I canceled my subscription and services on April 25, 2026 and I have just been charged out of my account from your company. And yet you withdrew $116.70. now I go to the Better Business Bureau because... See more
Company replied
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Recently I purchased the product Total Relief for my restless legs. This must be the best thing I have ever bought. I had been using Sifrol tablets and partially effective treatments to get a good nig... See more
I purchased the cream for constant hip and foot pain .I tried cream and within a few days I noticed I was sleeping better without the constant waking to foot pain and hip burning .Long car rides ofte... See more
Company replied
Took too long to receive my refund so I had to go through PayPal. I ordered item saying "Pay 3 and get 3 for free " instead I was getting charged for 6 items. Customer service did a good job in answe... See more
Company replied
You should know
3.8
Great
445 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Misunderstanding misunderstood that I was paying in US…
I misunderstood that I was paying in US funds. I was going to cancel my order but it had already been shipped. I am a senior recently widowed and would have tried a smaller amount. Marco offered me a discount which helped with my price. I haven’t received the product yet but am looking forward to trying it.
May 3, 2026
Unprompted review
Reply from MyHiRelief
Hi Donna,
Thank you so much for your thoughtful review! 🌟
We completely understand how currency differences can sometimes be confusing during online purchases, and we’re glad Marco was able to help make the situation a little easier for you with a discount after the order had already shipped. 😊
We also truly appreciate you sharing your experience so openly, and we’re very sorry for the recent challenges you’ve been facing personally.
We hope the product arrives soon and that it brings you comfort and relief once you’ve had the chance to try it.
Thank you again for your kindness and support.
Warm regards,
Aga
Hi Relief Team
Fake refund confirmation and pressure to cancel PayPal dispute
I ordered the Total Relief Magnesium Cream in March 2026. After my mother developed an allergic reaction, I contacted HiRelief on 9 April requesting a refund under their 90-day money-back guarantee.
On 12 April they sent an official-looking email confirming a full refund of $102 had been issued. However no money ever arrived. PayPal confirmed no refund had been received.
When I raised a PayPal dispute, their only response was repeatedly asking me to cancel it and deal with them directly by email. They even sent a link explaining how to close a PayPal dispute.
HiRelief issues fake refund confirmations to make you think the money is coming, then pressures you to drop your buyer protection so you have no recourse when it never arrives.
I escalated to a PayPal claim and PayPal ruled in my favour within days. HiRelief couldn't provide any evidence of a genuine refund.
I would strongly advise anyone buying from HiRelief to pay via PayPal and keep any dispute open until the money is physically in your account.
March 22, 2026
Unprompted review
Reply from MyHiRelief
Hi Andrew,
I’m truly sorry for the frustration and distrust this experience caused you and your mother, especially during a situation involving a health reaction and refund request.
First, I want to clarify that we do not issue fake refund confirmations or intentionally mislead customers regarding refunds. In some cases, refund attempts can fail, reverse, or remain pending due to system errors or processing issues between payment providers and financial institutions. However, I fully understand that from your perspective, seeing a confirmation without receiving the funds would be extremely upsetting and understandably damaging to your trust.
Regarding the PayPal dispute, our team’s intention in asking to continue communication via email was to try to resolve the matter directly and avoid delays caused by third-party dispute processing. That said, you were absolutely within your rights to keep the PayPal case open, and I’m sorry if our communication made you feel pressured to close it prematurely. That should never feel uncomfortable or coercive.
I’m glad the matter was ultimately resolved through PayPal and that you received your funds back. Even so, I recognize that the process itself left you with a very negative experience, and for that I sincerely apologize.
We can't seem to locate your information in our system and need it to assist you further. If you would like, please email me directly at aga@nw-project.com, and I’ll be happy to review personally for you.
Thank you so much for your patience and understanding while we work through these steps.
Warm regards,
Aga
Hi Relief Team
Cancellation assistance
I have experienced less pain than I've ever felt since I've been experiencing knee and back pain, in the past two years. I can walk the hallways at work with total ease. I had misunderstood the subscription commitment, and the representative made it right for me. She cancelled my subscription without any delay, and gave me a discount in addition to her professional approach to the situation. I would definitely recommend purchasing this product. It works!!
