The team was at Neutral Bay branch provided prompt, friendly service. They brought to my notice the warranty on my tyres purchase warranty and my upcoming service: proactive customer support. Thank y... See more
Location
Switch locationShell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089 Neutral Bay, NSW, AU
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See what reviewers are saying
The side mirror’s cover and light had been knocked off accidentally when reversing the car. The manager at mycar Neutral Bay came and had a look at the car and fixed it immediately on the spot and re... See more
Really Great service. Explained the details well, so was aware of work needed upfront. Was able to get a part in and changed on the day, which made the experience seamless, and was appreciated.
We needed our gearbox serviced. Quoted $650 After the job was completed we were invoiced $450 We were advised that the filter kitted quoted was incorrect and adjusted the price accordingly. Looks... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Neutral Bay
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Shell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089, Neutral Bay, NSW, Australia
- (02) 9212 8905
4.7
Excellent
462 reviews
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Painless rego check.
A thorough rego check delivered with minimal fuss within one hour. I couldn't have asked for better.
July 17, 2025
Great service
July 17, 2025
Peace of mind knowing my car is being…
Peace of mind knowing my car is being looked after by good mechanics and honest workmanship.
July 12, 2025
Easy service process
Easy to book in, drop off and collect my car. Work was discussed and explained with me on collection. Very good service thank you.
July 11, 2025
Prompt friendly service!
Prompt friendly service!. Professional service...job completed on time.
July 10, 2025
Not super happy with the wheel balance…
Not super happy with the wheel balance and alignment since the wheel now wobbles under brakes.
July 3, 2025
Replacement part (left wing mirror)…
Replacement part (left wing mirror) obtained quickly. Part installed without delay. Very satisfied.
June 26, 2025
Thank you.
I very much appreciated the courtesy of Dushan at Neutral Bay for making an elderly driver with an old car feel like a valued customer. I was very grateful for the excellent service of having problems attended to and the efforts to have work completed on time.
June 20, 2025
The technician did not delay doing my…
The technician did not delay doing my job. I am very satisfied with their prompt and honest service. I will not hesitate to recommend the my car service at Neutral bay to my friends and family in the future.
June 16, 2025
They keep my car safe for driving
June 11, 2025
Great Service
June 12, 2025
Very efficient team
Very efficient team . Offered competitive tyre prices. Car was ready early before requested time.
June 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A total rip-off
A total rip-off. Took my Golf to MyCar NB for a service in Jan—by the next month the coolant tank was completely empty and I had to refill it myself. That’s basic stuff! On top of that, terrible service when replacing a pre-ordered tyre—kept our driver waiting over an hour despite promising it would take 15 minutes. Rude attitude too. Avoid.
January 17, 2025
Unprompted review
Reply from mycar Tyre & Auto - Neutral Bay
Hi Caitlin,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Prompt professiomal service
Prompt service. Clear and timely communication. I felt the service did try to solve the problem in the best and most cost-effective way.
May 31, 2025
Quick and reliable service
Quick and reliable service. Went for the rego inspection and it was very quick
May 29, 2025
Very good services with good advise and…
Very good services with good advise and recommendations!
May 23, 2025
Very helpful and skilled team
George and the team were very frank and honest. They did their best to fit my tyre replacement in. Always friendly. Excellent service (again)!
May 22, 2025
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