Family Outings North East Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and clean coaches, noting that trips are always well organised and entirely stress-free from start to finish. Travelers also deeply appreciate the helpful hosts and knowledgeable drivers who consistently go above and beyond to ensure everyone truly enjoys their journey. Some reviewers were not happy with communication issues and felt ignored when trying to resolve problems regarding bookings with customer support. A few individuals also mentioned minor concerns regarding specific scheduling details, such as slightly late departures from hotels or inconvenient regional pickup locations.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members and drivers are consistently... See more

Service

Reviewers highlight positive aspects of service, praising the clean, comfortable coaches and the friendly,... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting wonderful experiences and fantastic... See more

Location

Customers consistently note positive experiences with location, highlighting the fantastic variety of... See more

Customer service

Users describe positive interactions with customer service, noting that staff are always willing to assist... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just returned from a 3 day break to Paultons Park Peppa Pig world. 2 adults and 2 children with additional needs. Excellent from boarding the coach to returning home. Excellent communication throu... See more

Rated 5 out of 5 stars

Every member of our household has used family outings at some point this year and will all definitely use again. Clean coaches. Friendly helpful staff. Great itinerary and excellent time keeping. Gr... See more

Company replied

Rated 5 out of 5 stars

Used Family Outings North East for a recent concert trip with my 3 younger daughters. The staff were very friendly onboard, made sure we had everything we needed and kept us updated with arrival times... See more

Rated 5 out of 5 stars

A group of 9 of us went to Walibi Holland with Family Outings North East over Easter, and it was fantastic from start to finish! From the moment we set off, everything was so well organised and stress... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Travel Aggregator

Written by the company

Family friendly coach trips to popular attractions such as Flamingo Land, Chester Zoo, Drayton Manor, Gullivers World and many many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(581)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manchester Christmas markets

We had a great day out at Manchester Christmas markets. Staff were very friendly and helpful. Our lovely host was up and down the bus constantly, making drinks and the hot chocolate with marshmallows was lovely. Timings of pick ups were spot on too. We would definitely use them again.

November 10, 2024
Rated 5 out of 5 stars

Best coach company

I travelled alone with 3 children to Disney land Paris 26-29th jan 2025, their ages ranging from 3 to 16. It was probably the easiest journey I’ve taken my children on. There was no stress at all, we were well looked after during the journey, drinks on board, kept up to date with travel times etc Terry checked us in at the hotel so it was a case of just making our way to the room on arrival, again so there was no stress waiting in queues . Every thing was explained in detail around pick up and drop off points which is perfect if your a nervous passenger like me. The coach and ferry were immaculate so travelling was comfortable. It’s our 3rd trip with this company and we plan to do another 2 by the end of the year.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Day trip to York

Day trip to York. Coach was early and left on time. Host and driver both friendly and informative. Good pick up and drop off times. Will def use again.

December 15, 2024
Rated 5 out of 5 stars

Family of 5 London And Winter Wonderland Coach Trip

Myself and my partner and our 3 daughters aged 14, 13, 10 have just been on our first coach trip with family outings north east to London winter wonderland this weekend.
We absolutely loved it, even the typical uk weather wind and rain didn’t spoil it.
I was abit worried about been on a coach for a long duration but the time just flew by as the coach was so comfy and the service was amazing with hot and cold drinks been served and even delicious brownies, also a few movies been shown made the journey pass by so fast it was so relaxing and stress free.
The Host and Driver were both above and beyond helpful answering any questions and keeping everyone updated with journey times etc.
We will definitely book another trip again, it’s so much easier to just get on the coach and relax without worrying about getting lost or parking and just getting picked up and dropped off and just enjoying your time doing the fun things without the hassle of travel.
Thanks for an Amazing Weekend in London 🙌👍😃

December 7, 2024
Rated 5 out of 5 stars

Edinburgh

Just got back from two day coach trip to Edinburgh. Excellent service from start to finish. Thank you to our driver CHRIS and host LEANNE. Both were friendly and so helpful. This is our second time with this company and they pick up in HARTLEPOOL which is a big bonus. See you soon.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

My 2nd trip with these guys now

My 2nd trip with these guys now, a day in Blackpool, fantastic service yet again, straight there and no stopping every 30 minutes like other companies, I wouldn't travel with any other company now, highly recommend

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Travelled to quite a few places with…

Travelled to quite a few places with Family Outings and they are excellent, staff are always so friendly and helpful, destinations are fantastic, plenty of time to explore on each trip, just booked again for Edinburgh and Glasgow in December, cannot wait! The prices are so good, hard to beat - it would cost more to drive ourselves. So lovely being able to sit back and relax whilst enjoying the journey. Thank you! Definitely recommend

July 15, 2024

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