I just ordered 1 jar of this relief cream and had to watch an extended video before my order was completed. The hiRelief company withdrew $51.41 from my account but still no confirmation number, Oh,... See more
Company replied
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See what reviewers are saying
When I received my shipment I tried out the cream immediately and was very pleasantly surprised at how fast it worked. I suffer from neuropathy of the hands and feet and have had multiple low back... See more
I would like to say thank you for responding to my over all experience. I was very frustrated by this subscription order but everything came to order. Sometimes communication turns things around it ta... See more
Company replied
I have experienced less pain than I've ever felt since I've been experiencing knee and back pain, in the past two years. I can walk the hallways at work with total ease. I had misunderstood the subscr... See more
Company replied
You should know
3.8
Great
422 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Communication & Service
I appreciate the excellent communication, being given options to choose from, and prompt responses!!!
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Shirley,
Thank you so much for your review! 🌟
We’re very pleased to hear that you appreciated the clear communication, the options provided, and our prompt responses. 😊
It means a lot to us that you had a smooth and positive experience with our team, and we truly appreciate you taking the time to share your feedback.
Warm regards,
Aga
Hi Relief Team
I'm waiting for my package to arrive in another Latin American country (Brazil)!
The time between purchase and delivery to my home will allow me to better evaluate whether or not it's necessary.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Marco,
I completely understand your concern, and I’m sorry for the frustration caused by the longer delivery timeframe.
While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control. International shipments—especially to countries such as Brazil—can sometimes take additional time due to customs processing and local carrier handling.
We can't seem to locate your information in our system and need it to assist you further. If you would like, please email me directly at aga@nw-project.com, and I’ll be happy to review your shipping status and provide any updates available for your order.
Warm regards,
Aga
Hi Relief Team
I just checked my bank today & full refund was given by company.
Was VERY disappointed after sending unopened product back to company I never received a refund. I even showed the tracking from USPS My tracking says that package was delivered 4/18/26 but I have yet to get my refund as promised by company. According to email that I received today I will be getting my full refund.
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Carol,
I’m truly sorry for the frustration and disappointment this has caused you, especially after taking the time to return the unopened package and provide delivery confirmation through USPS tracking.
I believe that our support team has already responded to your inquiry and set clear expectations on how this process works. We believe the full context of the situation may not be completely reflected in the review. We would welcome the opportunity to discuss this privately to ensure all details are clearly understood.
To recap and make sure everything is clear: even though the tracking information shows that your package has been delivered, we strictly need to wait until our warehouse team physically receives the returned items, as they are required to thoroughly check and inspect the contents to ensure we have received the correct items and everything matches our records. Only once this verification and confirmation is in place can we proceed to issue your full refund.
This is a standard part of our procedure to ensure accuracy, safety, and proper recording of all returns — and it applies equally to every customer. I hope you understand and appreciate why we follow this process, as it helps us make sure everything is handled correctly and fairly for everyone.
Rest assured, as soon as the warehouse completes the inspection and confirms receipt, we will process your refund right away and notify you immediately.
Thank you so much for your patience and understanding while we work through these steps.
Best regards,
Aga
This is the best stuff!
This is the best stuff!! I use it daily on my feet, and they are thirsty for the relief that I get each day!!! When I use to walk, especially on hard surfaces, my feet felt like pins and needles. Now, with “MyHiRelief”, it is complete comfort and happy feet 👣!! Thank you so much for your wonderful products!!
May 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Blessed,
Thank you so much for your amazing review! 🌟
We’re truly happy to hear that you’re getting daily relief and comfort for your feet, especially after dealing with that “pins and needles” sensation when walking on hard surfaces. 😊
It means a lot to us that the product has become part of your daily routine and is helping bring you more comfort and “happy feet.” 👣 I hope it continues to bring you relief. 😊
Thank you again for your kind words and support—we really appreciate it!
Warm regards,
Aga
Hi Relief Team
Very helpful to my needs
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Arlene,
Thank you so much for your review! 🌟
We’re really happy to hear that your experience has been helpful to your needs. I hope it continues to bring you relief. 😊
We truly appreciate your support and you taking the time to share your feedback with us.
Warm regards,
Aga
Hi Relief Team
Cream is nice and cooling and helps my…
Cream is nice and cooling and helps my face, neck.
May 3, 2026
Unprompted review
Reply from MyHiRelief
Hi Kara,
Thank you so much for your review! 🌟
We’re really glad to hear that you’re enjoying the cooling sensation and that the cream is helping with your face and neck. I hope it continues to bring you relief. 😊
We truly appreciate you taking the time to share your experience with us.
