My Happy Moments Reviews 

140
TrustScore 2.5 out of 5

2.3

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See what reviewers are saying

Rated 5 out of 5 stars

I'm absolutely delighted with my purchases and the awesome customer service I received throughout. I'll be back to order more items in the future.

Rated 1 out of 5 stars

Wish I could give zero. The bulk of the reviews are correct. You pay your money and don't receive goods. Can't contact them. Only email, no phone. We only paid less than £20 but there's no chance o... See more

Rated 1 out of 5 stars

If I could give a No Star review I would. My Order No 7782 (Ordered 31st October 2024) still hasn't arrived or even been dispatched despite the 2 - 4 day delivery time specified. Despite emailing... See more

Rated 1 out of 5 stars

Ordered 4 candle holders 7th may. Never recieved item!! I contacted them 4 times on their website- no response SHOCK! I called my bank to refund the amount. Don't bother ordering from this sho... See more

Company details

  1. Gift Shop

Written by the company

Looking for a novelty gift or personalised gift check out our gift ideas today. If your looking for Birthday gifts, Anniversary gifts, Wedding gifts or a gift for any occasion you will find it here. Next day delivery is available on majority of our products. 1000s of products available. Buy a special gift, today.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

140 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.3

All reviews

(140)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

I too like all the other people on this review site have not received my goods. I have emailed them and never had a response back.I have now lost £24.
Avoid this company.
The only reason I gave it 1 star was because you can’t give it 0 stars.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!

Still haven't received my order. Still haven't had ANY communication from them. Still haven't received a refund.

Do not order from My Happy Moments /Pukka Gifts.

I have reported to trading standards.

November 8, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SHAM COMPANY

ordered some items through Pukka Gifts with 3-5 days delivery. After 6 I emailed and was told they would look into it and get back to me in a few days, but they did not. When I asked for proof of dispatch or a tracking number through their Facebook chat, I was first told there was a postal strike, ignored, then blocked. DO NOT USE

EDIT: I recieved a notification asking if i agree with Happy Moments that I have the wrong company. Obviously said no.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Third time buying from My Happy…

Third time buying from My Happy Moments. Fantastic products and service. Always comes with fast delivery. Very helpful, answered my queries before I ordered my last order. Will certainly buy again.

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

Fakers - see 'Pukka Gifts' reviews

Recently ordered from this company. I received a confirmation email and nothing since. Emails requesting an update have elicited no response. Subsequently I have discovered reviews for their previous manifestation 'Pukka Gifts' that are universally bad and tell exactly the same story. Avoid at all costs.

March 18, 2022
Unprompted review
Rated 1 out of 5 stars

My order wasn’t received in November and no refund

My order wasn’t received in November, I contacted them and was told to wait!!! After a waiting period they offered me my money back, one month later I hadn’t received my refund.

After contacting them again they told me there had been an ‘admin’ error with processing my refund and would immediately rectify. After a further month I contacted them via Facebook messenger, they told me I had a refund, which I hadn’t and blocked me!!!!!

Avoid this website at all costs, my bank are now involved to rectify the situation for me.

Terrible service and rude.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Easy purchase

Easy purchase, arrived on time well packed to ensure safe journey
Clock looks amazing really great quality.

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY!!!!

This company must write their own reviews! 5 star reviews yeah right!!
DO NOT USE THEM!!
I placed an order, they took my money but have never sent the goods.
They stated they had been shipped but clearly they haven't!
Had to chase them several times before they eventually replied and said they would give me a full refund.
I am now on my third email to them asking when I am going to receive my refund but still no response.
This has been going on for over a month!

January 6, 2022
Unprompted review

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