Mycookiedough Reviews 

The most amazing cookies I’ve ever had! Good delivery and easy to order will be purchasing more!!

I didn’t even receive my order I emailed and have not got a reply ! I will be contacting my bank and PayPal

Placed an order (over £70) had delivery of one item with no instructions or delivery note. I emailed to ask where the rest was. Had an apologetic email and a promise it would be looked into whilst ‘free products’ would be sent immediately. They weren’t free, they were what I’d ordered, I’d paid for them!! I messaged back requesting it be sent to an alternative address, no response. Received the outstanding items with no instructions, so emailed again to ask for instructions and to find out what had happened to my original delivery, no response. Then had three automated emails asking for feedback, I emailed again to give the opportunity to respond before feeding back, no response - so here it is! According to my first email from them it’s all about the customer experience, hhmmmhhh, not convinced about that!!

Very good and tasty. Definitely recommend !!!! Great and friendly service

Bad communication. Got sent the a BIY kit rather than the cookies I ordered

Ordered two separate items. The cookies arrived and tasted fret but ordered a BIY item and never arrived. Sent 3 emails and not had any response.

Great product , you wont be disappointed!

Delicious! Fresh, tasty and wholly indulgent, definitely a treat. Delivery was prompt too. Certainly will order again!

Excellent bake at home kit for father's Day. Everyone loved the cookies and could make them exactly how they wanted. Arrived very quickly and communication was great from the team at My Cookie Dough. Highly recommended!!

After receiving an email apology for the incorrect damaged order I received which took over 2 weeks from Rhys , he offered to either refund or resend the correct order ,( missing would be the ones they no longer make) I replied immediately giving the company a 2nd chance rather than a full refund ! And guess what I am still waiting for a reply or delivery ! Absolutely appalling customer service !!

After finally getting a reply about half my order missing, I was promised they were sending out a replacement in the next 1/2 days. A week later still nothing. So they’ve now had my money for over 3 weeks for goods not received. Seriously, I would avoid this company. They’re product may taste nice but that’s assuming you actually get it, and when you don’t, their customer service is appalling. I’m now having to go through my bank to try and get a refund.

ok it is all amazing the cookie dough
however this time I did not get what I ordered, and I queried on the day of receipt however nearly 2 weeks later I have had no response on my query. so sorry that is bad customer service

Really quickly in ordering and delivery.

Had the stackos and was sooooo good! We used a discount code and it brought it down to £20 + Delivery but you get 8 massive pieces so will definitely be ordering again in the future.

Highly recommend!

I have ordered before the chocoholic packs first time I ordered the stackos and feast great packs but they did come broken but I was nt even offered a little refund despite me buying it for a gift but we all loved it I hope eventually to eat with soffee ice cream in their store as I don’t live near one but on the whole happy

I debated ordering from here at Christmas but due to the amount of reviews saying they never received their order I decided not to. However, my partner is a huge fan and I knew he would love it so took the plunge.

Order arrived next day as promised! Bought one of the BIY packs, only slight issue was one of the biscuit crumb pots had cracked and broken so the Oreo crumbs were all over the packaging but every thing else was fine. looking forward to baking them, will definitely order again

The flavour options were great and loved all the types of treats

I ordered 4 items. 2 were slightly broken when delivered. 1 was quite smashed. Emailed My Cookie Dough twice with photos but they did not respond. Poor customer service

So I ordered stackos, and they were SO divineeee 🤤🤤 my personal fave was the slu**y brownie OMGG😍😍😩 but they were all such a treat! Definatelt recommend! Even my brother enjoyed them🥰🥰

I am a regular customer of my cookie dough. I would always say that the delivery is really poor, on the website it says 1-3 days but this is more like 10 days. Previously the delivery was really good in the first lock down. The cookies are superb but the delivery needs to be better or customers will go with competitors such as blondies kitchen who have amazing delivery service. Also there is another brand called Arrival who I think you have partnered up with, I personally think my cookie dough is better and this is a bit of a let down X