Warm regards,
Aga
Hi Relief Team
Used the total relief for the first…
Used the total relief for the first time last night, had a great experience with my feet, I have no feeling due to chemo 5yrs ago, last night was the first time I could feel anything. Wonderful product
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Lucille,
Thank you so much for sharing your experience and for your wonderful review. 🌟
We are truly moved to hear that you were able to feel sensation in your feet again after such a long journey following chemotherapy. That means a great deal to us, and we’re genuinely grateful you chose to try our product.
Your feedback is incredibly powerful, and we appreciate you taking the time to share something so personal and meaningful.
Warm regards,
Aga
Hi Relief Team
My request was dealt with in good time…
My request was dealt with in good time and without further communication. Thankyou for your response.
May 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Duchess,
Thank you so much for your review! 🌟
We’re very pleased to hear that your request was handled quickly and efficiently, and that everything was resolved without the need for further communication. 😊
We really appreciate your kind feedback and the time you took to share your experience with us.
Warm regards,
Aga
Hi Relief Team
AVOID THIS COMPANY AT ALL COSTS
Where do I begin—this has been an extremely disappointing experience.
After seeing this product advertised on Facebook, I proceeded with the “Buy 2, Get 1 Free” offer, which clearly stated $34.95 per jar. At no point was it made clear that this price applied across three jars in a way that negates the “free” claim. This is, at best, misleading, and at worst, false advertising.
The issues did not end there. Upon receiving my tax invoice, I was charged $120.04—equating to $36.69 per jar, not the advertised $34.95. Additionally, I was charged $9.95 for “expedited shipping,” despite the promotion explicitly stating that shipping was free.
When I contacted customer support, the responses I received only added to the confusion. The initial explanation contained incorrect and contradictory calculations, including stating that I was “paying for 2 jars at $34.95 x 3,” which is nonsensical. A follow-up response then revised the pricing again, now claiming the per-jar cost was $36.69 and that the $9.95 charge was for “VIP Insurance”—despite my invoice clearly listing it as expedited shipping.
The inconsistencies between the advertised pricing, the invoice, and the explanations provided are unacceptable. This experience aligns with numerous other customer reviews citing misleading advertising and incorrect charges.
I strongly advise others to exercise caution before purchasing from this company. My experience reflects a lack of transparency and accuracy in both pricing and communication, which is not acceptable in any business.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Tony,
Thank you for sharing your experience—I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, including tax
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $$110.09 rather than $69.95 + $69.95 for two jars. That said, we completely understand how these details can sometimes be overlooked.
Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.
There are no extra or hidden charges—you are receiving items at a significantly reduced price as part of the promotion.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com, and I will personally assist you.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
I was very into getting Magnesium…
I was very into getting Magnesium cream for my hands because they are getting more numb and useless by the day.
I loved the assortment of products and got sort of carried away ordering.
When I realized I had gone over my budget plus I had a couple extra bills this month I hadn't added in I got in touch with customer support.
They were incredibly understanding about my situation. C S was more then ready to help in any way they could.
We got the total down where I could manage it plus I'm getting the best for my needs. I can't think of anyway they could have been more helpful and nice to deal with.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you so much for your wonderful review! 🌟
We’re truly happy to hear that our customer service team was able to support you with understanding and help adjust your order to something more manageable for your budget. 😊
It means a lot to us that you felt heard, supported, and well taken care of throughout the process. We always aim to find solutions that work for our customers’ needs, and your feedback is a great reflection of that.
Thank you again for your kind words and for sharing your experience with us.
Warm regards,
Aga
Hi Relief Team
Excellent Customer Service
I had a question about my confirmation e-mail and was very happy to receive a reply the very next day. Excellent customer service.
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Erin,
Thank you so much for your review! 🌟 We’re thrilled to hear that the product is working well for you and that you had an excellent experience with our customer service.
Your feedback truly means a lot to us! If you ever need anything, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
The customer service rocks!
The customer service rocks!! Thank you Karen!!!
I really appreciate you!!
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Carla,
Thank you so much for your amazing review! 🌟
We’re thrilled to hear that you had such a positive experience with our customer service, and we truly appreciate your kind words and enthusiasm. 😊
We’ll be sure to pass your thanks on to Karen—she’ll be very happy to hear this!
Thank you again for your support and for taking the time to share your feedback.
Warm regards,
Aga
Hi Relief Team
I placed an order for my daughter but…
I placed an order for my daughter but found out she had already ordered it for herself so I canceled my order. I received an email asking why I canceled, I explained and immediately I received another email letting me know they had canceled it for me. No other questions were asked.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you so much for your review! 🌟
We’re really glad to hear that the cancellation process was quick and straightforward for you. It’s important to us that when situations like duplicate orders happen, they’re handled smoothly and without unnecessary hassle. 😊
We appreciate your kind feedback and are happy we could assist you promptly.
