Lunavia Reviews 391

Reply from Lunavia

5 days ago

Hi Michael,

Thank you so much for the fantastic 5-star review! We completely understand that starting a new routine requires a lot of trust and patience, and it can feel a bit uncertain at first when you're waiting to see if your investment will pay off.

We pride ourselves on being a transparent, human-centered team, so hearing you say "I can notice a difference" is the absolute best news we could receive! It lets us know the formula is officially getting to work for you. I want to completely reassure you that this initial shift is just the beginning. As you keep up with your daily consistency, that momentum will continue to build, paving the way for even healthier, clearer growth.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Zojaila,

Thank you so much for the fantastic 5-star review! We completely understand how stressful it can be when you reach out to a company with a request, especially when you are used to dealing with slow response times or automated bots that don't actually fix the problem.

We pride ourselves on being a transparent, human-centered team, so hearing that Karla was great and prompt in completely resolving your request means the world to us. I will make sure your wonderful compliments are passed along directly to her—she is going to be absolutely thrilled! We want to completely reassure you that this level of fast, reliable, and friendly support is exactly what you can always expect from us moving forward.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Seung,

Thank you so much for the 5-star review! We completely understand how incredible and freeing it feels to finally experience that fresh, genuinely clean feeling on your toes after dealing with stubborn nail concerns. Getting that peace of mind is what it's all about.

We pride ourselves on being a transparent, human-centered team, so knowing you are having a great, clean toe experience means everything to us. I want to completely reassure you that our formula is designed to keep working hard for you. As long as you maintain that great daily consistency, you can confidently expect that fresh, healthy new growth to stay completely protected from the root up.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Don,

Thank you so much for the 5-star review and for sharing your story with us! We completely understand how incredibly stubborn thick nail fungus can be, especially when it stems from your sports days and has had years to really set in. When an issue has been growing unchecked for that long, it can feel like a massive uphill battle, and we completely validate how much patience it takes to tackle it.

Hearing that your toes and feet are already starting to feel better is a fantastic sign that the formula is getting to work! I want to completely reassure you that your realistic, patient outlook is 100% correct. Because thick toenails grow notoriously slow, a multi-year issue takes time to fully clear as the fresh, healthy nail grows in from the root. You are doing an absolute textbook job by meticulously cleaning and drying them before applying the pen—that consistency and care are exactly what will give you the best results.

We can't wait to hear your future updates, so please keep us posted on how it goes! Feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Suellen,

Thank you so much for the wonderful 5-star review! We completely understand how refreshing it is to reach out for support and connect with someone who actually listens and resolves things quickly, rather than passing you around or leaving you hanging. Hearing that James was so courteous, efficient, and helpful today truly warms our hearts.

We pride ourselves on being a transparent, human-centered company, so knowing James provided you with that exact level of excellent care means the world to our team. I will make sure your kind words are passed along directly to him—he is going to be absolutely thrilled to know how much you appreciated his assistance! I want to completely reassure you that our entire team is fully dedicated to keeping your experience just as smooth, reliable, and supportive whenever you need us.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Laurie,

Thank you so much for the 5-star review and for sharing your experience. We completely understand how incredibly frustrating and stressful it is to receive an unexpected shipping notice, especially when you didn't realize you had signed up for a recurring subscription. Getting caught off guard like that is never a pleasant feeling, and we completely validate your initial frustration.

We pride ourselves on being a transparent and human-centered company, so when things like this happen, our priority is always to listen and make it right immediately without any hassle. I am so glad our team was able to honor your cancellation request and issue your refund promptly to turn that stressful moment into a positive experience. I want to completely reassure you that your subscription is fully canceled and no further charges will ever be made.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Katy,

Thank you so much for the 4-star review and for sharing your honest experience with us. First, I am so incredibly sorry that your original order never arrived in your hands. Dealing with a missing package is always frustrating, but I am so glad our customer service team was able to step in quickly, honor your refund, and cancel the subscription without any hassle.

I also want to truly thank you for your constructive feedback regarding how we handle subscriptions. You are completely right—transparency is everything, and having an automatic follow-up or a clearer notification when a subscription is attached is a fantastic idea. We never want our customers to feel caught off guard, and I am sharing your suggestion directly with our management team so we can improve our communication moving forward.

We deeply appreciate your commendation of our fairness and promptness. Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, transparent experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Brenda,

Thank you so much for the 5-star review and for sharing your honest experience with us! We completely understand how exhausting and discouraging it can be to deal with a stubborn nail issue that has persisted for several years. When something has been rooted for that long, it is incredibly easy to feel skeptical about whether anything can truly clear it.

