As good as the cookies are, it’s not good customer service when the stores keep opening 30 minutes late, and the opening hours listed on Google and on the website are different. This applies to the s... See more
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So I recently left a bad review as my cookies didn’t arrive and cs messed me about a lot..but they have made up for it by finally sorting it out, refunding my original payment and sending me some free... See more
Terrible service! Easter smash cloud x2 arrived in pieces. Both kids sad. No response at all from My Cookie Dough. Considering it was £50 worth for the novelty experience to make Easter still a bit sp... See more
I ordered 2 packs of the special edition Easter Scotch eggs. One pack arrived, which I gave as an Easter gift but the other didn't. After emailing and Facebook messaging 3 days later I received a mess... See more
Company details
Written by the company
As a brand, our core mission is to spread happiness with our Cookie Dough, and do it in a way that is ethically good and sustainable to the world around us. While we want to change the world one step at a time we also want to change your day and put a smile on your face which we believe is something extremely special in itself. Angie, our founder and Queen of all things Dough, often says that our bottom-line is measured in how many people we can make smile, and that’s something everyone working here takes very seriously!
Contact info
United Kingdom
- mycookiedough.com
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Hasn’t replied to negative reviews
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Dissatisfied with the service I’ve…
Dissatisfied with the service I’ve received. I purchased this for an Easter gift and when the box arrived it was completely battered. I have attempted to make contact with 2 lots of emails and social media and have been completely ignored. Unfortunately we will not be ordering again due to this
Very disappointed
I ordered in good faith paid £40 and my items have never arrived. I’ve contacted customer services twice with no reply and messaged them on social media with no reply. When you try to follow the tracking DPD say they know about my parcel but have never received it hence I’ve never received it. I would like a refund. Do not use these people it appears to be a scam.
Amazing
Amazing, so easy to use and was able to make it taste exactly the shop does with all the great extras added in
My parcel got delivered to the wrong…
My parcel got delivered to the wrong address and it was a birthday gift for a friend who is it university. When it got resent not only was it after my friends birthday but she had also come home for her Easter holidays so when she returns the present will be out of date.
Ordered a box of My Cookie Dough to…share with my wife over Easter
Ordered a box of My Cookie Dough to enjoy over Easter. We have frozen 3 of the cookie dough and have eaten the other 2. The milk chocolate chip was absolutely delicious and it is so fun using all the toppings you are also sent. Less than 10 minutes in the oven and they are ready.....awesome.
I've had problems with the last two…
I've had problems with the last two orders I've placed. Hair within a ready baked product (photos were provided to them) and then only shipping half an order. Looking on Facebook this seems to be a very common issue!
Yummy
Yummy, great fun, the kids loved them but the only thing I feel that let's it down is the your only given 4 topper (2 chocolate 2 biscuits ) when there is 5 cookies.
Really tasty and fantastic idea but…
Really tasty and fantastic idea but massively overpriced for what is in essence some cookie dough, 4 Cadbury’s creme eggs and some biscotti.
£20 is eye watering.
We loved the chocolate scotch egg!
We bought the chocolate scotch egg BIY pack and loved it! It arrived quickly and was really well packaged with everything we needed included in the box. The cookie dough tasted delicious and the instructions on the website were easy to follow so we really enjoyed our scotch eggs! We’ll be ordering again!
Great product
Great product, packaged well. Ordered 2 chocoholics cookie dough, but only received 1. Sorted out quickly & received the missing one the next day. Thankyou 👍🏼
Not good value for money
Not good value for money. Dispatch times are slow.
Taste is ok but no better than Pizza Hut. Toppings and sauce tubs are very small.
Ordered the Easter Pack (x4 mini eggs…
Ordered the Easter Pack (x4 mini eggs topped cookies and x4 creme egg filled cookies) for my mums 60th birthday -they looked and tasted amazing ! Great quality, packaged well and love the option to either bake your own or have them delivered already made ! 👌10/10 ⭐️
I ordered 2 packs of the special…
I ordered 2 packs of the special edition Easter Scotch eggs. One pack arrived, which I gave as an Easter gift but the other didn't. After emailing and Facebook messaging 3 days later I received a message stated that another pack had been dispatched. I noted from the Facebook page that a couple of other people had the same experience. Luckily my family didn't mind waiting for a week for theirs. A voucher code for a future order would have been appreciated due to the error as this isn't a cheap product! That said super product which my family enjoyed.
Awesome
I placed my first order with Mycookiedough and chose the Easter Scotch Egg BIY Pack (Special Edition) - well I wasn't disappointed with any of it. The box arrived, the products were all neatly packed and chilled on arrival and a leaflet with a QR code on for instructions on how to build and bake. The product itself was just divine, we had ours (only one each mind you - two would have been too indulgent) with double salted caramel magnum ice-cream which finished it off nicely.
I would order these again if they weren't a special edition, but it has made me look at the website again for other products to try. If you decide to order you won't be disappointed.
AMAZING
AMAZING! Ordering was easy, update email and quick delivery. Easy to follow instructions and tastes incredible! Ordered this for my hubby’s birthday and will definitely be ordering again!
Delivery was a few days
Delivery was a few days, can see this becoming a regular order
Not what was expected.
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