My Holiday Guide Reviews 823

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, responsiveness, and professionalism, making the holiday booking process smooth and stress-free. Many people found the service to be excellent, appreciating the detailed itineraries, efficient communication, and the ease of booking their trips. Reviewers frequently highlight the positive experiences with their holidays, noting that the trips were seamless, enjoyable, and offered great value. The booking process is often described as straightforward, with staff providing tailored options and addressing all queries promptly.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Holidays

Users describe positive interactions with holidays. Many customers praise the helpfulness and efficiency of... See more

Service

Clients share positive opinions on service, highlighting its efficiency and helpfulness. Many reviewers... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick,... See more

Booking process

Consumers express high satisfaction with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

I booked our holiday to Disneyland Paris through My Holiday Guide and I couldn’t fault the whole experience. Kevin offered me choices of hotels and dates and covered everything including transfers to... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more


Company details

  1. Airline Ticket Agency
  2. Tour Agency
  3. Travel Agency

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a trip to Disneyland

I asked my holiday guide for a trip to Disneyland, Kevin replied to me with very good offer. For sure I will use this travel agent to organise my holidays.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Used my holiday guide to book a family…

Used my holiday guide to book a family vacation to Disney land Paris there was lots of competition from various company’s i enquired with & my holiday guide offered a great quote & communication , for what we needed for our trip - everything ran smoothly & was enjoyed by all. Private transferee included within the booking , there awaiting to pick us up. No issues at all, would for sure recommend & use my holiday guide again to book our next holiday. Many thanks!

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

Patrick was very good at suggesting holiday and travel ideas to suit my needs. When I changed my mind about some of the arrangements he was able to suggest other options within my budget.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

PLEASE RE THINK YOUR BOOKING

PLEASE RE THINK BOOKING WITH MY HOLIDAY GUIDE! Flight, hotel and transfers all booked to disneyland paris! but once arriving there, there was no communication, we paid for fast track tickets but they weren't, we were told the wrong times for our transfer home and flight and again no communication when we tried to get in touch and now since being home they have refused to help us or communicate with us!
plus they give you a fake name when booking, we had "Ross Kemp" but he was some foreign guy with broken English!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Eric has been amazing at trying to find…

Eric has been amazing at trying to find me and my wife a trip to Disneyland, although I am yet to book I will 100% be booking sometime next year, Eric has been quick to respond and even suggested dates to save us extra money.

Thanks and look forward to making a booking early next year.

Mr Davies

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Patrick was a very lovely agent

Patrick was a very lovely agent. You would know by his kind words. Inquiring about our soon-to-happen Disneyland journey was hassle-free and very informative. If anyone needs a tour experience that My Holiday Guide offers, please, look for nice guy Patrick. Cheers!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Trip inquiry

I would highly recommend Ross to anyone seeking reliable and friendly travel guidance. I look forward to working with them on a future trip. Thank you for the exceptional service!

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great to deal with

I dealt with Kevin when I contacted my holiday guide to price our family trip to Disneyland Paris. Kevin provided a brilliant service, he responded immediately and provided the information and explained all the details so clearly in his communications. I would not hesitate in contacting Kevin in future to help me organise my next trip 😀

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

I enquired about the three cities…

I enquired about the three cities break. Robert responded to my query within minutes. The price was very reasonable. Unfortunately due to busy working schedules I couldn't find any dates which suited both my husband and I

October 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look