Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick
Location
Switch locationKmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU
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See what reviewers are saying
Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more
Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more
The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Townsville
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia
- (07) 4848 7510
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5 out 5 service with a smile 😃
S Lehman who served me was very kind and professional.
Quick and easy process from ordering and booking online to the drop off and pick up.
The only better thing would be that it was free 🤣.
May use AI-assist with repliesRead more
Poor Customer Service. Over charged for services rendered
I responded to a tyre promotion on 14 March and was advised that the promotion was valid. Received a quote for $224. I offered to pay on the 14 March but the service advisor said I can come and pay on 28 March when the work will be done. I returned as agreed on 28 March at 8.15am and the 2 new tyres were fitted. At the point on payment, the service advisor told me that the system would not permit him to give me the 20% discount. I was totally disappointed because I genuinely responded to your offer and I wanted to take advantage of the discounts not that I needed to replace the tyres immediately. At the end of the day I paid the full price and difldnot get my ,$60 discount promised by the company. Very disappointed. The advisor also said I needed to change yhe rear brakes and rotary disc and when I come back he will work out a $60 discount for me then. The trust was already broken and I do not feel comfortable again dealing with the company again. I was expecting that the advisor will escalate the matter on Monday and ensure my discount was processed corrected even it could not be done on Saturday because the admin offices are closed.

Reply from mycar Tyre & Auto - Townsville
Mechanics went above and beyond to find…
Mechanics went above and beyond to find a suitable tyre solution for me at a very reasonable price.
Outstanding service
Outstanding service! I needed four tyres replaced same day for a roadworthy and these guys delivered! They were clearly busy but squeezed me in and had my tyres done in less than an hour!
Sam and his Offsider were very Helpful…
Sam and his Offsider were very Helpful and Courteous at all Times.
this was hassle free service and I was…
this was hassle free service and I was informed every step of the way for recommendations for work needed
I work in a similar industry and…
I work in a similar industry and received good service similar to what is expected from us in our own workplace.
Really friendly fellas, they explained things after and gave me options for my tyres.
Great service - north shore
Great service. They called and asked us about a few things that needed replaced and asked if we wanted to go ahead and get it done. Gave us a price then and there. We are happy.
Did a full diagnostic and couldn't even…
Did a full diagnostic and couldn't even pick up a bad cell on the battery also was meant to be a combination service of 75k km and 90k km said they didnt realise yet the logbook shows the odo they wrote down also then proceed to charge nearly 500 for labour for only 2.5hours
Always get the job done
Always helpful and get the job done. They have been looking after my car for some years now A+++
Clear communication
Clear communication. Kept me informed while parts were being ordered. Repaired all parts that needed repairing in a quick and prompt manner.
From Sam at the front-desk
From Sam at the front-desk, to the prompt delivery of service, and the services provided.
From the moment I went into to book my…
From the moment I went into to book my car in was welcomed with a wonderful smile and a cheerful hello i complimented the young fella and stated it was lovely to be greeted so warmly ..all repairs etc were explained in a very professional manner..I will continue to use these guys ..wish there were more stars 5 doesn't give them credit for outstanding customer service
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