Wish I could give zero. The bulk of the reviews are correct. You pay your money and don't receive goods. Can't contact them. Only email, no phone. We only paid less than £20 but there's no chance o... See more
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If I could give a No Star review I would. My Order No 7782 (Ordered 31st October 2024) still hasn't arrived or even been dispatched despite the 2 - 4 day delivery time specified. Despite emailing... See more
80th BIRTHDAY CYSTOCRAFT BUTTERFLY I ordered at the last minute as a little extra for my mum's 80th Birthday, then I read the reviews here and feared the worst ! Ordered on Friday, dispatched Tues... See more
Ordered 4 candle holders 7th may. Never recieved item!! I contacted them 4 times on their website- no response SHOCK! I called my bank to refund the amount. Don't bother ordering from this sho... See more
Company details
Written by the company
Looking for a novelty gift or personalised gift check out our gift ideas today. If your looking for Birthday gifts, Anniversary gifts, Wedding gifts or a gift for any occasion you will find it here. Next day delivery is available on majority of our products. 1000s of products available. Buy a special gift, today.
Contact info
Unit 25 Kingwood, HU7 3AB, Kingston Upon Hull , United Kingdom
- sales@myhappymoments.co.uk
- myhappymoments.co.uk
2.3
Poor
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Order was never delivered
Order was never delivered. No response from my emails. No refund received. Phone disconnects after a few rings.
Not impressed.
February 20, 2025
Unprompted review
Avoid
Ordered 23 Jan, no delivery no response from customer services.
January 23, 2025
Unprompted review
Personalised Animal Stars
We ordered 2 for our 2 youngest granddaughter’s christenings. They are beautiful and we’re so happy with them.
After ordering I needed to make a change to 1 of them and they did it for me no problem. Very good service.
February 8, 2025
Unprompted review
Poor customer service
The order arrived. It was for a bereaved friend. The text did not make sense at all as the website did not make it clear that the item would already come with text. I had contacted the company for help twice- and both times it went ignored. I had to order another item from another company. There was no other contact information for customer service
January 17, 2025
Unprompted review
Reply from My Happy Moments
Can you please provide us with your order number and full name please?
We’ve not received anything about issues with your order. I’m sorry you felt this way but the information in description is made clear about the personalisation. We went by exactly what you wanted. If you were unsure you should have contacted us before making the purchase we would have been more then happy to help.
Wow what fantastic products and amazing…
Wow what fantastic products and amazing service from My Happy Moments, I can't fault anything at all. The postage didn't take long either which was a bonus but I always order in loads of time anyway 🙂 I'll be ordering again down the line.
February 3, 2025
Unprompted review
AVOID THIS COMPANY! SCAMMERS!
AVOID THIS COMPANY!! Ordered a gift from their website and when I checked the status of the order a few days later (wondering why I hadn’t received a dispatched email) I saw that the order had been cancelled by the seller. I received no correspondence regarding this and they took the money from my account and have not issued a refund! I have emailed them many times and they have not responded. I am now in the process of trying to get my money back through my bank. Do not buy anything via this company.
January 16, 2025
Unprompted review
SCAM...avoid
SCAM, do not use this company
Never received item and do not respond to any emails asking for update/refund.
I do receive emails requesting feedback on item but never see on website.
I suspect any 5 star reviews you see are fake
January 14, 2025
Unprompted review
Highly recommend this company
Highly recommend this company. Brought an personalised jewellery box on standard delivery was not expecting to receive it the next day! The engraving is perfect and the jewellery box is amazing. Will be back! Very happy customer
January 8, 2025
Unprompted review
Should have checked here first!
As the title says - I should have checked here first! I didn't, my bad - please don't order from this company, they will take your money and not send out the items you've ordered. Neither will they reply to any emails on the subject. Probably don't have any actual stock, total rip off.
November 13, 2024
Unprompted review
I wouldn't order from these at all..
I wouldn't order from these at all... ordered 40 pounds worth of stuff for a friends birthday.
Didn't receive it as apparently there was a technical issue and it had allowed me to order an item that ws out of stock .
Which I replied back saying ok send me another item . Never heard nothing back sent 3 more emails the last two asking for a refund.
Absolutely nothing .. nadah.. no reply .
I ordered this on 12th October.
Stupid me paid with my card. Should of done PayPal.
October 12, 2024
Unprompted review
Do not use this company
Do not use this company. I brought 3 items and 2 turned up smashed. Over the past few weeks I have sent several emails and have heard nothing back.
December 15, 2024
Unprompted review
Do not buy from this company
Do not buy from this company! I bought a product online from them, hoping to get for a Christmas present, never got it. Impossible to get hold of, I've sent numerous emails and received nothing back! Avoid them at all costs!!
December 21, 2024
Unprompted review
If I could give zero stars I would
If I could give zero stars I would! Paid my money, never recieved the goods. Impossible to contact, multiple emails sent, no aknowledgement or replies. Avoid this company!
December 5, 2024
Unprompted review
Lovely bauble,good quality also fast…
Lovely bauble,good quality also fast delivered. Customer service very helpful.
November 29, 2024
Do not deal with these crooks.
I am shocked to see that these thieves are still operating. I hope they get an awful disease and die kicking and screaming. Happy Christmas!!
February 22, 2024
Unprompted review
If I could give a No Star review I…
If I could give a No Star review I would.
My Order No 7782 (Ordered 31st October 2024) still hasn't arrived or even been dispatched despite the 2 - 4 day delivery time specified.
Despite emailing the company serveral times asking for an update I have had no reply.
I have sent another email today (28th November 2024) requesting a refund.
October 31, 2024
Unprompted review
Great customer service
Great customer service, helpful and kind, lovely company to deal with,
November 19, 2024
DONT ORDER WITH THEM!
DONT ORDER WITH THEM!
They cancelled my order, £50 worth, but wouldn't reply to any of my 4 emails or give a refund. They should be shut down
November 22, 2024
Unprompted review
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