Everything has been amazing from start to finish! I love to give small businesses a go and I'm very glad I did. I'd highly recommend this company.
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Wish I could give zero. The bulk of the reviews are correct. You pay your money and don't receive goods. Can't contact them. Only email, no phone. We only paid less than £20 but there's no chance o... See more
If I could give a No Star review I would. My Order No 7782 (Ordered 31st October 2024) still hasn't arrived or even been dispatched despite the 2 - 4 day delivery time specified. Despite emailing... See more
Would give zero if I could. Placed an order and was told delivery would be 48 hours Royal Mail. Item did not arrive, tracking information useless. Contacted company and they replied asking to get back... See more
Company details
Written by the company
Looking for a novelty gift or personalised gift check out our gift ideas today. If your looking for Birthday gifts, Anniversary gifts, Wedding gifts or a gift for any occasion you will find it here. Next day delivery is available on majority of our products. 1000s of products available. Buy a special gift, today.
Contact info
Unit 25 Kingwood, HU7 3AB, Kingston Upon Hull , United Kingdom
- sales@myhappymoments.co.uk
- myhappymoments.co.uk
2.4
Poor
138 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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DO NOT ORDER FROM THIS COMPANY
Didn't receive order. Wish I checked reviews here first. Getting no response from them.
July 21, 2025
Unprompted review
Fraudulent company
Fraudulent company. They take your money, don’t dispatch the goods or respond to any correspondence
July 7, 2025
Unprompted review
False advertising of "Engraved" products
They're selling "Engraved" products that are just printed (I have screenshots to prove it, before they changed product names). The end result appears to be a much lower quality product than what you would expect (not LOW quality, just LOWER quality). They will not accept (or are too stupid to realise) that they shouldn't be selling them as "engraved" and will not refund. Reported to trading standards and shopify.
July 11, 2025
Unprompted review
Reply from My Happy Moments
We never said these were engraved at all, it says personalised in the description, you took it upon yourself to assume that it’s engraved. The finished product is far from low quality and from the photo you sent us it looks great. You wouldn’t except what we told you after we responded to your emails several times and demanded a refund or another product to be sent out. If there was a mistake on our part we would have done this straight away but there wasn’t. We have flagged this review as false and untrue.
Good luck getting a response
Placed my order on 2nd July - Order #8821. It was a personalised so emailed them and no response. Emailed again - no response. Emailed again - no response. Asked for a full refund - no response.Happy to take your money but nothing in return. DO NOT USE THIS WEBSITE!
July 2, 2025
Unprompted review
Good quick order.
June 24, 2025
Avoid at all costs
I bought an item from them on 21 May 2025 and they took payment straight away but immediately when I clicked on the confirmation it said the order was cancelled. I've contacted them via FB Messenger which seems the only way I get a rare reply, and the last timeframe they told me to expect a refund was on 11 June and said it could be up to 5 days. It's now 28 June 2025 and still no refund. Avoid buying from them at all costs.
May 21, 2025
Unprompted review
No delivery
Ordered item, received confirmation email and can see order online as confirmed. However 3 weeks later item has still not been delivered, delivery said 2-4 days.
Tried to contact the company via online form but no response!
June 9, 2025
Unprompted review
Very happy with paperweight ordered was…
Very happy with paperweight ordered was much nicer than I was expecting, fast turnaround, thank you
June 19, 2025
Unprompted review
My unhappy moments
A few weeks ago I ordered a small ornament from 'my happy moments' and since then I have received nothing - no ornament, no information (e.g. that the item is out of stock) and in spite of many messages, no refund. Not really a good way to run a business, I'll certainly never order from here again
March 24, 2025
Unprompted review
If I could give 0 I would
If I could give 0 I would. Ordered item and they took the payment..........then nothing. No item, no response to any of my emails. This site is a con. DO NOT USE IT.
April 22, 2025
Unprompted review
No issues with order whatsoever
80th BIRTHDAY CYSTOCRAFT BUTTERFLY
I ordered at the last minute as a little extra for my mum's 80th Birthday, then I read the reviews here and feared the worst !
Ordered on Friday, dispatched Tuesday and delivered on the Thursday, absolutely no issues and my mum loved it.
May 16, 2025
Unprompted review
NEVER RECIEVED ORDER
Ordered 4 candle holders 7th may. Never recieved item!!
I contacted them 4 times on their website- no response SHOCK!
I called my bank to refund the amount.
Don't bother ordering from this shop!
Disgusting none existent customer service.
Absolute waste of my time.
What a joke.
May 7, 2025
Unprompted review
Really pleasantly surprised
Really pleasantly surprised. Ordered an engraved watch, the watch was beautiful, the engraving was perfect and the recipient was made up. So reasonably priced and quick delivery. Will look here first for any personalised gifts
May 7, 2025
Don’t expect to receive what you order!
Ordered (#8471) some toy planes on April 12th. Supposed to be 2-4 days delivery. Still not arrived. I’ve had email contact but not heard anything since they asked me to confirm my address - 3 days ago! Not good.
April 24, 2025
Unprompted review
Ordered in March and still haven't…
Ordered in March and still haven't received and no one is getting to me!
I have emailed 8 times, contacted on instagram, and used the online contact form twice and NO reply and 1 month 1 day ago I ordered the item which would apparently arrive in 2-4 days! I am beyond fuming and would rate zero if i could.
March 25, 2025
Unprompted review
Ordered on the 10th March and haven't…
Ordered on the 10th March and haven't heard a thing since!!
March 10, 2025
Unprompted review
Order not arrived and not answering emails!
Placed an order a week ago, money taken,still not arrived, no despatched email. Have emailed twice and no response!
March 12, 2025
Unprompted review
Order was never delivered
Order was never delivered. No response from my emails. No refund received. Phone disconnects after a few rings.
Not impressed.
February 20, 2025
Unprompted review
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