We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.
Contact info
512b Lady Margaret Road, UB1 2NP, Southall, United Kingdom
- +442030265390
- contact@myholidayguide.co.uk
- myholidayguide.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply brilliant
Simply brilliant! We had a fabulous time on our trip to Romania and it was so easy to book through my holiday guide. Kevin was absolutely amazing! I had lots of questions over various things and they were able to provide, prompt information in a friendly and reassuring manor.
Amazing service
Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all amenities. The train transfers were lovely and very easy. Eric has allowed us to have a fantastic city break and we will be contacting him again for further trips
Very well organised by Eric
Very well organised by Eric, Fantastic Holiday and very well managed.
Holiday in Reykjavik
Robert made booking the holiday so simple and straightforward, checking multiple dates to find ones that suited us. The holiday ran like clockwork, the bus transfers from the airport in Reykjavik were very easy to understand and the hotel on offer was incredible - it was out of the city centre so it might not be for everyone but we made use of the local buses. The Northern Lights tour was fantastic, a very informative guide and they went out of their way to make sure we saw them.
Top customer service and Agent Eric
I contacted the company to enquire about a trip and have been looked after by Eric. He's been so amazing at coming back to me with answers to all my questions. He has been brilliant and amazing customer service. I haven't booked yet but feel confident when I'm ready to book with Eric via my holiday guide
Iceland Short Break
I booked a short break to Iceland for November 2025 with a few excursions. From the first message to enquiry Eric was so helpful , he answered all my questions & even sent me a map showing me where to get to a particular place.
Kevin swiftly responded to my enquiry…
Kevin swiftly responded to my enquiry saying he was putting together some itineraries for us to look at.
He then sent some great ones through.
He followed up with a polite text asking if we were interested.
As my daughter has just booked something entirely different we didn't use the information and I explained this.
I've kept Kevin's details for future use as he is not pushy, just really helpful.
Excellent
It was an excellent experience, and thanks to Kevin. I received quick and well explained responses.The packages were excellent with affordable prices.
Was good thanks for a good weekend
Was good thanks for a good weekend
The package was given to me in detail
I was given the whole package, the cost and dates and places. I was given the answer to the questions I asked. They asked me what dates are flexible to me ..
Robert is very helpful when I have queries to dates and flexibility . He is very helpful.
Robert was really helpful and very good customer support!
I have made my Inquiries and Robert got back to me and answered all my questions at no time at all. Will definitely recommend to friends and use again this company for future travels again. Thanks Robert!
Iceland Trip
We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conveniently located in the city center, was wonderful. The excursions we took were fantastic as well, and we’re especially grateful to Robert for assisting us in choosing the right ones. Overall, the entire trip was budget-friendly and completely hassle-free. 😊
Ross has been amazing trying to arrange…
Ross has been amazing trying to arrange my holiday. It was tricky as I was going as a solo travellers. He gave me two amazing options with great pricing. He went over and beyond to assist me. I would recommend 100%
Kevin
Kevin was very helpful he responded really quickly and found us a perfect holiday ,
Kevin is always friendly and…
Kevin is always friendly and considerable to ones holiday budget.
I was inquiring about a package…
I was inquiring about a package holiday, got all information, prices , flight times, payment plans etc sent to me swiftly and prompt. Eric , was very helpful, answered all my questions and queries, looked up information for me, very polite and positive & patient. Very impressive with Eric, will definitely use my holiday guide in the future 😀
Excellent service from Patrick
Excellent service from Patrick, He handled our holiday plans perfectly and made sure everything went smoothly from start to finish.
Unforgettable 06 𝐍𝐢𝐠𝐡𝐭𝐬 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 through 𝐁𝐮𝐝𝐚𝐩𝐞𝐬𝐭, 𝐕𝐢𝐞𝐧𝐧𝐚 𝐚𝐧𝐝 𝐏𝐫𝐚𝐠𝐮𝐞
I bothered Kevin on a Sunday with my inquiry pertaining an 𝐢𝐭𝐢𝐧𝐞𝐫𝐚𝐫𝐲 for an unforgettable 06 𝐍𝐢𝐠𝐡𝐭𝐬 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 through 𝐁𝐮𝐝𝐚𝐩𝐞𝐬𝐭, 𝐕𝐢𝐞𝐧𝐧𝐚 𝐚𝐧𝐝 𝐏𝐫𝐚𝐠𝐮𝐞 . Kevin responded swiftly and professionally. Pretty soon, Kevin had supplied a detailed itinerary with details of FLIGHTS, HOTELS to all 3 cities(Kevin even included links to reviews of the hotels), including rail transfers between cities as well as transfers to and from the airport. All this at a very good rate per person.
I will certainly be making use of his services again.
Thanks Kevin for your patience and answering all my questions.
Great intenarary suggestions
Fast efficient service. Great deals. Kevin suggested great intenararys. Great value for money. Kevin was very professional. I would definitely recommend and will use them again.
Kevin was good at finding what I was…
Kevin was good at finding what I was wanting. Gave options of what I could have.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