Hearing that you are already seeing some improvement after about a month is a wonderful sign! I want to completely reassure you that your outlook is 100% correct and incredibly realistic. A multi-year issue won't vanish overnight because toenails grow notoriously slow, and it takes time for a completely fresh, healthy nail to replace the old tissue from the root. Your honesty and patience are your biggest strengths right now—sticking with your daily routine will keep that momentum going so the formula can keep working deep down.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Karon,

Thank you so much for the fantastic 5-star review! We completely understand how incredibly frustrating, stressful, and stubborn it feels when your toenails are under a literal "fungus attack." It can feel like an uphill battle, so hearing that you are already seeing real, visible improvement is absolutely wonderful news!

Seeing that positive shift means your nails are fighting back and responding beautifully to the formula. I want to completely reassure you that we are standing right by your side to help you win this battle completely. Because healthy nail transformation depends on keeping up that strong momentum, sticking closely to your daily routine right now is the absolute key to making sure that clear, beautiful new growth takes over fully from the root.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Amanda,

Thank you so much for the wonderful 5-star review and for sharing your experience! We completely understand how exhausting, costly, and deeply frustrating it can be to cycle through numerous products, only to be left disappointed by minimal results. Hearing that our formula cleared your nails better and quicker than anything else you’ve tried is absolutely incredible news!

We’re also thrilled that the pens are making your daily application so effortless. I want to completely reassure you that keeping up with your routine right now to protect against the fungus coming back is the exact right strategy. Fungal spores can be incredibly stubborn, but continuing your application will help ensure that beautifully clear, healthy new growth remains protected all the way from the root.

We are so incredibly grateful for your recommendation to your friend, too! Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Risa,

Thank you so much for the wonderful 5-star review! We completely understand how refreshing it is to run into customer support that actually resolves things right away, rather than passing you around from person to person or dragging things out. Hearing that James handled everything for you courteously, expertly, and expeditiously is absolute music to our ears!

We pride ourselves on being a transparent, human company, so knowing James provided you with that exact level of stellar care means the world to us. I will make sure your fantastic compliments—and your enthusiastic vote for a raise—get passed along directly to James and our leadership team! We want to completely reassure you that our entire team is fully dedicated to keeping your experience just as smooth, reliable, and high-quality every single time you connect with us.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Sonny,

Thank you for bringing this to our attention. I am deeply sorry for the immense frustration, stress, and headache this situation has caused you. Discovering unauthorized charges and having to go through the trouble of canceling your credit card is an incredibly stressful experience, and I completely understand why you are angry. Please be assured that this is absolutely not the experience we want you to have, and we are committed to helping you sort this out completely.

We want to investigate what happened, ensure any hidden accounts are completely shut down, and help you get your money back. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com or call our line at 1-217-290-9938. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Don,

Thank you for reaching out and sharing your honest progress since March. I completely understand how disheartening it feels when you're doing everything right—applying it twice a day for months—and only seeing very slow improvement. It’s completely normal to feel a bit unsure when dealing with that thick membrane under the nail, but I want to reassure you that you are on the right track and the formula is absolutely designed to tackle it.

To be completely transparent, toenail fungus is incredibly stubborn because it hides deep beneath thick layers of keratin. Since toenails grow so slowly, it often takes anywhere from three to six months to finally see that tough, old tissue clear out and make way for fresh, healthy growth. Your incredible consistency is exactly what is needed to win this fight.

To help the pen penetrate that thick membrane more effectively, here are two quick tips:

Gently file the top surface: Once a week, lightly file down the thickness of the affected nail. This removes the barrier of dead keratin so the formula can sink directly into the root of the fungus.

Apply under the nail edge: If the nail has lifted at all, make sure to brush the formula underneath the front edge to target the membrane directly.

You are doing an amazing job, Don. Keep trusting the process and staying consistent—those next three months are truly where the real transformation happens.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com or call our Brand Reputation line at 1-217-290-9938. We are completely in your corner and cheering you on!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Debra,

Thank you so much for taking the time to share such a transparent and heartfelt 5-star review. We completely understand how incredibly stressful and upsetting it is to see an unexpected $75 charge, especially in this economy where every dollar counts. Getting caught off guard by a subscription is genuinely frustrating, and we completely validate why you were so upset in that moment.

