No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more
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See what reviewers are saying
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more
Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more
Company replied
I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more
Company replied
Company details
- Department Store
- Children's Toys Store
- Electronics Store
- Furniture Store
- Home Goods Store
- Video Game Store
Written by the company
Online layby store offering flexible payments up to 12 months long on over 40k products.
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 1800 183 083
- customerservice@mylayby.com
- mylayby.com
You have made my Christmas
You have made my Christmas shopping so much easier. No big bills at the end of the year, and everyone catered for. Thank you
June 17, 2021
Order was cancelled don’t know by who
June 17, 2021
Reply from My Layby Australia
Hi Leann, thank you for your feedback but I am surprised to read it. I can see in our records an email from yourself requesting your order be cancelled which is why it was. We would happily welcome you back as a customer and apologies of there as been some misunderstanding.
Layby is absolutely brilliant it has a…
Layby is absolutely brilliant it has a cast amount of options and a great source of retailers to choose from also fantastic support system.
June 17, 2021
I love how I can set and forget
June 17, 2021
Was good first time I used prices have…
Was good first time I used prices have gone up so much for gift cards not worth it anymore
June 17, 2021
Reply from My Layby Australia
Hi Renee, thank you for your review. Keeping our prices as low as possible is important to us here at MyLayby so I will pass on your feedback to the relevant teams. We value our customers' opinions and would like to thank you for bringing this to our attention.
Great company
I haven't used these guys for a little while but they are so handy to have if you are looking at replacing expensive items. Instead of a few months you have a year to pay the item off. You can pay it off early if you like. They have some good quality items for sale as well.
June 17, 2021
Very helpfull
June 17, 2021
Excellent customer service recommend I…
Excellent customer service recommend I have use them before very happy
June 17, 2021
Made my Xmas easier
June 17, 2021
Reply from My Layby Australia
Thank you for your review and we are sorry if our service offering has not met your expectations. To clarify we are not in a position to accept any direct government payments. MyLayby orders can however be paid for via DirectDebit, CreditCard or PayPal payments and will be debited inline with the layby payment plan set up on the order. We are happy to accept any customers, and those on benefits and/or strict budgets can benefit greatly from traditional layby as it puts them in control. I hope this has helped clear this issue up for you.
My layby
My layby is great for laybying items and products at great weekly prices and they have good flexible payment options. Great customer service if you need assistance or help.
June 17, 2021
Very easy and affordable I've brought…
Very easy and affordable I've brought about 3 things now
June 17, 2021
Coles Group & Myer $100 Physical Gift Card (delivered by courier)
I am very Happy - I layby 2 gift Cards - Payments meet my budget - This will be Christmas gifts .
Thank you
June 17, 2021
Great experience with my layby on both…
Great experience with my layby on both times I’ve bought stuff from them. And my mattress I got this time is wonderful.
June 17, 2021
I haven't used my lay-by
June 17, 2021
Reply from My Layby Australia
Apologies Saria. Your email must have been mixed up with our past customers email. You probably have signed up to us in the past but not made a purchase.
Customer service could be better
Customer service could be better.
Overall is a great way to save for xmas
I have only ever purchased gift cards.
Never had an issue with the delivery ect
June 17, 2021
All the products I have ordered were as…
All the products I have ordered were as advertised, and delivered within the specified time frame. Will continue to shop from MyLayby in the future...a great way to shop for gifts!
June 17, 2021
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