mycar Tyre & Auto - Nelson Bay Reviews 

93
TrustScore 5 out of 5

4.8

Shell Coles Express Service Station, 23 Stockton Street, 2315 Nelson Bay, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Salamanda Bay outlet, sorted me out very quickly with a unique tyre size and had us back on our way quickly. Great friendly and professional service/workmanship. Very well priced aswell.

Rated 5 out of 5 stars

This company treats me as a valued customer. The employees are calm, polite and friendly. They go above and beyond and if they find something not right they will contact and follow up on what needs to... See more

Rated 3 out of 5 stars

The online computer experience was easy in finding a supplier near to the country town I live in. I knew the tyre manufacturer I wanted and tyre size since I have had same tyre type on my vehicle for... See more

Rated 5 out of 5 stars

Staff member greeted me in a friendly manner before I even got in the door. They were helpful and answered all my questions patiently.


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Nelson Bay

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, 23 Stockton Street, 2315, Nelson Bay, NSW, Australia

  • (02) 9212 8949

4.8

Excellent

TrustScore 5 out of 5

93 reviews

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4.8

All reviews

(93)

32,187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

A great customer experience at mycar Nelson Bay. Straightforward advice, with tyre repair completed promptly and courteously. Outstanding customer service.

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Had no problems and impressed with…

Had no problems and impressed with honesty of the mechanic I dealt with. They even had a record of my first service with them approximately 15 years ago which was $100 compared to todays costs of $460. Seemed to be very competent and knowledgeable.

October 29, 2022
Rated 5 out of 5 stars

Service and rego check

The guys at My Car Nelson Bay were very helpful had a 50,000klm service and rego check on my mazda cx3 taking my wife's car there in a few months for service and rego check they explained everything that needed doing I would recommend going there.

September 27, 2022
Rated 5 out of 5 stars

On a recent tour through NSW I…

On a recent tour through NSW I experienced two tyres hitting a pothole. Peter, from Nelson Bay My car was most efficient and caring in getting me under way as soon as possible (tyres shipped from Sydney).
Peter has a customer relationship rarely seen in my experience of many tyre purchases. I am a future my car devotee as a result of his professional service.

September 12, 2022
Rated 4 out of 5 stars

miscommunication

I find the staff at `nelson bay, polite and willing to be flexible in their service delivery. `however, we had a miscommunication last time. I was unable to pick up my car before they finished work, and, also `i was unable to pay for it before they finished work as they did not bill me until they had finished the work and then i had clients back to back during that time. So, they locked up my car and i was not able to have it at the end of the day and had to call my husband to pick me up. i did not realise they would not release my car to me if i did not pay on the day. This seemed reasonable, but not clearly communicated to me at the time. Given that i am a regular customer, it would seem reasonable to be given a day or so to pay for a service.

September 15, 2022
Rated 5 out of 5 stars

Great service

Always great service provided by the team at mycar.Their prices are reasonable and they are very helpful and I get my car back on time

August 29, 2022
Rated 5 out of 5 stars

Well I'm a single older lady so I tend…

Well I'm a single older lady so I tend to look for genuine people.I was driven home as it was starting to rain and service wise I got what I paid for and that's not always as it is these days.
Very thankful to have this service close by.
Filter replace,windscreen blades replaced,tyres rotated and balanced, brake pads done.....and I knew that they all needed doing so no surprises plus they rang me first with the list and cost.

August 29, 2022

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