April 30, 2026
Unprompted review
Reply from MyHiRelief
Hi Theresa,
Thank you so much for your detailed and wonderful review! 🌟
We’re truly happy to hear that you’ve experienced such meaningful relief and improved mobility—that’s an incredible improvement, especially after dealing with knee and back pain over the past two years. I hope it continues to bring you relief. 😊
We also appreciate you mentioning the subscription misunderstanding. I’m glad our representative was able to resolve this quickly for you by cancelling it without delay and offering a fair solution. Making things right in a professional and supportive way is exactly what we aim for.
Thank you again for your trust, recommendation, and kind words—it means a lot to our team.
Warm regards,
Aga
Hi Relief Team
Their customer service team were quick…
Their customer service team were quick to respond to my concern, considerate and made me feel that my concern was important to them. Thank you.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Theresa,
Thank you so much for your wonderful review! 🌟
We’re truly happy to hear that our customer service team responded quickly and made you feel heard and valued. 😊
Making sure every concern is treated with care and importance is something we take seriously, so your feedback really means a lot to us.
Thank you again for taking the time to share your experience!
Warm regards,
Aga
Hi Relief Team
Excellent Communication & Service
I appreciate the excellent communication, being given options to choose from, and prompt responses!!!
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Shirley,
Thank you so much for your review! 🌟
We’re very pleased to hear that you appreciated the clear communication, the options provided, and our prompt responses. 😊
It means a lot to us that you had a smooth and positive experience with our team, and we truly appreciate you taking the time to share your feedback.
Warm regards,
Aga
Hi Relief Team
I'm waiting for my package to arrive in another Latin American country (Brazil)!
The time between purchase and delivery to my home will allow me to better evaluate whether or not it's necessary.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Marco,
I completely understand your concern, and I’m sorry for the frustration caused by the longer delivery timeframe.
While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control. International shipments—especially to countries such as Brazil—can sometimes take additional time due to customs processing and local carrier handling.
We can't seem to locate your information in our system and need it to assist you further. If you would like, please email me directly at aga@nw-project.com, and I’ll be happy to review your shipping status and provide any updates available for your order.
Warm regards,
Aga
Hi Relief Team
I just checked my bank today & full refund was given by company.
Was VERY disappointed after sending unopened product back to company I never received a refund. I even showed the tracking from USPS My tracking says that package was delivered 4/18/26 but I have yet to get my refund as promised by company. According to email that I received today I will be getting my full refund.
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Carol,
I’m truly sorry for the frustration and disappointment this has caused you, especially after taking the time to return the unopened package and provide delivery confirmation through USPS tracking.
I believe that our support team has already responded to your inquiry and set clear expectations on how this process works. We believe the full context of the situation may not be completely reflected in the review. We would welcome the opportunity to discuss this privately to ensure all details are clearly understood.
To recap and make sure everything is clear: even though the tracking information shows that your package has been delivered, we strictly need to wait until our warehouse team physically receives the returned items, as they are required to thoroughly check and inspect the contents to ensure we have received the correct items and everything matches our records. Only once this verification and confirmation is in place can we proceed to issue your full refund.
This is a standard part of our procedure to ensure accuracy, safety, and proper recording of all returns — and it applies equally to every customer. I hope you understand and appreciate why we follow this process, as it helps us make sure everything is handled correctly and fairly for everyone.
Rest assured, as soon as the warehouse completes the inspection and confirms receipt, we will process your refund right away and notify you immediately.
Thank you so much for your patience and understanding while we work through these steps.
Best regards,
Aga
This is the best stuff!
This is the best stuff!! I use it daily on my feet, and they are thirsty for the relief that I get each day!!! When I use to walk, especially on hard surfaces, my feet felt like pins and needles. Now, with “MyHiRelief”, it is complete comfort and happy feet 👣!! Thank you so much for your wonderful products!!
