a great job with my car and communication was excellent!


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Carrum Downs

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Carrum Down Regional Shopping Centre, 100 Hall Road, 3201, Carrum Downs, VIC, Australia

  • (03) 8585 7112

4.2

Great

TrustScore 4 out of 5

255 reviews

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4.2

All reviews

(255)

35,612 reviews in the last 12 months

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Rated 3 out of 5 stars

Over priced

Over priced. Had to pay nearly $4000 was not ready when advised. Haven’t noticed any difference. And didn’t scan my flybuys card

December 3, 2025
Rated 1 out of 5 stars

I booked at 10am

I booked at 10am, they said it’ll take 1 hour for tyre puncture, came back at 11am, they said haven’t started on my car because busy, will take 30 to 40 minutes more, and I had work at 11:30, I was very angry

October 21, 2025
Rated 4 out of 5 stars

Safety First

The assistant at reception was professional in his approach. I felt that my safety on the road was a priority to him because he advised me honestly about the urgency of the repair that was required in order to keep me safe on the road.
Thank you.

September 25, 2025
Rated 1 out of 5 stars

Pathetic "wannabe service".

Pathetic "wannabe service".
When I called them once for replacing braking pads, they've said that they are not in stock and waiting would be 2-3 (yes, two to three) months, and they priced pads only for market price x 2.5.
When I asked them if they can replace braking pads supplied by me (ordered officially from supplier with fully matched partnumbers) they said "oh no, we do not fit with supplied parts".
So, their business is to resell parts with ridiculous prices.

September 18, 2025
Unprompted review
mycar Tyre & Auto - Carrum Downs logo

Reply from mycar Tyre & Auto - Carrum Downs

Hi Ilya​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Great service

Price was as quoted, Service took as long as predicted and car is driving well post service, very happy and will be back

September 5, 2025
Rated 1 out of 5 stars

Service Transparency and Costs

I usually service my 2010 RAV4 at Toyota, but the last 3 times I went to My Car. Each visit resulted in repair estimates close to $2,000—even though I kept asking for a full inspection to avoid repeat costs. Most major parts have already been replaced, yet I’m always told something else is worn.
On the third visit, I couldn’t justify another $2,000 and chose to go with just a basic service. It’s emotionally draining to keep investing this way with no clear end. I understand cars age, but relying only on human judgment—without clear diagnostics—leaves too much room for error or cautious overestimation.
I even thought about selling the car, but was told it’s only worth around $8,000. However, Toyota later advised me not to sell—that it’s still a good, reliable vehicle. The mixed messages only add to the confusion and loss of confidence.
I’m sharing this because I value honest service. I just want a more transparent, system-based approach that builds trust—not just another big bill.

September 2, 2025
Rated 5 out of 5 stars

Did what they promised

Did what they promised - took the car when I delivered it - kept me updated (even with the bad news!) and messaged me to say it was ready for collection.

August 25, 2025
Rated 5 out of 5 stars

I couldn’t be more happy

I couldn’t be more happy, with the support I get, from the team at Carrum Downs,
I got my car serviced last Saturday, an engine light came up Tuesday morning, rang them and the where very accommodating.

August 10, 2025

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