mycar Tyre & Auto - Rouse Hill Reviews 

231
TrustScore 4.5 out of 5

4.6

Resolution Place 4, 2155 Rouse Hill, New South Wales, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Had my tyres replaced and a wheel alignment done. The alignment was spot on, and the car drives perfectly now. The receptionist was very friendly and provided excellent customer service. Highly

Rated 5 out of 5 stars

I just want to give a shout-out to Grant and the team at mycar Tyre & Auto Rouse Hill. Recently, my rear right brake light bulb burnt out, so I popped in without an appointment hoping to just buy a... See more

Rated 5 out of 5 stars

As usual I wasn't surprised by the excellent customer service provided at Rouse Hill My Car. I had a very short wait before my pink slip was completed. Hats off to the young lady at front of house f... See more

Rated 5 out of 5 stars

Grant went out of his way to fit in our urgent repairs to our Subaru; & being interstate visitors Grant made sure to prioritise our job. This couldn’t have happened without the Mechanic, Josh working... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Rouse Hill

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Resolution Place 4, 2155, Rouse Hill, New South Wales, Australia

  • (02) 8048 3868

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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4.6

All reviews

(231)

32,185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time work completion

Their online booking system works well and they work quickly and efficiently. I booked for a rego check which the said can take an hour but was done half the time.

March 13, 2026
Rated 5 out of 5 stars

Thank you

Thank you. My car was serviced and everything is working great. The customer service was efficient and my service was done in two hours. Thank you My Car team.

March 4, 2026
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. The staff were rude, arrogant, and unprofessional. If they can’t even take a phone call and speak properly with customers, I highly doubt the quality of their service. There are definitely better places in the same area that value their customers more.

March 2, 2026
Unprompted review
mycar Tyre & Auto - Rouse Hill logo

Reply from mycar Tyre & Auto - Rouse Hill

Hi Aaron​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

I had a very poor experience with…

I had a very poor experience with customer service. If they can't even handle a booking correctly, I can only imagine the quality of their overall service. I highly doubt the four and five-star ratings that others have given them. I would not recommend this particular service center. There are other MyCar service centers that are professional and offer much better service, but not this one.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to deal with, provided great detail and advice for extra works that needed to be done and acted swiftly

February 14, 2026
Rated 5 out of 5 stars

Very happy repeat customer.

I am a repeat customer at Mycar Rouse Hill. Grant and Toni are always welcoming on arrival and are encyclopaedias of knowledge. The mechanics are very thorough with the work they do, and work is done in a timely manner.

February 9, 2026
Rated 1 out of 5 stars

Mycar ripoff

I took my car to Mycar Rouse Hill to have tyres fitted.They did not seem happy that I did not want a wheel alignment and I asked if I could get a pink slip.I returned to the store to pick up my car and was told my car failed the pink slip and required $1500 in repairs and if they weren’t done my car would blow up within 3 months and it would also now need a wheel alignment.I told them I would take my car to my normal mechanic and consult him.My mechanic checked over my car and issued a pink slip.He also had to change the reverse light bulb as it was out.Something that Mycar did not check.I think Mycar thinks because you are young and female that you will just consent to any repairs that they tell you your car needs.I still had to pay $51 for the pink slip that I did not get.

January 12, 2026

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