mycar Tyre & Auto - Keilor Reviews 

228
TrustScore 4.5 out of 5

4.7

Keilor Downs Shopping Town, 3036 Keilor, VIC, AU


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Rated 5 out of 5 stars

Customer Experience 10 out of 10... I went in on Christmas Eve without an appointment as I had a nail in my tyre, whilst I was expecting them to say they wouldn't be able to take a look (which would... See more

Rated 5 out of 5 stars

I visited on xmas eve with a flat tyre. The team were excellent in fixing this on the spot, during such a busy period, which enabled me to be mobile over the xmas season. It was affordable, profess... See more

Rated 5 out of 5 stars

I had a flat tyre from parking at the shopping centre and the guys were amazing. They brought all the tools to my car and changed the tyre for me (because I couldn't find my tools.) Amazing customer... See more

Rated 3 out of 5 stars

Had to wait for 10 mins before the two mechanics came out to serve me upon picking up my car. They were having lunch inside the kitchen and there was no bell to signal them there were 2 of us waiting... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Keilor

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Keilor Downs Shopping Town, 3036, Keilor, VIC, Australia

  • (03) 8585 7151

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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4.7

All reviews

(228)

32,185 reviews in the last 12 months

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Rated 4 out of 5 stars

First service out of warranty on my…

First service out of warranty on my car. I think the did a good job. But they had my old rego of my previous car in the system which they couldn’t change on the day! But good job overall.

October 5, 2024
Rated 4 out of 5 stars

Customer service was great but I am…

Customer service was great but I am expecting they’re more professional which is when I come to pick up the car. Presents to me what services they did in the book and tick all the box they have been inspected and replaces. (not even tick)
I’m surprised they didn’t know how to apply my flyby card into their system.
However, I hope that they did good job 🤞

September 14, 2024
Rated 2 out of 5 stars

Service was poor

Customer service was poor. Was more interested in receiving the money for the installation of new tyres and wheel alignment without saying how the service was. As this was the first thing discussed card or cash. I asked about the paperwork for the job, however I was told the machine is broken but you have a warranty so don't worry. If the machine is working and they can retrieve it, it will be emailed to myself within the week. However, another mechanic came and said the machine has no ink and is why I couldn't get a copy of the wheel alignment. I have doubts that this was even completed but just charged as a cost. I won't be returning to mycar as I felt I was talked down to being a female, it's 2024 and I'm disappointing to still have this gender bias in society. I got no information regarding the wheel alignment which is not good business.

August 25, 2024
mycar Tyre & Auto - Keilor logo

Reply from mycar Tyre & Auto - Keilor

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

If you wish to discuss your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au.

Kind regards
mycar Team

Rated 3 out of 5 stars

Not ready at booked time

We had a booking to bring in at 8.30 and collect at 10.30am. We came to collect at 10.50am - vehicle not started, so had to come back at 12 to collect vehicle.
Inconvenient!
But the 4 tyres put on and balance and alignment seems like a job well done.

August 23, 2024
Rated 5 out of 5 stars

Excellent customer service

I was driving home in peak hour traffic when my car notified me that both my brake lights were not working. I was in a panic, rang Kmart Tyre and Auto in Keilor Downs, explained my situation and they kindly waited for me and fixed my lights and then didn’t charge me. They were absolutely lovely and went out of their way to help me. I highly recommend them, their customer service was excellent.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Was looked after by Muhammad

Was looked after by Muhammad. Very professional, had a good chat and got the car all perfect. Definitely recommend if you’re having trouble finding a good mechanic!

August 8, 2024
Rated 1 out of 5 stars

Shocking

He couldn't put my car into first gear then says he has no idea how I drove it there it's absolutely stuffed only to ask me to show him then I showed him. Can't trust the guy with the lisp he was also swearing and said alot needs to be repaired because he couldn't put it in first gear when everyone who drives manual knows there's a clear picture that shows it on the stick.

Can't be trusted and won't go again. Sunshine is better.

July 12, 2024
mycar Tyre & Auto - Keilor logo

Reply from mycar Tyre & Auto - Keilor

Hi Jeffery​,

Thank you for taking the time to post your review.  

We are truly sorry to hear about your recent experience with mycar.

Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au), they will be more then happy to discuss your concerns. 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent service

Great customer service. A very helpful team of workers who assited me efficiently to repair and replace my tyre.

Highly recommend this branch of mycar

June 25, 2024

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