Myhermes Reviews 1,449

Shocking - Just don't

Over the years, Hermes or Evri have always failed to meet expectations. They have lost, I say lost but theyre probably at a Hermes employees home, 1) a double mattress 2) a large air fryer grill. It's no coincidence that only high value parcels go missing. Worst experience ever with this rude and arrogant company. I will now not deal with any supplier who uses them. The treat their senders and receivers with equal CONTEMPT. They don't answer mails or the telephone from either party, even large internet companies seem to have no power over them.

I was at home, the whole family was, apparently the parcel was left on the doorstep in the rain!
Didn’t knock my door or do the doorbell.
A neighbour asked me yesterday if I had got my parcel as he noticed obviously not as I would have had it. So someone stole it! Thanks hermes you absolute scum company

Just an ongoing trend of failures and lost parcels. It’s time that businesses take note and for customers to start boycotting companies that have Hermes / Evri deliver for them.

We were in and they left the parcel on the doorstep, no knock or ring of the doorbell.
The first thing I'll do from now, when buying online, is check who's delivering it, and if it's hermes/evri I won't bother.

I would put zero but no option. WEB says package delivered to my address. It has not been delivered at all.

Utter waste of time, because their sat nav puts them 300 yards away from our property when delivering they cannot deliver, I have had drivers take a parcel from my hand and drive away rather than actually deliver! shocking service, I will never order form any company that uses hermes or Evri (their new name)

Lazy people, whenever I get deliveries with them they always at least two days late started to be really annoying now Im suprised companys still using them cause personally I wouldnt, really really bad customer service and the most lazy company around

Dangerous delivery driver! I wish I could post the video from the CCTV camera to show the severe verbal assault of the delivery driver.

Complete drama. Hermes/EVRI found it impossible to locate my new build home despite the likes of DPD, DHL and Parcel Force having no problems whatsoever. They completely ignore my request to leave the item on the door mat (when they eventually found me) meaning the low value item is taken away to be delivered again - the problem is they never say when they’re coming!
What am I to do take a week off work for a £13 product?
Impossible to speak to anyone at Hermes and their chat facility is a joke. Sellers, please avoid this shambolic outfit.

Just got a message back from evri this morning saying they've lost it.
They'll look for it and should get a response within 48 hours.
I've gave them an ultimatum. Give me a refund of the price it's going to cost me to buy one from amazon.
Just wait for them to respond.
Not looking good.

Stop wasting people's time and money, just close down this s**t company so people don't have to go through this s**t any more

Parcel delivered on time and to my door within the 2 hour slot advised. I was not expecting it to arrive at all after reading mostly bad reviews on here but... No problems at all. Lucky? Maybe.

Just delever my parcels to me not anywhere you feel like delivering them,but today you didn't even attempt delivery

Absolutely awful company, I do not know how they stay in business and why people continue to use them. Customer service is none existent as you cannot speak to them at all, I tried online with the chat and via telephone. Could not talk to a single person. Would genuinely be better sending anything via pigeon, even if it was the size of a car, the pigeons would figure out how to get it there with the same level of customer service faster than this absolute abomination of a corporation.

Said they tried to deliver. LIE. I was in, no one turned up

Terrible service, delivery was made today, but instead of the driver pulling up on side of road he pulled into my drive went across and threw the package over my back gate, what if that was a fragile item, never the less a complete lack of respect and trust lost from myself to hermes here, the guy didn't even knock

The worst company I've ever seen in my life, it's been a month, they still haven't sent a product and it says it's still on the way, they lost it and they don't take any problems

I let the driver in. Waited at my open door for him. He never appeared.
Checked my Amazon tracker. It said it had been left in my letter box. How can a bulky item fit in such a place?
Was that the ghost of Hermes I let in?

Like so many others i find this company worse than useless.They were supposed to deliver my parcel to one of their own shops but it seems they couldn`t find it !! Ha ha If you are reading this Lorna with 10 years experience ,i can draw you a map if you like.