Lunavia Reviews 390

Reply from Lunavia

5 days ago

Hi Mike,

Thank you so much for the fantastic 5-star review and for sharing your progress! We completely understand how anxious it can be when starting a new treatment, just waiting and watching closely for any sign that your time and effort are paying off. Hearing that your toenail color is already looking much better after just 19 days is incredible news!

Seeing that discoloration lift so early on is a wonderful sign that your body is responding beautifully to the formula. I want to completely reassure you that you have the exact right mindset—time truly will tell, because healthy new nail growth takes time to fully replace the old tissue from the root. Sticking with your daily routine right now is the absolute key to keeping that momentum going and ensuring those results keep getting better.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Tony,

Thank you so much for the wonderful 5-star review! It truly made our day to read your kind words. Reaching out to customer support can sometimes feel transactional or rigid, so I am absolutely thrilled to hear that you love "talking" to Theresa and that she has been so helpful and pleasant every time.

We pride ourselves on being transparent, human, and genuinely supportive, so knowing Theresa has brought that warmth to your experience means the world to us. I will be sure to pass your lovely compliments directly along to her—she will be absolutely ecstatic to know she made such a positive impact! We want to reassure you that our entire team is always dedicated to providing you with that exact same high level of care and support.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Mike,

Thank you so much for the 5-star review and for sharing your progress with us! We completely understand how anxious it can be when starting a new treatment, just waiting and watching for any sign that things are moving in the right direction. Hearing that you're already starting to see some slight progress while only halfway through your very first pen is fantastic news!

Dealing with stubborn nail issues requires a lot of patience, and seeing those early shifts is a wonderful sign. I want to completely reassure you that you are on the right track. Because healthy new nail growth takes time to fully push out and replace the old tissue from the root, sticking with your daily routine right now is the absolute key to seeing those results continue to improve and clear up.

We are completely in your corner, Mike! Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Sheila,

Thank you so much for the 4-star review and for sharing your experience! I am so incredibly glad to hear that Theresa was able to step in and make your return and refund process smooth and hassle-free. We completely understand how frustrating it is to find yourself on an unintended subscription, and I want to assure you that our goal is always to make things right quickly and transparently.

It is also fantastic to hear that your nails are seeing improvement! Whether it’s our formula, the oral medication, or the powerful combination of both working together, what matters most is that you are getting the clear, healthy results you deserve. Combining a topical treatment with oral medication is actually a great way to tackle stubborn fungus from both the inside out and the outside in.

We are so happy we could help you resolve this. Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Kenneth,

Thank you so much for the fantastic 5-star review! We completely understand that when it comes to trying a new product, you just want something that is straightforward and actually does what it promises without any unnecessary fuss. Hearing you say it's easy to use and it works—because that truly is the main thing—is exactly what we strive for!

We want to completely reassure you that we are committed to keeping your experience just as simple and effective moving forward. Your success is our top priority, and we're so glad the formula is delivering the real results you deserve.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, hassle-free experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Sandy,

Thank you so much for the fantastic 5-star review and for sharing your excitement with us! We completely understand how anxious it can be when you start a new treatment, just waiting and hoping for a sign that it's actually working. Hearing that you are already seeing real, visible results at the start of your third week is absolutely incredible news!

Seeing such early progress is the best validation that your body is responding beautifully to the formula. I want to completely reassure you that our formula will continue working hard right alongside you to ensure your nails keep getting clearer and healthier every single day. Staying consistent is your superpower right now, so keep doing exactly what you're doing!

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Ed,

Thank you so much for the 5-star review and for sharing your progress! We completely understand how anxious it can be when you're waiting to see if a treatment is really working, so hearing that you're already noticing a change is fantastic news. It takes a lot of patience to deal with stubborn nail issues, and your dedication is exactly what makes all the difference.

I want to completely reassure you that you have the right mindset—continuing with the treatment is exactly how you'll see those results keep improving. Because healthy new nail growth takes time to fully replace the old tissue, staying consistent right now is the absolute key to success. We are completely in your corner and excited to see your nails continue to transform!

