mycar Tyre & Auto - Helensvale Reviews 

876
TrustScore 4.5 out of 5

4.7

Helensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212 Helensvale, QLD, AU


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See what reviewers are saying

Rated 4 out of 5 stars

I was quoted to service price when booking. It was same when I picked it up. I was advised during the day what wrong with the car and whether anything was required, which it wasn't. All ready to g... See more

Rated 5 out of 5 stars

I find Mycar at Westfield Helensvale are very consistent in providing good service at a reasonable price. I received a call suggesting what was needed to be rectified in addition to my vehicle ser... See more

Rated 5 out of 5 stars

My car has done 320k and the staff at MyCar have serviced it well. Staff are courteous and helpful, advising me of any issues that need attention and carrying out their work in a timely and profession... See more

Rated 5 out of 5 stars

Always like dealing with the staff at Westfield Helensvale my car tyre and auto.. although my car needed a lot of work done, they were quick and prompt with the work done and with a sense of humour.


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Helensvale

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Helensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212, Helensvale, QLD, Australia

  • (07) 3215 8318

4.7

Excellent

TrustScore 4.5 out of 5

876 reviews

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4.7

All reviews

(876)

32,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was absolutely disgusted that I took my…

Was absolutely disgusted that I took my car in to have a vald tyre replaced and was told no more than 2hrs. After 2hrs I returned to collect my car only for them to hand me back my car with the bald tyre still on the car.

November 28, 2025
mycar Tyre & Auto - Helensvale logo

Reply from mycar Tyre & Auto - Helensvale

Hi Michelle​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Professional

Professional, prompt , polite and the staff member at first point of call via phone was very knowledgeable and caring .

November 26, 2025
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Due to having a rather large van they were able to move my booking from the original centre to one that could accommodate my vans height. Wheel alignment and tyre was done fast. Would recommend.

November 15, 2025
Rated 5 out of 5 stars

Great experience at MyCar Helensvale

Great experience at MyCar Helensvale. They always provide the best service and always willing to communicate and find an affordable resolution. Very thankful for the great service.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

My experience at Mycar Helensvale

I was able to leave my vehicle there, go into Westfield & pass the time enjoyably & then Mycar rang me when they said they would to let me know my vehicle was ready to be collected. It was all very organised & professional.

October 28, 2025
Rated 5 out of 5 stars

Good experience

Efficient, helpful service. Good communication...kept me informed on the progress of the work and offered options.
Completed the work on the vehicle earlier than expected.

October 30, 2025
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.

The team member I dealt with was rude, hung up on me and gave inaccurate information, costing me additional money I was not made aware of until collection.

After spending $2.5k there in the past 5 days, I will never use My Car ever again.

October 29, 2025
mycar Tyre & Auto - Helensvale logo

Reply from mycar Tyre & Auto - Helensvale

Hi Connie​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

They are honest with repairs

They are open about any extra repairs that need to be done and explain if they are urgent or are coming up in the future. The car is always left clean and tidy and they are always polite and helpful.

October 27, 2025
Rated 4 out of 5 stars

Good service

Hi the service was good. Initial point of contact for customer service was good. Then at the My car centre helensvale, the person at the desk was polite and helpful. I did a tyre rotation and wheel balancing. From my experience from other places i used to get a report for the same, which i didnt get from here and when asked i was informed that they dont do it . Apart from that all went well.

October 18, 2025

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