Mycookiedough Reviews 

As I have not received my cookie dough or had any response to my emails to customer service to chase this yet have been receiving emails to ask me to review, here it is as requested. These doughs are not cheap and currently I have paid for thin air and no customer service or apparent willing to rectify the situation. Very poor service.

Personally I felt it was overpriced and lacked instructions.

The best cookie dough ever, I have ordered many a times and never had a reason to fault. Cookie dough is well packaged and delivered on time and just always tastes amazing😘

Easter cookies were great, would like to see more cookies from them.

DO NOT ORDER FROM THIS COMPANY. Absolutely awful. My husband ordered cookies for Easter bank holiday - they arrived three weeks later. During this time we contacted them on all the means we could. Eventually we went through our bank to try get a refund. Company obviously got notified and as if by magic two days later our order arrived so they could block the refund. An awful experience and unfortunately by seeing all the comments now a company that just does not care about their customers at all.

Product was damaged when it arrived, have tried 3 times to email within the last 2 weeks to talk to somebody but no response.
Ice bag had popped, chocolate all broken, packaging damp and skillet marked. Really annoying as was meant to be given as a present for somebody but couldn't give it to them looking like it did.

This place turned out to be our guilty pleasure during lockdown. We have ordered pretty much every one of the BIY packs and love them all! Super easy to make at home and are a real treat. The stackos are also really good (we got sent a free sample as we'd ordered so much cookie dough over the past year - that was a wake up call for us to cut back!) but the BIY packs are the favourite. We have had 1 or 2 problems with incorrect items being sent in the past but customer service always quick to respond and have usually sent us replacements.

Nice dough but no customer service - cannot get hold of anyone.

Been waiting for the shops to reopen so in the meantime I ordered the famous 5 BIY. AMAZING!

They sent the wrong order. I emailed customer services twice with no response. Very disappointed.

I ordered a skillet pack for my nieces birthday. Thank goodness it arrived a couple of days before, as the Oreos and Kinder chocolate were all smashed. The cookie dough was squashed and looked as though it hadn’t been wrapped very neatly in the first place. An email to Customer Service on 1st April has gone unanswered. A message via social media was replied to and I was told I’d receive an email response. Still nothing. Very disappointed. Occasionally things happen but their lack of customer service has turned what could have been a relatively easily resolved complaint into a very frustrating matter all round.

Bought as a present for my son who was away at university for Easter.
Unfortunately the smash cloud was already 'smashed' by the time it was delivered. So it ruined his Easter present.
Very disappointing and such a shame as it is a brilliant idea and for the amount of money paid for this item you would expect better quality
My cookie dough need to review the packaging as other reviews for this item are the same as mine.

I ordered a particular pack of cookie dough (the special edition), and was sent the wrong one (chocaholics) which contained things we didn’t really like. It arrived on 26th March and I immediately emailed customer services and got no response, so I contacted their social media team and got no response, and then received an email asking me to review my order! I then emailed again to give them one final chance - this was on 7th April - and today is now the 13th and I have still received no response. I am really disappointed- not only did I receive (and pay for!) something I didn’t want, but no one seems to want to help me either. Wouldn’t recommend to anyone.

Very tasty, fresh cookies. Delivered on time. No issues. Would definitely buy again.

Super disappointed. I purchased the smash cloud and had it sent to my boyfriend in England because we couldn’t be together this year for Easter. It was delivered to him, as he was not home it was left in his garage bin... by the delivery driver! This was confirmed to us because on our delivery app it started it was left in a,”safe place” and attached was a picture of the parcel in our garbage. I reached out to mycookiedough and did not receive any response. I spent £25 on something that was literally put in the garbage by the delivery driver.

Terrible service! Easter smash cloud x2 arrived in pieces. Both kids sad. No response at all from My Cookie Dough. Considering it was £50 worth for the novelty experience to make Easter still a bit special during lockdown, it was incredibly disappointing. Won’t be spending money here again!

** update **

Have since received a reply from their insta team, who have apologised and explained the delay. I have also received a full refund.. which I appreciate.

Had the cloud not been smashed, I’m sure it would have been a beautiful product and my daughter would have been chuffed to bits. I would consider ordering from them again, but would probably choose a different product.. they all look delicious **

Loved them! Tasted delicious and were fun to create with the family

Omg one word AMAZING!! the whole family loved them, the one contains the creme egg blew my other half’s mind!!!!😋