Mygymequipment Reviews 

81
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the gym equipment, often describing items as being in superb, almost new condition. People frequently highlight the excellent customer service and communication, noting the team's helpfulness and proactive approach throughout their purchase. Reviewers also commend the prompt and efficient delivery service, with products arriving well-packaged and on time. Many customers appreciate the great value for money offered, making expensive gym equipment more accessible. The overall experience, from initial queries to post-purchase support, is consistently described as outstanding and stress-free.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the condition... See more

Service

Customers consistently note positive experiences with service, describing it as flawless, prompt, responsive,... See more

Quality

People report positive experiences with quality, consistently praising the excellent condition of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent quality, price, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally tried to buy a Watt bike on eBay but was outbid. Came across my gym equipment site and paid less than the winning eBay bid and it came with delivery. Arrived well wrapped. Condition was s... See more

Rated 5 out of 5 stars

Great products and great value for money. Excellent, personal service from Aston who was a pleasure to deal with. I had a few questions that were answered almost immediately and then arranging colle... See more

Rated 5 out of 5 stars

Purchased a WATTBIKE ICON from My Gym Equipment and couldn’t be happier with it. The bike arrived promptly, as described, and works perfectly. I’m so pleased with it. Service from MGE &... See more

Rated 5 out of 5 stars

Just received my wattbine from Aston.. can't fault the customer service I had off him..I'll admit I was slightly nervous with the purchase as it was a expensive one lol..but was put at ease with his c... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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No recent history of asking for reviews

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4.8

All reviews

(81)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peloton Bike+

Peloton Bike+. To start with the bike looks like new. Communication was excellent and Aston reassured me, by answering all my tiresome questions, that parting with a reasonable amount of money on something I hadn’t seen was a safe bet and he was correct. Love the bike, love the service and would have no hesitation in making another purchase from Aston and also recommending him to anyone.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent purchase and great communication

I bought a wattbike atom from my gym equipment. Excellent communication from Aston. Absolutely love the bike. I thought the bike had a slight issue after a few times using it. Aston was even going to come and sort it out for me. All that was needed was to collaborate the bike in the end, but the offer to come and sort it was very grateful. Would definitely buy other equipment from Aston in future. A ski erg is on my list.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product
Arrived quicker than expected
Call Sat am to let me know and delivered same day .
Highly recommended
Good price and good quality product

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

MyGymEquipment are excellent

MyGymEquipment answered all my questions before the purchase and supplied and delivered the Peleton running machine I wanted. It was pristine and worked perfectly. I have had it for a couple of weeks and used it many times. It is excellent. I am really happy with the service.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Communication was excellent, price was very competitive, and delivery was fast. Aston even sent a video of the Wattbike Atom X fully working and carefully packaged, which was a nice touch and very reassuring. Highly recommended.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my experience with…

Very pleased with my experience with Aston and my Wattbike. To be honest I was sceptical, so wanted to see the bike and do the purchase face to face. It was all genuine. Aston helped me change the pedals and get set up. A 250 mile round trip worthwhile. As I now have a bike that is almost perfect. Thank you.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, communication was excellent from start to end, super quick delivery (2days), helpful links provided for easy set up.
The bike is even better than described, thank you!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality Peloton

We bought a Peloton recently, I was very impressed by the quality of the Peloton, the quick responses and video of the bike via WhatsApp ahead of receiving it and the quick delivery. I would recommend buying from here

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

No issues

No issues, more than happy to recommend these guys. Picked up a Wattbike Atom X in perfect order. Delivered super quick!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Better than ebay

Originally tried to buy a Watt bike on eBay but was outbid. Came across my gym equipment site and paid less than the winning eBay bid and it came with delivery.
Arrived well wrapped. Condition was superb with very low usage (26 hours) so practically new. Communication on order, delivery very good.
So great price, great condition, great customer service. What's not to like.

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Misleading Rowing machine, Warning!!

Purchased a rowing machine from Aston 4 weeks ago. Communication was very good but that’s about all. The machine I chose was a rowerg as having done my research I realised this was only released in 2021 so I expected it to be in decent condition. The machine I was sent was a model D (possibly produced as far back as the 90’s) and had 12 million meters and 16000 workout towed on it average (with around 15 workouts a day being rowed on it). It also had quite a bit of cosmetic damage. After contacting Aston about this I got told it’s industry standard to put pictures of a stock model (of a different model of machine) on the website and sell a different model to the customer, which is lies and he didn’t even comment on the fact it was almost certainly a commercial gym product when his website says explicitly that it’s not.
I’ve never left a review or complaint in my life but this is just a warning to make sure you know what you’re buying. Even though I got a video pre shipment, it very cleverly did not show the model under the seat or the summary of distance rowed. Im not sure if this was intentional or an accident but given his attitude to a return I’m inclined to think the former.
Finally I chose to arrange the postage of the machine which was perfect with parcelforce @£35 and not £100.
I’m sad to have had to write this review as everyone else seems to have had a good experience and I hope all future customers continue to.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Aston was brilliant. Absolutely nothing negative. A very proactive company to deal with. I would highly recommend My Gym Equipment to anybody looking for a quality exercise bike, treadmill, etc. Thank you.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

When I bought the machine through their website, my gym equipment were great at communicating and sent videos of the machine in working order as well as when it was ready to be shipped, which was all done very quickly.
Thankyou!

October 30, 2025
Unprompted review

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