I was quoted to service price when booking. It was same when I picked it up. I was advised during the day what wrong with the car and whether anything was required, which it wasn't. All ready to g... See more
Location
Switch locationHelensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212 Helensvale, QLD, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I find Mycar at Westfield Helensvale are very consistent in providing good service at a reasonable price. I received a call suggesting what was needed to be rectified in addition to my vehicle ser... See more
My car has done 320k and the staff at MyCar have serviced it well. Staff are courteous and helpful, advising me of any issues that need attention and carrying out their work in a timely and profession... See more
Always like dealing with the staff at Westfield Helensvale my car tyre and auto.. although my car needed a lot of work done, they were quick and prompt with the work done and with a sense of humour.
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Helensvale
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Helensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212, Helensvale, QLD, Australia
- (07) 3215 8318
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was absolutely disgusted that I took my…
Was absolutely disgusted that I took my car in to have a vald tyre replaced and was told no more than 2hrs. After 2hrs I returned to collect my car only for them to hand me back my car with the bald tyre still on the car.

Reply from mycar Tyre & Auto - Helensvale
Above and beyond a service
Being kept informed about the extra work that was required on my car was terrific.
I did notice though the unusual high mileage (8km) for the test drive.
Professional
Professional, prompt , polite and the staff member at first point of call via phone was very knowledgeable and caring .
Fixed my car earlier than…
Fixed my car earlier than expected.Allup front with cost and what was needed.
Great service every time
Great service every time. I only get my car serviced at Mycar. They never go past the quote and if anything else needs to be fixed they call to check.
Great service and good pricing
Great service and good pricing. Booked me for in to have 2 tyres and wheel alignment that day.
Customer service was fantastic
Customer service was fantastic. Was able to get my service done is a short timeframe and notified more issues and fixed them during the service
Friendly and efficient service
Friendly and efficient service. Due to having a rather large van they were able to move my booking from the original centre to one that could accommodate my vans height. Wheel alignment and tyre was done fast. Would recommend.
the customer service
the customer service, and the flexibility the staff demonstrated when dealing with my vehicle.
Great experience at MyCar Helensvale
Great experience at MyCar Helensvale. They always provide the best service and always willing to communicate and find an affordable resolution. Very thankful for the great service.
great servicing
Have always had great customer service…
Have always had great customer service at Helensvale & my last visit was handled effectively & efficiently!
My next service will be here & must ring & make a booking!
My experience at Mycar Helensvale
I was able to leave my vehicle there, go into Westfield & pass the time enjoyably & then Mycar rang me when they said they would to let me know my vehicle was ready to be collected. It was all very organised & professional.
Good experience
Efficient, helpful service. Good communication...kept me informed on the progress of the work and offered options.
Completed the work on the vehicle earlier than expected.
Prompt and efficient service
Prompt and efficient service, friendly staff, conveniently located and will happily use them again in the future.
If I could give 0 stars I would
If I could give 0 stars I would.
The team member I dealt with was rude, hung up on me and gave inaccurate information, costing me additional money I was not made aware of until collection.
After spending $2.5k there in the past 5 days, I will never use My Car ever again.

Reply from mycar Tyre & Auto - Helensvale
They are honest with repairs
They are open about any extra repairs that need to be done and explain if they are urgent or are coming up in the future. The car is always left clean and tidy and they are always polite and helpful.
Friendly and immediate attention
Friendly and immediate attention. Job quickly and efficiently done
Good service
Hi the service was good. Initial point of contact for customer service was good. Then at the My car centre helensvale, the person at the desk was polite and helpful. I did a tyre rotation and wheel balancing. From my experience from other places i used to get a report for the same, which i didnt get from here and when asked i was informed that they dont do it . Apart from that all went well.
Everything requested was completed…
Everything requested was completed satisfactorily. Reasonably priced. Courteous staff
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







