mycar Tyre & Auto - Charnwood Reviews 

266
TrustScore 5 out of 5

4.9

Reddy Express Service Station, Cnr Lhotsky St and Charnwood Place, 2615 Charnwood, ACT, AU


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Rated 5 out of 5 stars

I am extremely happy with the service I received from the guys at Charnwood mycar Tyre & Auto. The Manager was very helpful in describing what I needed to have done, there was no “you’ll need to spend... See more

Rated 5 out of 5 stars

My name is Paul McMahon, I recently took my 2012, Subaru Forster, for a service. I spoke to Hamish, to book my vehicle in as I have had my car serviced there before with excellent satisfaction. Once... See more

Rated 5 out of 5 stars

I can't recommend these guys highly enough. They helped me out when I found myself in a really complicated situation with my car and needed to get everything sorted for registration and a roadwort... See more

Rated 5 out of 5 stars

We choose to support local businesses so for several years have had our Mondeo serviced at Charnwood. We always find staff courteous and easy to deal with. Our car continues to run well thanks to r... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Charnwood

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Reddy Express Service Station, Cnr Lhotsky St and Charnwood Place, 2615, Charnwood, ACT, Australia

  • (02) 6129 8114

4.9

Excellent

TrustScore 5 out of 5

266 reviews

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4.9

All reviews

(266)

32,248 reviews in the last 12 months

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Rated 5 out of 5 stars

Mycar Charnwood are always amazing

Mycar Charnwood are always very helpful and efficient when it comes to services, but they went above and beyond to assist with a recent fuel pump incident, and before that, an incident with a rock and a tyre. The staff are all really friendly, which makes somebody who doesn’t know much about cars feel a bit less silly asking questions.

August 29, 2024
Rated 1 out of 5 stars

Pretty horrible experience

Pretty horrible experience, booked my car in to get a service + asked them to fix anything they needed to + a brake light. Only a service was done, nothing additional, no call and no break light was fixed until I had a conversation with the guy that served me and he made it happen - break light cover was not put on correctly so I couldn’t open my boot.. false hope and a waste of time. Thank god for the guy serving me otherwise I would still have a broken break light. I dropped my car off first thing in the morning with no time rush. Lazy and bad at communicating. I won’t be back at Charnwood- that’s for sure. $500 for an oil change (not even spark plugs) is wild. I also have a photo of the break cove put back on for your reference.

August 10, 2024
mycar Tyre & Auto - Charnwood logo

Reply from mycar Tyre & Auto - Charnwood

Hi Allyssa,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. An unexpected flat tyre and no spare tyre had me in a bit of a pickle. These guys were extremely helpful and got me in to replace 2x tyres asap to get me back on the road.
I was very grateful for their service.

August 9, 2024
Rated 5 out of 5 stars

Had a super experience after Alex…

Had a super experience after Alex accepted by service from another mycar centre that day due to not being able to enter the car garage because of height restrictions. Tyson worked on my vehicle and was just fantastic. With constant updates and tips on up keep and suggestions. A big thank you again to the crew having help me out like they did specially on a Fridays avo.

July 21, 2024
Rated 5 out of 5 stars

We will definitely be going back in the future

The guys at Charnwood MyCar were brilliant. They accommodated the multiple reschedule requests we had, were insightful and gave us a lot of information on issues they found and resolved, along with telling us about any possible problems that might arise in the future. Most importantly, they fixed the rattle that our previous mechanics couldn’t! Will definitely recommend them and be back there in the future.

August 2, 2024
Rated 5 out of 5 stars

Best Mechanics in Canberra

Tyson and Alex are so awesome! I haven't had reliable, trustworthy, and honest mechanics like them in a long time! The service they give is A+, and will continue to take my cars to them.
Highly recommended!

July 21, 2024
Rated 3 out of 5 stars

Good job but not a great experience

First of all, they did fix the problem of my car but their customer service was dissatisfactory. For example, the middle-aged mechanic would refer me as ‘this one’ with a very dismissive tone talking to the shopkeeper about me in front of me. The conversation is ‘You may need to talk to this one because this one wants to replace this and that and that.’ This objectification is very disrespectful and unprofessional. Also, if he is not the one in charge to talk to me, he can be quiet rather being smug because this was not productive and unpleasant. Second, their ineffective communication is disappointing. For example, they called me to pick up the vehicle 10 mins before their closing time. If it is 10 mins away from closing the shop, perhaps call in the next day morning. Moreover, if they really finished the repair just 10 mins before closing so I could pick it up. I wished they could test drive it first to confirm if the problem was fixed. Anyway, I will never know as the shopkeeper didn’t explained. As a result, the did fix the problem but not a great experience.

July 5, 2024
Rated 5 out of 5 stars

Great work guys

First time using them, Service was great, communication was great, experience was great. I will be going back

June 18, 2024

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