mycar Tyre & Auto - Townsville Reviews 

403
TrustScore 4.5 out of 5

4.6

Kmart Plaza Corner of Nathan Street and Raynor Street, 4814 townsville, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Josh of Kirwan working at mycar was excellent customer service rep for the business. Gave great advice of upcoming deals, and I will be back. Cheers Rick

Rated 5 out of 5 stars

Really impressed with these guys.. Josh was super helpful despite me not having an appointment .. He pretty much had my car issue fixed on the spot.. Impressive considering how busy they we... See more

Rated 5 out of 5 stars

Log book service, tyres rotated & balanced, wipers replaced. Manager Josh was unwell, before he left he accommodated my tight schedule with an earlier collection time - Thank you Josh! Collected fro... See more

Rated 5 out of 5 stars

The service staff were very friendly and listened to my concerns, then followed up and reassured me everything was great after the service and wheel alignment. They didn't treat me like the proverbia... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Townsville

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Kmart Plaza Corner of Nathan Street and Raynor Street, 4814, townsville, QLD, Australia

  • (07) 4848 7510

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.6

All reviews

(403)

32,285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, professional and helpful. and very welcoming and positive approach which made me feel relaxed.

August 27, 2025
Rated 2 out of 5 stars

Less welcoming

Less welcoming

August 24, 2025
mycar Tyre & Auto - Townsville logo

Reply from mycar Tyre & Auto - Townsville

Hi Sabin,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 4 out of 5 stars

I am not a mechanic

I am not a mechanic. Therefore I use and must trust people that are. A business provides more comfort than only a name.
I must assume the correct and all work has been carried out and completed, and that I have been fairly charged.
Bad word of mouth is not something that can be easily dismissed.

August 8, 2025
Rated 5 out of 5 stars

The guys were brilliant

The guys were brilliant, car didn't need much done but the service was great! Also booked me in within the week which is usually unheard-of with mechanics! Plus the Fly-buys points, BONUS!

August 2, 2025
Rated 5 out of 5 stars

Excellent

We have been to MyCar Townsville three times in the last month - two car services and a puncture repair. On all three occasions the service has been excellent (and the puncture repair was done without charge). This has been our 'go to' auto repair shop for years and they still provide the same outstanding service. Josh, the manager, is also a very capable and knowledgeable manager and very personable to boot.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Jack

Thanks Jack. My daughter was there this morning to have a damaged rim and tyre checked out and the service from your team was way more than I could ever expect. You have a super team.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with these guys.

Really impressed with these guys.. Josh was super helpful despite me not having an appointment ..
He pretty much had my car issue fixed on the spot..
Impressive considering how busy they were..
I have my car booked in today to fix some other issues .. & they’ve kept me informed on its progress before proceeding ..which I appreciate..
No nasty surprises ..
Very professional & helpful..
Highly recommend them.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

August 5, 2025
Unprompted review
Rated 4 out of 5 stars

I had a replacement fuel pump fitted…

I had a replacement fuel pump fitted which unfortunately turned out to be faulty so went with having a genuine part installed instead. I couldn't fault the customer service given by Josh. He's very upfront, honest and courteous...a great guy to deal with.

August 2, 2025
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience here. Been getting my CX3 serviced here for a few years and they are always so excellent at explaining everything to a 20 something girl with zero ideas about cars. Most recently I had a nail puncture in my tire and they were SO kind at squeezing me into their already super busy day. Could not recommend more! Thank you Josh and the rest of the team.

July 30, 2025
Unprompted review

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