mycar Tyre & Auto - Townsville Reviews 

403
TrustScore 4.5 out of 5

4.6

Kmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick

Rated 5 out of 5 stars

Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more

Rated 5 out of 5 stars

Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more

Rated 5 out of 5 stars

The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Townsville

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia

  • (07) 4848 7510

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(403)

32,265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Customer Service. Over charged for services rendered

I responded to a tyre promotion on 14 March and was advised that the promotion was valid. Received a quote for $224. I offered to pay on the 14 March but the service advisor said I can come and pay on 28 March when the work will be done. I returned as agreed on 28 March at 8.15am and the 2 new tyres were fitted. At the point on payment, the service advisor told me that the system would not permit him to give me the 20% discount. I was totally disappointed because I genuinely responded to your offer and I wanted to take advantage of the discounts not that I needed to replace the tyres immediately. At the end of the day I paid the full price and difldnot get my ,$60 discount promised by the company. Very disappointed. The advisor also said I needed to change yhe rear brakes and rotary disc and when I come back he will work out a $60 discount for me then. The trust was already broken and I do not feel comfortable again dealing with the company again. I was expecting that the advisor will escalate the matter on Monday and ensure my discount was processed corrected even it could not be done on Saturday because the admin offices are closed.

March 28, 2026
mycar Tyre & Auto - Townsville logo

Reply from mycar Tyre & Auto - Townsville

Hi Thomas​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service! I needed four tyres replaced same day for a roadworthy and these guys delivered! They were clearly busy but squeezed me in and had my tyres done in less than an hour!

March 9, 2026
Rated 5 out of 5 stars

Great service - north shore

Great service. They called and asked us about a few things that needed replaced and asked if we wanted to go ahead and get it done. Gave us a price then and there. We are happy.

February 28, 2026
Rated 1 out of 5 stars

Did a full diagnostic and couldn't even…

Did a full diagnostic and couldn't even pick up a bad cell on the battery also was meant to be a combination service of 75k km and 90k km said they didnt realise yet the logbook shows the odo they wrote down also then proceed to charge nearly 500 for labour for only 2.5hours

February 28, 2026
Rated 5 out of 5 stars

From the moment I went into to book my…

From the moment I went into to book my car in was welcomed with a wonderful smile and a cheerful hello i complimented the young fella and stated it was lovely to be greeted so warmly ..all repairs etc were explained in a very professional manner..I will continue to use these guys ..wish there were more stars 5 doesn't give them credit for outstanding customer service

February 11, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look