mycar Tyre & Auto - North Lakes Reviews 

412
TrustScore 4.5 out of 5

4.6

Westfield NorthLakes Shopping Centre Cnr Anzac Ave and North Lakes Drv, enter via, 4509 North Lakes, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Had.an issue with my headlights. Fixed the problem . Found another problem where it would have to be rescheduled. Happy with the results.

Rated 5 out of 5 stars

My 2010 people mover needed a lot of work (rear suspension, oil leak, new tyres). The team at MyCar North Lakes were upfront about the costs and how long it would take. Communication was excellent.... See more

Rated 5 out of 5 stars

I had a great experience with mycar Tyre & Auto North Lakes. I really appreciated how easy it was to book and pay online — the system was clear, simple to use, and had plenty of options for times... See more

Rated 5 out of 5 stars

I had my car’s air conditioning checked and regassed at MyCar North Lakes, and the service was excellent. The team was friendly, efficient, and explained everything clearly. They diagnosed the issue q... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - North Lakes

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Westfield NorthLakes Shopping Centre Cnr Anzac Ave and North Lakes Drv, enter via, 4509, North Lakes, QLD, Australia

  • (07) 3215 8351

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

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4.6

All reviews

(412)

32,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 would recommend

North Lakes - My Car provided excellent servicing and customer interactions. It was an easy process only made better by the excellent team (especially Shaun)! Thanks so much! 10/10 would recommend to anyone!

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

The way the lady in the office greeted…

The way the lady in the office greeted me was enough to put me off going back zero customer service skills. I always dealt with Toby where has he gone? Definitely would be getting him back!

April 29, 2025
Unprompted review
mycar Tyre & Auto - North Lakes logo

Reply from mycar Tyre & Auto - North Lakes

Hi Roy​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

overall good

quick, friendly book-in and counter service, price was reasonable, the only gripe was that they promised to email us the price before service, but didn't, but did let me know before I left the car there. overall good experience

April 16, 2025
Rated 5 out of 5 stars

Friendly Great Service

Friendly, efficient and great service. My car was not booked in until 2pm but I had to drop off early and they fitted my new tyre before my allotted time. Thank you so much!!!

April 22, 2025
Rated 5 out of 5 stars

If cash goes out of existence, be prepared to wait and wait!

Booked in first thing on a Monday and waited about hour and a half for my tyres to be fitted and when I went to pay I was told that the internet was down. “No fault of their own,”Luckily I had cash to pay which was handy but had to chase up my Flybuy points a couple of days later which the young lady was able to to do for me over the phone. But all in all everything went smoothly and I have no complaints.

April 14, 2025
Rated 3 out of 5 stars

Poor reception and customer service

No issues with the mechanics. Have always had positive experiences here but the blonde lady on the front desk was not friendly, made me feel like everything I asked her was a chore and I was bothering her to even be there. Honestly makes me not want to come back.

March 29, 2025
mycar Tyre & Auto - North Lakes logo

Reply from mycar Tyre & Auto - North Lakes

Hi Wendy​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

He was on time

He was on time, very friendly, did the job professionally, told me what he did on my car, send the invoice and I was happy

March 26, 2025
Rated 5 out of 5 stars

Great customer service

The company provided great customer service despite being short-staffed. It is always nice to see businesses going the extra mile for their customers.

March 25, 2025

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