Family Outings North East Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and clean coaches, noting that trips are always well organised and entirely stress-free from start to finish. Travelers also deeply appreciate the helpful hosts and knowledgeable drivers who consistently go above and beyond to ensure everyone truly enjoys their journey. Some reviewers were not happy with communication issues and felt ignored when trying to resolve problems regarding bookings with customer support. A few individuals also mentioned minor concerns regarding specific scheduling details, such as slightly late departures from hotels or inconvenient regional pickup locations.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members and drivers are consistently... See more

Service

Reviewers highlight positive aspects of service, praising the clean, comfortable coaches and the friendly,... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting wonderful experiences and fantastic... See more

Location

Customers consistently note positive experiences with location, highlighting the fantastic variety of... See more

Customer service

Users describe positive interactions with customer service, noting that staff are always willing to assist... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just returned from a 3 day break to Paultons Park Peppa Pig world. 2 adults and 2 children with additional needs. Excellent from boarding the coach to returning home. Excellent communication throu... See more

Rated 5 out of 5 stars

Every member of our household has used family outings at some point this year and will all definitely use again. Clean coaches. Friendly helpful staff. Great itinerary and excellent time keeping. Gr... See more

Company replied

Rated 5 out of 5 stars

Used Family Outings North East for a recent concert trip with my 3 younger daughters. The staff were very friendly onboard, made sure we had everything we needed and kept us updated with arrival times... See more

Rated 5 out of 5 stars

A group of 9 of us went to Walibi Holland with Family Outings North East over Easter, and it was fantastic from start to finish! From the moment we set off, everything was so well organised and stress... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Travel Aggregator

Written by the company

Family friendly coach trips to popular attractions such as Flamingo Land, Chester Zoo, Drayton Manor, Gullivers World and many many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(581)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the best coach trip

This was the best coach trip I’ve been on the coach was lovely & clean the staff were amazing & very friendly & we got full days Alton towers. We arrived when it opened & left when it closed we were a party of 5 & we didn’t have a stranger sat next to us. I’ve recently been on another trip to the same park with a different coach company which cost me more money & we only for 4hrs each day at the park. I will recommend family outings to anybody. I will be using them again in the future. The only thing that would make it better would be more pick up points .

May 26, 2024
Rated 5 out of 5 stars

Fantastic London & Harry Potter Studios trip

Just on my way home from London & Harry Potter studios trip, absolutely fantastic trip from start to finish the host Leanne was great with activities for kids, quizzes, films & drinks service. The driver Jason was fab with his knowledge of London & gave us a sightseeing tour while driving back to the hotel!
The hotel was great very clean & perfect transport links into London if you wanted to stay in London longer, we had from 1pm till 8pm of free time to explore London which was great.
Harry Potter Studios was amazing & again Jason’s knowledge of the area was amazing & helped with hints & tips for while in the attraction, Leanne even got a birthday badge for my daughter so she got a special treat when in the studios.
I have used other coach companies in the past for lots of trips from Disneyland Paris, London, Scotland & this has been by far the best coach company / trip we have ever used.
I would 100% recommend family & friends & we are already planning our next trip with you.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellently run.

Excellent outings,have been on 4 different ones recently and they have all been run in a very professional way.Very
helpful and accommodating staff.Will definitely be using this company again.

August 24, 2024
Rated 5 out of 5 stars

Just returned from trip to Blackpool.

Just returned from trip to Blackpool.
Beautiful hotel great location.
Excellent coach company easy booking and straightforward transaction great communication.
Hostess on bus was brilliant gave all information needed and recommended good places to eat and visit.
Credit to the company she ensured everyone was looked after throughout the journey there and back.
Would definitely recommend Family Outings to anyone wanting to book a trip.
Well done Family Outings fantastic trip once again.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, service overall, definitely need to bring the pick up point back to Newcastle. As had to travel abit. To get to pick up point

May 16, 2024
Rated 5 out of 5 stars

Alton towers 2 day trip

We have now travelled with Family Outings twice now and can never fault them. First trip was to Flamingoland in October 2023 which was great! and we have just come back from an Alton Towers two day trip. Comfortable journey, driver was great and friendly and our hostess Lyndsey was lovely. Very warming, welcoming and catered for everybody brilliantly. I travelled with young children and they cater for them very well. Free colouring packs and Disney films shown throughout the journey on every trip which is brilliant! Thankyou again for another great trip, will be travelling with you again soon

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant day trip to Windermere and…

Brilliant day trip to Windermere and Ambleside. The whole trip was brilliant from start to finish. Picked up exactly on time and arrived at time stated. Plenty of time in each destination. Full instructions given on meeting points etc. Lyndsey the host was lovely and James the driver did a fab job. Thank you. Will def use them again

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Friendly staff and great prices, family outings has given me the opportunity to take my children to many places I wouldn't of been able to get to with me not driving and with the option to pay a deposit and rest beforehand and a chance to save is fantastic especially with the way things are at the minute for many people and families 😀

April 30, 2024
Rated 5 out of 5 stars

Definitely a 5 star from me

Definitely a 5 star from me . Amazing staff amazing comfortable travelling.. everything was perfect! highly recommend! He had a 2 day stay in Blackpool we have booked to go again soon!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

York Maze

Had a fantastic day at York Maze today. Timings were spot on, arrived early and stayed until closing time. Friendly staff, service of hot and cold drinks on the bus and colouring and movies for the kids.
Would highly recommend for days out and other experiences.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

We have done a couple of trips with Family Outings now and honestly, can’t fault anything. From start to finish their trips are brilliant, very friendly staff, lovely service, drinks on board(hot/cold) very well priced, colouring packs for kids, movies and toilet is available to use whenever needed unlike other coach companies I’ve used previously. Got to our destination before the theme park had even opened, left 15 minutes after closing which gave everyone plenty of time to get back to the coach etc, brilliant company.
Would recommend Family Outings to anyone!

July 27, 2024
Rated 5 out of 5 stars

1 night 2days at LEGOLAND.

We done 1night and 2days at Lego land. It was absolutely amazing. Leanne looked after us amazing on the bus and had lots on information on the park especially the Lego land app that was really helpful and place to eat around the hotel where we stayed. Bus was lovely and clean cold and hot drinks served, and USB points to charge iPads/phones/tablets.

May 26, 2024

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