Warm regards,
Aga
Hi Relief Team
was ok but we didnt order other 6 box.
April 26, 2026
Unprompted review
Reply from MyHiRelief
Hi Jessy,
Thank you for your 5-star review and for sharing your feedback with us. 🌟
We appreciate you taking the time to clarify that you did not intend to order an additional 6 boxes. If there is any confusion on your account or if an extra order was created, please feel free to reach out so we can double-check everything for you.
We’re here to make sure your experience is clear and straightforward moving forward.
Warm regards,
Aga
Hi Relief Team
Best service received
The response to my email was the same day I emailed the company. The agent was polite and gave me options to handle my concerns. It was quick and the best customer service, I have received in a long time. I will definitely order more product from them in the future.
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Sandra,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that you received a fast same-day response and that our team was able to support you in a polite and helpful way. Providing quick, respectful, and solution-focused service is exactly what we aim for, so your feedback truly means a lot. 😊
We also really appreciate your kind words about planning to order again—that’s the best compliment we can receive.
Thank you again for your trust and support!
Warm regards,
Aga
Hi Relief Team
I saw the add and they advertised by…
I saw the add and they advertised by two jars and get the third for free. I calculated $70 for the three jars of cream…. but I was charged $120! I called my CC company and denied the charges … they stopped the charge but then the company charged me again under a different name for $120 and this time it went through. I’ve been trying to contact them but can’t find an email or a phone number. I just received my package and haven’t used it but I know I’ll never order it again!
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Shirin,
I’m truly sorry for your experience—I completely understand how frustrating and concerning this must have been, especially seeing a charge that didn’t match your expectation and then another charge appearing after you had already declined it.
I’m very sorry that you had difficulty finding a way to contact us—that is not the experience we want for any customer.
I can confirm that you selected the “Buy 2, Get 1 Free”.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09, including tax
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.
Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.
That said, our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
I had a very bad experience with…
I had a very bad experience with Hirelief and was very frustrated and disappointed. However, after I left a review here, the CEO/co-owner contacted me and wanted to make things right as this was not the way they do business. I gave her my info and she looked it up and is giving me a full refund. She said that their auto-recurring charges are stated at the time of purchase. So when you pay , you’re also agreeing to monthly products along with your monthly payment. I did go back and did see it but honestly never saw it the first time or would never have done it. But it was there. But I appreciated the fact that she contacted me right away, offered to fix the situation once she understood the situation, and handled it in a timely manner. I can’t get back to my original review to edit it so I decided to do this to let it be known that as disappointed and upset as I was, I am not very happy that they made things right and I don’t have that awful feeling that I had about this company before.
April 20, 2026
Unprompted review
Reply from MyHiRelief
Hi Dianne,
Thank you for taking the time to update your review and share the full experience in such detail.
I’m truly sorry that your initial experience caused frustration and disappointment. That is never the feeling we want any customer to have. I also understand how easy it can be to miss subscription details during checkout, even when they are present, and I appreciate your honesty in sharing that.
What matters most to us is how things are handled once concerns are raised, and I’m glad we were able to connect with you quickly, clarify the situation, and issue a full refund to make things right.
We also appreciate your openness in revisiting the review and acknowledging the resolution. Even though the experience started poorly, I’m glad we were able to leave you feeling more positive about the outcome.
Thank you again for giving us the opportunity to address this properly and for your fairness in updating your feedback.
Warm regards,
Aga
Hi Relief Team
Revision of Initial Review
I'm not sure who may have read my initial review but this is a change from 1 star to 4 based on the customer service provided that I'll explain in a bit. I've communicated my concerns about their sales process, perhaps some changes will occur to reduce the number of negative instances, so customers are aware of what they're ordering and the cost, before orders are finalized.
First and foremost, they have a great products from my prospective. I'm nearly 79, have had knee and lower leg issues for at least the last three years. I've rubbed small amounts into my legs each morning and night for weeks now and the improvement is amazing. I can't predict what it will do for your issues but it's a great project for what is ailing my legs.
The issues I had came about during the ordering process when the first order took almost 3 weeks for delivery and the need to contact them twice. The anger of my original post came during posting a pretty positive review until I discovered a second order was processed 7 days after the first was received and a third was scheduled for a month after the first. That added up to 18 jars withing a month. If you're interested in the product I'm going to explain how I and, obviously, others have been confused by their sales process.