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Paula,

Thank you so much for the 5-star review and for sharing your experience with us! We are absolutely thrilled to hear that you are finding the product itself to be very good and that it's meeting your expectations.

At the same time, I am so sorry for the initial surprise and frustration of finding yourself on an unplanned subscription. We hold ourselves to high standards of transparency, and the last thing we ever want is for our customers to feel caught off guard. I am incredibly glad that our customer service team was highly responsive and stepped in to resolve everything quickly and smoothly for you. We want to reassure you that your account is completely taken care of and in the right place.

We truly appreciate your support and your understanding. Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi There!

Thank you so much for the wonderful 5-star review and for taking the time to highlight your experience! It truly made our day to read your kind words. Reaching out to customer support can sometimes feel daunting, so I am incredibly glad that Mori was able to provide you with such a professional, warm, and personable experience.

We place a huge importance on clarity and transparency, so hearing that she explained the product and your next steps so clearly is fantastic news. I will be sure to pass your lovely compliments directly along to Mori—she will be absolutely thrilled to know she made such a positive impact on your journey! We want to reassure you that our entire team is always dedicated to giving you that same high level of care and support.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Karen,

Thank you for your 4-star review and for sharing your feedback with us! I completely understand how frustrating it can be when a subscription order processes or arrives much faster than you actually need it to. When you're still working through your current supply, the last thing you want is more product piling up too quickly. I want to assure you that we can easily fix this timing for you.

We want to make sure your shipments match your actual pace perfectly. We can easily push back your next delivery date, pause your shipments, or adjust the frequency so you only get a new order exactly when you are ready for it.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth, hassle-free experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

7 days ago

Hey James,

Thank you so much for reaching out and sharing your honest feedback with us. I completely understand where you're coming from—when you see a higher price tag, it’s only natural to question if it’s truly worth your hard-earned money. I want to assure you that we take your feedback seriously, and we never want our customers to feel like they aren't getting total value from us.

To be completely transparent, our price reflects the premium quality and strength of what's inside. We use a highly concentrated, maximum-strength 25% Undecylenic Acid formula, combined with high-grade nourishing oils. It costs more to produce a clinical-strength formula that safely and effectively clears stubborn fungus, but we pour that value directly into giving you real, visible results that last.

We really appreciate you giving us a shot. We want to check in on how your experience has been so far, so we will be contacting you via email to help you further with your journey! To ensure your total peace of mind, please remember that your purchase is completely covered by our 90-day money-back guarantee.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com or call our line at 1-217-290-9938.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Florence,

Thank you so much for your beautiful 5-star review! Reading your words honestly brought tears of joy to our eyes. Dealing with stubborn nail issues can take a huge toll on your confidence, so hearing that seeing your toenails almost back to normal is bringing your happiness back is incredibly moving. It truly is no joke, and we are so incredibly happy for you!

We want to completely reassure you that we are committed to supporting you all the way through to the very end of your healing journey. Your happiness is exactly why we do what we do, and your amazing success is a testament to your consistency and dedication.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth, wonderful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Nora,

Thank you so much for the beautiful 5-star review and for sharing your wonderful experience! Reading your words brought a huge smile to our faces. You hit the nail right on the head—dealing with nail restoration requires so much patience, and your recognition that commitment and consistency are the true keys to success is spot on.

It is incredibly rewarding to hear that you are already seeing encouraging, positive results week by week! Seeing that progress is the best validation that your dedication is paying off, and we want to completely reassure you that our formula will continue working hard right alongside you to restore your nails completely.

Thank you for being such an inspiration to other customers on this journey. Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 3, 2026

Hi Eleanor,

Thank you so much for taking the time to share your heart-warming 5-star review!