May 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Blessed,
Thank you so much for your amazing review! 🌟
We’re truly happy to hear that you’re getting daily relief and comfort for your feet, especially after dealing with that “pins and needles” sensation when walking on hard surfaces. 😊
It means a lot to us that the product has become part of your daily routine and is helping bring you more comfort and “happy feet.” 👣 I hope it continues to bring you relief. 😊
Thank you again for your kind words and support—we really appreciate it!
Warm regards,
Aga
Hi Relief Team
Very helpful to my needs
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Arlene,
Thank you so much for your review! 🌟
We’re really happy to hear that your experience has been helpful to your needs. I hope it continues to bring you relief. 😊
We truly appreciate your support and you taking the time to share your feedback with us.
Warm regards,
Aga
Hi Relief Team
Cream is nice and cooling and helps my…
Cream is nice and cooling and helps my face, neck.
May 3, 2026
Unprompted review
Reply from MyHiRelief
Hi Kara,
Thank you so much for your review! 🌟
We’re really glad to hear that you’re enjoying the cooling sensation and that the cream is helping with your face and neck. I hope it continues to bring you relief. 😊
We truly appreciate you taking the time to share your experience with us.
Warm regards,
Aga
Hi Relief Team
Used the total relief for the first…
Used the total relief for the first time last night, had a great experience with my feet, I have no feeling due to chemo 5yrs ago, last night was the first time I could feel anything. Wonderful product
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Lucille,
Thank you so much for sharing your experience and for your wonderful review. 🌟
We are truly moved to hear that you were able to feel sensation in your feet again after such a long journey following chemotherapy. That means a great deal to us, and we’re genuinely grateful you chose to try our product.
Your feedback is incredibly powerful, and we appreciate you taking the time to share something so personal and meaningful.
Warm regards,
Aga
Hi Relief Team
My request was dealt with in good time…
My request was dealt with in good time and without further communication. Thankyou for your response.
May 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Duchess,
Thank you so much for your review! 🌟
We’re very pleased to hear that your request was handled quickly and efficiently, and that everything was resolved without the need for further communication. 😊
We really appreciate your kind feedback and the time you took to share your experience with us.
Warm regards,
Aga
Hi Relief Team
AVOID THIS COMPANY AT ALL COSTS
Where do I begin—this has been an extremely disappointing experience.
After seeing this product advertised on Facebook, I proceeded with the “Buy 2, Get 1 Free” offer, which clearly stated $34.95 per jar. At no point was it made clear that this price applied across three jars in a way that negates the “free” claim. This is, at best, misleading, and at worst, false advertising.
The issues did not end there. Upon receiving my tax invoice, I was charged $120.04—equating to $36.69 per jar, not the advertised $34.95. Additionally, I was charged $9.95 for “expedited shipping,” despite the promotion explicitly stating that shipping was free.
When I contacted customer support, the responses I received only added to the confusion. The initial explanation contained incorrect and contradictory calculations, including stating that I was “paying for 2 jars at $34.95 x 3,” which is nonsensical. A follow-up response then revised the pricing again, now claiming the per-jar cost was $36.69 and that the $9.95 charge was for “VIP Insurance”—despite my invoice clearly listing it as expedited shipping.
The inconsistencies between the advertised pricing, the invoice, and the explanations provided are unacceptable. This experience aligns with numerous other customer reviews citing misleading advertising and incorrect charges.
I strongly advise others to exercise caution before purchasing from this company. My experience reflects a lack of transparency and accuracy in both pricing and communication, which is not acceptable in any business.
April 23, 2026
Unprompted review
Reply from MyHiRelief
Hi Tony,
Thank you for sharing your experience—I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, including tax
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $$110.09 rather than $69.95 + $69.95 for two jars. That said, we completely understand how these details can sometimes be overlooked.
Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.
There are no extra or hidden charges—you are receiving items at a significantly reduced price as part of the promotion.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com, and I will personally assist you.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
I was very into getting Magnesium…
I was very into getting Magnesium cream for my hands because they are getting more numb and useless by the day.
I loved the assortment of products and got sort of carried away ordering.