Please don't worry for a second about not being "nice"—we are all human, stress happens, and our team is here to support you, not judge you. I am so glad that Arlene M. was able to provide the professional, compassionate care you deserved and got your refund sorted out quickly without making you jump through hoops to ship things back. Your incredibly kind offer to return the inventory speaks volumes about your character, but please keep it or pass it along to someone who might need it!

We want to completely reassure you that even though our product wasn't the right fit for you, our commitment to treating people with honesty and respect will never change. We are so grateful for your grace and your recommendation.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you ever need anything else. We’re always here to help and wish you the absolute best!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Karen,

Thank you so much for the wonderful 5-star review and for sharing your excitement with us! We completely understand how incredible it feels to finally see a real change, especially when you've been waiting for something that actually works. Hearing that you started just 3 weeks ago and saw a difference right away is absolutely fantastic news!

Seeing that immediate shift is the best validation that your nails are responding beautifully to the formula. I want to completely reassure you that your goal of having perfect nails soon is well within reach! Because healthy nail transformation relies heavily on momentum, staying dedicated to your daily routine right now is the absolute key to making sure that clear, beautiful new growth takes over completely from the root.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Donna,

Thank you so much for the wonderful 5-star review and for sharing this amazing update! We completely understand how anxious it can be when you are dealing with stubborn nail issues, just waiting and hoping for a real sign of change. Hearing that you are already seeing a huge improvement in both the color and thickness of both your big toes is absolutely incredible news!

It warms our hearts even more to hear that you shared your order with your daughter and that she is loving it too. We want to completely reassure you that our formula will continue working hard right alongside both of you to ensure that healthy, clear new growth keeps pushing through all the way from the root. Sticking with your daily routine is the absolute key to keeping this fantastic momentum going!

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you and your daughter continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Bryan,

Thank you so much for the incredible 5-star review! We completely understand how rare and refreshing it is to receive genuine, personalized care nowadays rather than automated replies or standard scripts. Hearing that Mori reached out with a personal phone call and provided you with so many valuable tips truly warms our hearts.

We pride ourselves on being transparent, human, and completely dedicated to your progress, so knowing that Mori’s courteous nature and expert guidance made you feel so confident in choosing us means the world to our team. I will make sure to pass your wonderful compliments directly along to her—she is going to be absolutely ecstatic! I want to completely reassure you that with Mori, her team, and our 90-day money-back guarantee, you are in the safest possible hands for your entire recovery journey.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Amanda,

Thank you so much for the deeply moving 5-star review and for sharing your story with us. We can only imagine how incredibly frustrating, painful, and exhausting it must have been to deal with a severe infection, redness, and inflammation for years—especially when even prescription treatments from your doctor weren't providing the relief you needed.

Hearing that your nails are finally starting to get back to normal for the first time ever is absolutely incredible news, and we are over the moon for you! I want to completely reassure you that our formula will continue working hard right alongside you to protect and restore your nails completely from the root. Your patience and resilience through this journey have been amazing, and seeing your health and confidence come back is exactly why we do what we do.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Mary,

Thank you so much for the 5-star review and for sharing your experience with us! We completely understand how refreshing it is to actually get a quick response, especially when so many companies make it incredibly difficult to get a reply or a hassle-free refund.

I am so glad our customer service team was able to step in and resolve your subscription issue quickly and without any questions. We place a huge importance on transparency and genuine care, so hearing that this experience has made you think highly of us truly means the world. While you're still waiting to see the product's results, we want to completely reassure you that we will be standing right beside you with that exact same level of dedicated support throughout your entire journey. Healthy nail transformation takes some time, but we are confident in our formula and in your success!

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

6 days ago

Hey Barbara,

Thank you so much for reaching out and sharing your experience with us. I am so incredibly sorry to hear that you haven't seen the results you were hoping for. It is genuinely frustrating to invest your time, effort, and money into trying everything only to feel like nothing is happening. I want to assure you that we are completely committed to stepping in and helping you figure this out.

To be completely transparent, tackling stubborn fungus is a process that unfortunately takes a lot of time. Because toenails grow incredibly slow, it can often take several months of everyday use to finally see that fresh, clear nail growth push through. We stand proudly behind our product because it's built with a maximum-strength, clinical-grade 25% Undecylenic Acid formula designed to aggressively clear out fungal infections, but consistency and time are its essential partners.

We want to make sure you are taken care of properly. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@mylunavia.com or call our line at 1-217-290-9938. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team