It is completely natural to feel skeptical at first when starting a new treatment, but hearing that your conversation with Francine felt like "one big hug" absolutely melted our hearts. We know that navigating nail health can feel vulnerable and overwhelming, which is why we aim to provide genuine human connection alongside real education. I am so glad Francine could give you that thorough, patient clarity on what to expect so you feel completely supported on this journey. We will definitely pass your sweet words along to her!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 3, 2026

Hi there,

Thank you so much for taking the time to share your 4-star review!

I completely understand your frustration with the process not moving as fast as you'd hoped. It is entirely natural to want quick results when dealing with stubborn nail issues, and it can definitely feel like a test of patience! Because toenails grow notoriously slow, the formula works behind the scenes to protect the new growth at the root, which just takes time to visibly push forward.

The fact that you started in February and are already seeing solid progress is a massive win! That means your daily routine is working beautifully and your consistency is absolutely paying off. Keep up that amazing momentum—you are on the exact right path to completely healthy nails!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 3, 2026

Hi Tinesia,

Thank you so much for taking the time to share your incredible 5-star review!

Hearing that our pen is the absolute best product you have used truly makes our day. Dealing with stubborn nail issues can be a long and frustrating journey, so knowing that our formula has earned your trust and provided such a positive experience means the world to us. Your confidence in our product keeps us motivated to continue delivering the absolute best care possible!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Luz,

Thank you so much for the wonderful 5-star review! We completely understand how frustrating it can be to deal with companies that hide behind automated bots or take days to get back to you, leaving you entirely in the dark. Hearing that you found our support team to be amazing and highly responsive truly warms our hearts.

We pride ourselves on being a transparent, human-centered team, so knowing that our quick and caring communication hit the mark for you means the world to us. I want to completely reassure you that we are fully committed to maintaining this high standard for you. Whenever you need us, you can always count on a real, confident, and helpful human being on the other end ready to assist.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Sandra,

Thank you so much for the wonderful 5-star review! We completely understand that starting a new routine for nail fungus can feel a bit overwhelming, especially when you want to make sure you're doing everything exactly right to get the best results. Hearing that Joyce Ablaza took the time to be so thorough, personable, and friendly while walking you through the product and regimen truly warms our hearts.

We pride ourselves on being a transparent, human-centered team, so knowing that Joyce’s expert and welcoming guidance made you feel confident and comfortable means everything to us. I will make sure your fantastic compliments are passed along directly to her—she is going to be absolutely thrilled! I want to completely reassure you that with Joyce and our entire team backing you up, you have a solid, dedicated support system with you every single step of the way.

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

5 days ago

Hi Dee,

Thank you so much for the fantastic 5-star review! We completely understand how incredibly frustrating and stressful it can be when an unexpected auto-ship order goes through, leaving you rushing to get it sorted out. Hearing that Karla jumped in almost immediately with so much genuine care and responsiveness to take that weight off your shoulders truly warms our hearts.

We pride ourselves on being a transparent, human-centered company, so knowing that our team's communication has already given you such a positive experience means the world to us. I will be sure to pass your wonderful compliments directly to Karla—she is going to be absolutely thrilled! I want to completely reassure you that our high standard of support will stay right there with you whenever you need us. We are so excited for you to try our eyelash growth serum, and we're confident you're going to love it!

Please feel free to reply right here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Amy,

Thank you for taking the time to share your review, and thank you so much for the wonderful shout-out to Joyce! We are so glad she was able to provide thorough, personalized support for your situation.

At the same time, I completely understand your frustration regarding our advertising and the product quantities required for treatment. We never want our customers to feel misled or pressured by up-sells. The reality of dealing with stubborn nail fungus is that it takes multiple months of consistent use to see a full, healthy nail grow back from the root, which is why larger packages are often needed. However, we clearly need to do a better job of making that transparent from the very beginning. We take your feedback seriously and will use it to improve how we communicate our treatment timelines.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com or call our line at 1-217-290-9938. We’re always here to help you.

Best regards,
Nicky
Lunavia Customer Care Team