When I realized I had gone over my budget plus I had a couple extra bills this month I hadn't added in I got in touch with customer support.
They were incredibly understanding about my situation. C S was more then ready to help in any way they could.
We got the total down where I could manage it plus I'm getting the best for my needs. I can't think of anyway they could have been more helpful and nice to deal with.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you so much for your wonderful review! 🌟
We’re truly happy to hear that our customer service team was able to support you with understanding and help adjust your order to something more manageable for your budget. 😊
It means a lot to us that you felt heard, supported, and well taken care of throughout the process. We always aim to find solutions that work for our customers’ needs, and your feedback is a great reflection of that.
Thank you again for your kind words and for sharing your experience with us.
Warm regards,
Aga
Hi Relief Team
Excellent Customer Service
I had a question about my confirmation e-mail and was very happy to receive a reply the very next day. Excellent customer service.
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Erin,
Thank you so much for your review! 🌟 We’re thrilled to hear that the product is working well for you and that you had an excellent experience with our customer service.
Your feedback truly means a lot to us! If you ever need anything, we’re always here to help. 😊
Warm regards,
Aga
Hi Relief Team
The customer service rocks!
The customer service rocks!! Thank you Karen!!!
I really appreciate you!!
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Carla,
Thank you so much for your amazing review! 🌟
We’re thrilled to hear that you had such a positive experience with our customer service, and we truly appreciate your kind words and enthusiasm. 😊
We’ll be sure to pass your thanks on to Karen—she’ll be very happy to hear this!
Thank you again for your support and for taking the time to share your feedback.
Warm regards,
Aga
Hi Relief Team
I placed an order for my daughter but…
I placed an order for my daughter but found out she had already ordered it for herself so I canceled my order. I received an email asking why I canceled, I explained and immediately I received another email letting me know they had canceled it for me. No other questions were asked.
May 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you so much for your review! 🌟
We’re really glad to hear that the cancellation process was quick and straightforward for you. It’s important to us that when situations like duplicate orders happen, they’re handled smoothly and without unnecessary hassle. 😊
We appreciate your kind feedback and are happy we could assist you promptly.
Warm regards,
Aga
Hi Relief Team
was ok but we didnt order other 6 box.
April 26, 2026
Unprompted review
Reply from MyHiRelief
Hi Jessy,
Thank you for your 5-star review and for sharing your feedback with us. 🌟
We appreciate you taking the time to clarify that you did not intend to order an additional 6 boxes. If there is any confusion on your account or if an extra order was created, please feel free to reach out so we can double-check everything for you.
We’re here to make sure your experience is clear and straightforward moving forward.
Warm regards,
Aga
Hi Relief Team
Best service received
The response to my email was the same day I emailed the company. The agent was polite and gave me options to handle my concerns. It was quick and the best customer service, I have received in a long time. I will definitely order more product from them in the future.
May 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Sandra,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that you received a fast same-day response and that our team was able to support you in a polite and helpful way. Providing quick, respectful, and solution-focused service is exactly what we aim for, so your feedback truly means a lot. 😊
We also really appreciate your kind words about planning to order again—that’s the best compliment we can receive.
Thank you again for your trust and support!
Warm regards,
Aga
Hi Relief Team
I saw the add and they advertised by…
I saw the add and they advertised by two jars and get the third for free. I calculated $70 for the three jars of cream…. but I was charged $120! I called my CC company and denied the charges … they stopped the charge but then the company charged me again under a different name for $120 and this time it went through. I’ve been trying to contact them but can’t find an email or a phone number. I just received my package and haven’t used it but I know I’ll never order it again!
May 4, 2026
Unprompted review
Reply from MyHiRelief
Hi Shirin,
I’m truly sorry for your experience—I completely understand how frustrating and concerning this must have been, especially seeing a charge that didn’t match your expectation and then another charge appearing after you had already declined it.
I’m very sorry that you had difficulty finding a way to contact us—that is not the experience we want for any customer.
I can confirm that you selected the “Buy 2, Get 1 Free”.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09, including tax
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $68 + $68 for two jars.
There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.
Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.
That said, our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
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