My Car Solutions Reviews 142

Paul was very professional and friendly kept me up to date with everything from start to finish every thing went smoothly .Thanks again

Great customer service from Paul! Answered any questions I had and if he didn’t know the answers he would find out and get back to me right away

Fantastic company to deal with from start to finish. Paul was very professional and handled any query, no matter how minor, with speed and efficiency. Will gladly use again when changing second vehicle later in the year. Highly recommended service.

Absolutely delighted with the service I received. I was treated with respect, kindness, and professionalism throughout. Paul was outstanding—quick to respond, going above and beyond, attentive to every detail, truly a people person.

The speed of delivery and clear updates showed I was dealing with a company that genuinely puts customers first. Paul’s dedication and care made the whole process effortless.

Thank you, Paul, for your exceptional service. I highly recommend My Car Solution to anyone who wants a smooth, customer-focused experience and a company they can trust to get them moving.

First time leasing a car from Paul, he is very helpful and informative. Paul made sure I knew what was happening every step of the way and always answer the questions quickly. Car was also delivered very quickly. Would highly recommend anyone looking to lease a car.

I would recommend my car solutions, paul was very helpful and efficient from beginning to end

Fantastic service and support! Paul guided me through each process step, from explaining the car leasing process, including credit checks, finding a car, car insurance, and delivery. He was there no matter when I had a question or concern. I honestly don’t believe the entire process could be concluded in a matter of 4-6 weeks without his experience and valuable guidance.

Second time using Paul for car leasing. As before throughly professional. Always answers the phone or phones back ASAP.
Ordered 2 cars and both were delivered on the date agreed.
He is wonderful to deal with and cannot recommend him highly enough. Very personal service provided by MC.S

Paul was really commutative all the way through the process despite issues with the port authority when the car landed in the UK Paul chased and insured our car was delivered.

Being a newbie to the world of car leasing, I first contacted Paul at My Car Solutions with a myriad of questions. Paul was extremely knowledgeable and had all the time in the world for me answering all my questions in detail.

I signed up to lease a Cupra Formenta, Paul made the process very simple and easy to follow and was in contact throughout the whole process.

After the signing up process I was given a date of arrival. My car arrived this morning at 9AM (exactly as requested)

The car itself is exactly what was ordered and i'm so happy with the ongoing service that My Car Solutions have provided.

I could not recommend this company more. Excellent customer service, perfect execution and extremely friendly. Thank you to Paul and the rest of the team.

Paul provided a super service from initial ordering to delivery. He gave regular updates and the whole process went really smoothly. On delivery day the driver had traffic issues causing a delay. However, Paul chased him up throughout the day and kept us informed ensuring our car arrived as promised.

Paul from My Car Solutions was absolutely fantastic yet again. This is the 2nd car that he has help with and even though he was recovering from a big accident he could not fo enough for us.
Service at it's finest.

My Car Solutions said they would match my car lease quote and they did, so I ordered my new VW with them in May of 2024. A delivery date of 21st October 2024 was confirmed, giving a lead-in time of 5 months.

At the start of October I arranged for my old car to be picked up but I was waiting for my new car delivery arrangements on the 21st. I also needed the car registration for the insurance. By 3 days before, on 18th October, I'd heard nothing so I chased it up with MCS.

After phone calls, messages and emails I was told my car wasn't due to be built for another two months in December 2024 - plus delivery time.

No reasons, no explanations, no apologies for the delay.

At short notice I managed to cancel collection of my old car and to hang on to it for a few more weeks. Little did I know I would be repeating this.

2025 arrived.

No car. No delivery date. No reasons. No explanation. No apology.

End of January ditto.

End of February ditto.

By now I really had to hand my old car back, apologising for messing them about.

MCS had become uncontactable. Paul had a car accident and was not responding to phone calls, emails etc. and disappeared from the picture altogether. I had managed to get my VW factory build number so I conducted all further business direct with my local dealership. This was less than perfect. They were obviously not geared up for this arrangement but I had no option. I accepted a new delivery date of 1st March.

March arrived. The car was eventually available 7th March. The dealer explained they had been busy because of all their new '25 plate car sales which had priority. But their customers hadn't had to wait 10 months for their cars.

I have still had no contact from MCS, not even to confirm that I have got the car.

To recap, I gave MCS a 5 month lead-in time to ensure timely delivery. I eventually got the car 5 months late, but only because I chased up the manufacturer and dealer myself.

Always a great experience with Paul Phillipson, he goes above and beyond what is expected, such a nice guy too.

The service l received from My Car Solutions was excellent, from the very beginning of my enquiry Paul was always on hand to offer advice and answer questions. He even carried on working from his hospital bed after being injured in a RTA - he is extremely conscientious and approachable, my car was delivered to my home and right on time.Well done Paul, l won’t hesitate to recommend My Car Solutions.

I would recommend My Car Solutions to anyone who is finding it a struggle to navigate the car market, especially a woman alone , who finds these things difficult, Paul was really kind and helpful and found the best deal for me , excellent service

Paul is amazing and so helpful I wouldn’t use anyone else to order my new car from!

Excellent to deal with. Great communications. Dealt with any enquiries very quickly.

I had an amazing experience with My Car Solutions. They helped me secure a fantastic deal on my car lease and were incredibly communicative throughout the entire process. Their support made everything so much easier and they truly went above and beyond to ensure everything was smooth and stress-free. I couldn’t recommend them highly enough, an absolutely top-notch service!

Paul is competent and invested in getting the job done efficiently.
Price was competitive.
Communications were on point.
Systems worked seamlessly.
Follow up was reassuring.
Overall a straightforward service which I would be happy to recommend to anyone.