We had a great first time here, easy to book in for our car service. Great customer service. Completed in record time & car is running like a dream. We have been with Mycar for a few yrs, first in WA... See more
Location
Switch locationRedbank Plaza, Enter off Law Street South (near Woodford Way Exit), 4301 Redbank, QLD, AU
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See what reviewers are saying
Quick service and really good at communicating what you need without charging an arm and a leg! I’ve always had a good experience with mycar Redbank Plaza - Jason, Clifford and the team are great! I b... See more
Flat tyre on Thursday afternoon, call Mycar roadside assistance and they were at my house within 15 minutes. Put on my spare, pumped it up, put damaged wheel and tyre in my car for me and I took it... See more
Customer service by cliff manager and head mechanic beyond reproach , warranty work done after over 1.5 years , great warranty , and very helpful and professional in thier approach with the problem ,... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Redbank
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Redbank Plaza, Enter off Law Street South (near Woodford Way Exit), 4301, Redbank, QLD, Australia
- (07) 3215 8330
4.6
Excellent
287 reviews
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Quick and notified me as soon as my…
Quick and notified me as soon as my vehicle was ready.
September 26, 2024
Customer service was great
Customer service was great, booking in was easy, received a call explaining the small additional issues and job completed in timely manner as advised.
September 21, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a bad experience with the…
I had a bad experience with the service. They only changed the engine oil and filter and charged me $229.
September 19, 2024
Reply from mycar Tyre & Auto - Redbank
Hi Alex,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Recommended
Recommended! Service was finished before estimated time of completion. Very professional. Thank you
September 7, 2024
Shout out to the guys at Redbank tyre…
Shout out to the guys at Redbank tyre and auto. I visited recently with an issue and the guys were only to happy to help out. I went for a coffee and before I had finished it they rang saying my car was ready to go. Thanks to the manager and his team for such prompt assistance.
September 5, 2024
Unprompted review
Great and very helpful!
September 1, 2024
Customer service 0/10
Waited 15 minutes to be served by an older man who didn’t seem to like his job, was told I’d get a call when it was ready, never got one, went 2 hours after the selected pickup time (online booking) and car was ready, again older man at reception seemed angry/ stressed when he was telling me about my service his response was, well the cars just old what do you expect, when I asked about the clumped oil that he mentioned his response was, I don’t know anything about it, it’s just not something we do here.
Not sure if this guy was just having a bad day, or if he normally isn’t at the front desk, but definitely wouldn’t recommend him at the front of your store. Haven’t been to this location in years, and the service isn’t enticing me to return
August 15, 2024
Reply from mycar Tyre & Auto - Redbank
Hi Emma,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Happy with the prices
Happy with the prices. Easy to book in. My car is running well. So glad to have the fan replaced...nice to have temperature control again. Thankyou MyCar Redbank.
August 14, 2024
Amazing customer service at short…
Amazing customer service at short notice
Can’t fault these guys
August 17, 2024
10 out of 10.
10 out of 10 Excellent service would highly recommend them 👌. Very helpful and I am very pleased 😀
August 2, 2024
Excellent service
July 26, 2024
A grateful customer.
Since the first time I serviced my car in this branch, I never gone anywhere else. They’re professional and great at what they do. The manager even gave me a good discount to help me out on my big bill to replace parts of my very old car. I never had a problem with my car, thanks to them. Driving my car after the service always feels better than when it was brand new.
July 17, 2024
Great experience had a tyre replacement…
Great experience had a tyre replacement done fast efficient and awesome customer service
July 14, 2024
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