Mycookiedough Reviews 

293
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

As good as the cookies are, it’s not good customer service when the stores keep opening 30 minutes late, and the opening hours listed on Google and on the website are different. This applies to the s... See more

Rated 5 out of 5 stars

So I recently left a bad review as my cookies didn’t arrive and cs messed me about a lot..but they have made up for it by finally sorting it out, refunding my original payment and sending me some free... See more

Rated 1 out of 5 stars

Terrible service! Easter smash cloud x2 arrived in pieces. Both kids sad. No response at all from My Cookie Dough. Considering it was £50 worth for the novelty experience to make Easter still a bit sp... See more

Rated 4 out of 5 stars

I ordered 2 packs of the special edition Easter Scotch eggs. One pack arrived, which I gave as an Easter gift but the other didn't. After emailing and Facebook messaging 3 days later I received a mess... See more

Company details

  1. Restaurants & Bars

Written by the company

As a brand, our core mission is to spread happiness with our Cookie Dough, and do it in a way that is ethically good and sustainable to the world around us. While we want to change the world one step at a time we also want to change your day and put a smile on your face which we believe is something extremely special in itself. Angie, our founder and Queen of all things Dough, often says that our bottom-line is measured in how many people we can make smile, and that’s something everyone working here takes very seriously!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

293 reviews

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2.4

All reviews

(293)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

I would highly recommend MyCookieDough!
Always a simple and easy purchase with the orders always arriving in perfect condition.
Also, the cookie dough is delicious. I would especially recommend MycookieDough to those with a sweet tooth.

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Such a shame

Sadly I am disappointed with the aftercare. I sent a gift to a friend. There was no message option. I contacted my cookie dough straight away and no response.

I was going to order more gifts but won’t spend with a business that cannot be bothered to respond.

Such a shame as I wanted to also order for myself.

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Yum !

Bought the Kinder, Nutella and Oreo skillet. Got a big thumbs up from 3 children and 2 adults ! Very tasty and so easy to make. Will definitely be back for more! Thanks

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

My lockdown treat

These are gloriously decadent and oh so moreish. Thank you so much for shipping these throughout lockdown - they’ve been a much-needed treat! Back in pre-COVID times my husband and I used to split one every month, so receiving 5 at once is a bit much but we just freeze them & they keep for ages. Would be nice to have more accurate expiry dates on the toppings though (Nutella lasts more than 7 days... although admittedly not in this house!). Also please bring back the printed baking instructions, they were more convenient than the QR code. Other than that, all the packs are absolutely fabulous and we’re very grateful for the joy you bring in these dark times!

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing! Thank you!

Very good service. Bought the famous 5 pack as a treat for my children and they loved them. They taste really lovely and unique - not your average cookie dough so much nicer. I cut the dough in half before cooking as they were a bit too much on their own so they lasted twice as long. We had them with vanilla ice cream. Will purchase again for special occasions.
Lovely to have a little treat in these circumstances. Thank you My Cookie Dough.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Would buy again

Very easy to cook and super yummy! Didn't look as good as they do on insta but still 10/10 !

March 23, 2021
Unprompted review
Rated 4 out of 5 stars

No customer service. Remember to fridge (and don't buy too early)

Ordered for Mothers day. It arrived, I opened it and hid it in a cupboard. On mothers day my kids handed it to my wife all happy, and on opening it my wife said "it says it needs to kept in a fridge". sadly it all went straight in the bin, it actually smelled disgusting! I emailed customer services asking if they could put a note in with the packaging (and not actually inside the box) to tell you to fridge it.

UPDATE: After a week and a half I had a response from customer services and they kindly have offered to send a replacement. Therefore I am changing my review and upgrading the star rating.

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

This BIY box was given as a gift

This BIY box was given as a gift. The delivery experience was great. And the person on the receiving end enjoyed baking and eating the cookies. She couldn't go to your shop because of covid restrictions. So, home delivery option wad great. Thank you for bringing smile to my friend's face.

March 21, 2021
Unprompted review
Rated 1 out of 5 stars

I placed an order with them on Friday

I placed an order with them on Friday, still have received nothing 6 days later. I have sent so many emails without getting a reply will never be ordering from them again. So disappointed as it was a present.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Cookie Dough Heaven

Bought these for a friend for her birthday, and she is definitely going to be buying more, is totally sold and in love with MyCookieDough!!! I’ve tried one off their stalls before and can confirm you’ll be in cookie dough heaven!

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous!

Gorgeous!! Absolutely love these BIY packs, they are so nice. Delivered within the time stated. Easy to bake and my daughter loved adding her toppings. Great stay at home treat!

March 18, 2021
Unprompted review
Rated 4 out of 5 stars

Nice to have vegan options

I appreciated the vegan options and ordered the BIY cookie kit. One of the cookies was considerably smaller than the other 4, but this didn't seem to cause much of a problem in the oven.
The caramel sauce was crystallised so I could only use half, but the other toppings were nice.
It was nice for a change, since I couldn't go out anywhere!
I'd recommend cooking them for longer than suggested in a fan oven. As I progressed through the pack, my results got better!

March 14, 2021
Unprompted review
Rated 2 out of 5 stars

Took over 7 days to be dispatched…

Took over 7 days to be dispatched despite advertising as 3-5 days. Email support took just as long to reply. Wouldn’t have ordered if they’d been honest about their expected delivery times. It’s not even the delivery time - but 7 days to dispatch should be advertised rather than 3-5. Cookie dough was nice when it eventually arrived, but will be ordering from competitors in the future due to the delivery issues and lack of support.

Edit: Downgraded to two stars after reading other reviews and seeing absolutely no response regarding the same issues being raised.

March 8, 2021
Rated 5 out of 5 stars

Easy to make

Easy to cook, tasted better than anything else ever and we've already reordered.

I can see this becoming a regular treat...

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

terrible customer service and…

terrible customer service and expectations set by company. They took the order with a lead time of 3-5 working days. After 2 weeks and several emails there was no response until finally after i asked for my money back I received an email with a weak apology and claiming shipment. Since then the product still hasn't arrived but they were able to process a full refund. would never order from them again.

March 2, 2021

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