There wording on the initial offering may confuse some when they say "pay for two get one free" or "buy three get three free" and put a dollar figure at an "each" price. That means you're paying that amount for each jar you order. That may be confusing for some but you have to understand that their regular price is something like $68 per jar. Unless you understand that from the start, you may be dissatisfied. That wasn't what threw me off because I was well aware of what I was ordering.
Where I got caught, partially due to my credit card company, was their "upselling process". They have you watch a video (actually 2 or 3) saying not to stop watching due to your order possibly not being complete. That is one of the reasons I'll only give them 4 stars.
I should have been able to say no thanks and just completed my order and so should every customer. I was willing to listen to the first one as I wanted to see what else they were offering and it was for basically an additional 6 jars at a further reduced cost. Knowing the product was working for me, I jumped at having what should be around a year's supply.
What I missed and what you need to look for if you take any upsell order is wording that you are subscribing to monthly orders. I don't know where it was so I can't explain it, but it will be there, if you take the offer.
Here's what I can't explain to you due to my credit card company and partially MyRelief. What I ordered was not totally reflected the day I ordered. I got notified that the CC stopped the payments and I had to notify them if they were legit or not.
I called them and there were multiple transactions put thru. They told me the amount on the first, which was what I expected, but the others weren't expected and they didn't process them. All seemed fine until the additional orders were made weeks later because I had subscribed, unknowingly.
How the additional 6 jars weren't reflected on one invoice and not processed on day one would need to be explained by HiRelief. Had they done so, the CC company never would have contacted me. However, where I can find fault is in the fact that neither of the invoices indicated that I had subscribed to anything.
The other issue that I really believe MyRelief should address, is that when you're through their sales process, they don't have a screen that shows you what you're ordering, including information about a subscription showing cost and frequency.
So there you have my experience. It wasn't as easy as it could have been for me or their support team. It's being fixed, which I appreciate, but it would have avoided a lot of extra work for everyone.
March 31, 2026
Unprompted review
Reply from MyHiRelief
Hi James,
Thank you for your honest feedback, and I truly appreciate you sharing both sides of your experience. I’m really glad to hear the product has helped your knees and legs—that means a lot.
That said, I’m very sorry for the frustration caused by the delay in shipping, the lack of timely updates, and especially the unexpected additional orders and charges. I completely understand why this would be upsetting.
I can certainly help you with this, and I want to reassure you of that. First, let's clarify the order details: you initially ordered 6 jars for $174, followed by an additional order for 6 jars of cream for $119.70 at a discounted price, which was approved by your bank.
I'd also like to confirm that subscription option was selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
The CEO helped me a lot. Amazing service!!!
Received an email from the CEO and this person wrote me a very considerate email. Even though I got a bit concerned when I couldn’t find a working phone number for them, I sent the company an email. The CEO quickly responded and promised to make sure I was a satisfied customer. I believe the CEO.
April 25, 2026
Unprompted review
Reply from MyHiRelief
Hi Anthony,
I’m really sorry for the frustration you’ve experienced trying to reach us by phone—I completely understand how important it is to be able to connect with support when you need help.
We acknowledge that phone availability has not met expectations in some cases, and I sincerely apologize for that experience.
We’ve also received your email; however, it appears it was filtered into our spam folder, which caused a delay in our response. I’m very sorry for that inconvenience.
That said, our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
My 6 month journey with constant pain to pain free!
Beginning in October 2025 I had been suffering with pain on the right side, between my back, sciatica, groin and leg. Had x-rays taken with no breaks, or fractures with typical age degeneration. I tried many different products, exercises, and stretches, with minimal relief, including use of TENS unit, heating/massage pad, all with minimal progress or permanent relief. I began researching Total Relief and decided to give it a try, as I had nothing to lose except money. I began using it the beginning of April 2026, I immediately had some relief first time trying it. Initially I thought it was psychosomatic, but each day I noticed another movement I was able to do without cringing or impairment. End of April, I realized I could climb stairs normally, step over step! I highly recommend giving this a try, besides working, it is not greasy, easy to apply, a little goes a long way, and it actually smells great as well.
April 30, 2026
Unprompted review
Reply from MyHiRelief
Hi Patricia,
Thank you so much for sharing your detailed experience and for your amazing review! 🌟
We’re truly happy to hear that after such a long and difficult journey with pain, you’ve found meaningful relief and improvements in your daily movement. It’s especially wonderful to know you’re now able to do things like climbing stairs more comfortably—that’s a big milestone. 😊
We really appreciate you taking the time to describe your experience so thoroughly, including how easy the product is to use and your feedback on the texture and scent.
Thank you again for your trust and recommendation—it truly means a lot to us.
Warm regards,
Aga
Hi Relief Team
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