mycar Tyre & Auto - Neutral Bay Reviews 

462
TrustScore 4.5 out of 5

4.7

Shell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089 Neutral Bay, NSW, AU


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Rated 5 out of 5 stars

The team was at Neutral Bay branch provided prompt, friendly service. They brought to my notice the warranty on my tyres purchase warranty and my upcoming service: proactive customer support. Thank y... See more

Rated 5 out of 5 stars

The side mirror’s cover and light had been knocked off accidentally when reversing the car. The manager at mycar Neutral Bay came and had a look at the car and fixed it immediately on the spot and re... See more

Rated 5 out of 5 stars

Really Great service. Explained the details well, so was aware of work needed upfront. Was able to get a part in and changed on the day, which made the experience seamless, and was appreciated.

Rated 5 out of 5 stars

We needed our gearbox serviced. Quoted $650 After the job was completed we were invoiced $450 We were advised that the filter kitted quoted was incorrect and adjusted the price accordingly. Looks... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Neutral Bay

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089, Neutral Bay, NSW, Australia

  • (02) 9212 8905

4.7

Excellent

TrustScore 4.5 out of 5

462 reviews

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4.7

All reviews

(462)

32,194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ONCE AGAIN AMAZING SERVICE & VALUE FOR MONEY

I’ve been going to neutral bay my car for years in b neutral bay and they have seats been amazing. Once again I received great advice, they explained everything clearly to me and why things had to be done, they were professional, I had George looking after me this week and he was amazing and went out of his way to make sure I had the car back well serviced within the timeframe I needed. The cars running much better and smoothly, I understand why they had to work on certain things and he was polite informative, kept me updated and I honestly can’t fault the experience I had this week with my car neutral bay after almost 10 years of going there I will continue tov have my cars serviced there in the future

May 20, 2025
Rated 5 out of 5 stars

I had a great first experience at Mycar…

I had a great first experience at Mycar when I took my car in for its annual service this week. The team was incredibly friendly, professional, and made the whole process smooth and stress-free. I really appreciated the warm customer service. I’ll definitely be coming back. Highly impressed!

May 14, 2025
Rated 5 out of 5 stars

Great experience

Great ppl, good value and felt they genuinely looked after me. Great communication and super speedy. Definitely recommend.

May 7, 2025
Rated 4 out of 5 stars

I like them a lot but please stop moving the mirrors, seat and steering wheel

I really like them and have been using them for decades BUT I dislike getting back into my car and the steering wheel is lower, the radio station is changed, the seat has been sent all the way back, all the mirrors are moved and wacky, plus the air conditioning button is on and I don't use the air conditioner, so I need to work out what that strange noise is, then realise what it is, and then work out how to move everything back so I can drive my car safely. Ahhhh. I know you need to make it safe for the mechanic to drive but gosh, can’t you put some of the things back to how you found them?

April 24, 2025
Rated 5 out of 5 stars

Manager Steve was very helpful in…

Manager Steve was very helpful in organizing the time for my car registration certificate, so easy and in a very professional manner…..it was so appreciated and will certainly book it in for any service my car needs in the future.
Many thanks to Steve and his crew👍🏻

April 23, 2025
Rated 1 out of 5 stars

Extremely Disappointed

Extremely Disappointed – Dishonest and Untrustworthy.

I took my car in for a pink slip and was told there was a serious oil leak that could cause a fire. The mechanic quoted me over $800 for the repair and even showed me a photo as "proof." Something didn’t sit right with me, so I didn’t approve the job.

I took the car to another trusted mechanic for a second opinion — they inspected everything thoroughly and found **no oil leaks, no damage, no issues at all**. My car was completely fine.

Not only was I misled about a non-existent issue, but it turns out the photo I was shown wasn’t even from my vehicle. It was clearly a tactic to scare me into paying for unnecessary work.

This was an attempt to scam me, plain and simple. Be very careful if you’re considering bringing your car here. Always get a second opinion before agreeing to expensive repairs.

April 8, 2025
mycar Tyre & Auto - Neutral Bay logo

Reply from mycar Tyre & Auto - Neutral Bay

Hi Rudy​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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