Lunavia Reviews 390

Reply from Lunavia

Jun 2, 2026

Hi Karen,

Thank you so much for taking the time to share your 5-star review!

Hearing that you’ve already noticed a big difference while only on your second pen out of six is absolutely incredible news. Dealing with stubborn nail issues takes a lot of patience, so seeing such a clear shift so early in your routine is a fantastic sign that the formula is doing its job beautifully. You have set yourself up for total success with that 6-pack supply, and your consistency is going to ensure those healthy, clear nails take over completely. Keep it up!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Steve,

Thank you so much for the 5-star review! I am absolutely thrilled to read your message—hearing that our formula is the first product in 8 years to give you real, visible results is huge!

I can only imagine how exhausting and frustrating it must have been trying things for nearly a decade without success. Your excitement is 100% justified, and our whole team is celebrating this breakthrough with you! Those early results are the ultimate proof that your patience is finally paying off. Keep up that steady daily routine, because you are officially on the path to completely healthy nails.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Curtis,

Thank you so much for taking the time to share your 5-star review!

Hearing that you are already seeing noticeable improvements on your toenails is absolutely wonderful. Dealing with stubborn nail issues requires a lot of patience, so seeing that positive shift is a clear sign that your daily routine is paying off. Keep up that steady consistency—you are on the right track, and we are cheering you on as your healthy new nails continue to grow in!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Leslie,

Thank you so much for the wonderful 5-star review! Hearing that you are already rocking your sandals again after 3 months brings a massive smile to our faces—that is a huge milestone, and you deserve to show off your toes with absolute confidence!

You have the perfect perspective on this journey. Because toenails grow from the root out, it truly takes that 6-month mark to see a total transformation. Seeing significant improvement already is an incredible sign that your daily routine is paying off beautifully. Keep up that amazing consistency; you are completely on track for a full recovery!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Stephanie,

Thank you so much for taking the time to share your 5-star review!

First and foremost, congratulations on getting your toes completely cleared up—hearing that your original order did the absolute trick is the best news ever! I completely understand how surprising it can be to find yourself on a subscription you didn't realize you signed up for, so I am incredibly glad Maria B. was there to take care of you so kindly and efficiently. She is wonderful at making sure our customers are looked after, and your subscription cancellation and refund are fully locked in and processed.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Updated Jun 2, 2026

Hi Jesus,

Thank you so much for the awesome 5-star review!

Hearing that our formula is working great for you absolutely makes our day. There is nothing better than knowing a routine is paying off, and we are incredibly excited to keep supporting you on your journey to healthy nails. We'll be locked in and ready to get your next order out to you whenever you are ready!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Catalina,

Thank you so much for taking the time to share your 5-star review!

We are absolutely thrilled to hear that Grace took such wonderful care of you. Navigating different protocols and understanding the treatment process can sometimes feel a bit overwhelming, so I am incredibly glad she was able to explain everything so clearly and kindly for you. She is a wonderful asset to our team, and we will definitely pass your sweet words along to her!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Updated Jun 1, 2026

Hi Tammy,

Thank you for reaching out to us. We are so sorry to hear that you haven’t received your shipment yet since ordering on May 6th. We completely understand how frustrating it is to wait nearly a month for a package without knowing where it is, and we want to assure you that we are here to help you get this sorted out right away.

After checking your details, we found your order and discovered that it was actually canceled and fully refunded. Unfortunately, delivery to the United Arab Emirates is currently not possible for our shipments, which is why the order could not go through.

We will be sending you a direct message via email shortly to help you further and explain the details. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com or call our line at 1-217-290-9938.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Denise,

Thank you so much for taking the time to share your 5-star review!

Hearing that the formula is working well and that the fungus is almost gone is absolutely wonderful news. It takes a lot of daily commitment to get to this point, so you should be incredibly proud of your progress! Since you are so close to the finish line, keeping up with your routine just a little longer is your absolute ticket to clearing it out completely. We are cheering you on!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Raymond,

Thank you so much for the fantastic 5-star review and for sharing your incredible routine with us! Stocking up on the 6 pens and 6 sprays was a smart move, but your actual daily routine is what makes you an absolute pro.

Washing your feet, turning your socks inside out to spray them, treating your shoes, and letting your feet air out as much as possible is the gold standard of nail care. You also hit the nail on the head: this isn't an overnight fix, and it truly takes months of patience for the healthy nail to grow back completely. Your clear understanding and dedication are exactly why you are getting such great results!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

May 31, 2026

Hi Robbie,

Thank you for sharing your feedback. We agree that reading reviews from other customers plays an important role when considering a wellness purchase.

It appears your rating is based on comments you have read rather than a direct, firsthand experience with our product or service. While we respect your hesitation, we always encourage prospective customers to reach out to us directly so we can provide accurate information about our formulas, our flexible subscription options, and our support policies.

Nail health is a journey that takes time and consistency, which is why we offer both individual packages and subscription options that customers can modify or cancel at any time directly through their online portal. We also stand behind our brand with a standard Satisfaction Guarantee, and our team is always accessible at support@mylunavia.com to help.

Should you ever decide to give Lunavia a try, we would welcome the opportunity to earn your confidence through a true firsthand experience.

Kind regards,

Alejandra
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Kirk,

Thank you for sharing your experience and for the 4-star review! I am so glad to hear that our team was able to fix that shipping glitch and refund you immediately, and it's great that you find the pens so affordable and easy to use.

You are doing an incredible job by soaking your feet for 20 minutes before applying—that is an excellent way to soften the nail and help the formula penetrate deeply! Since toenails grow very slowly, it is completely normal not to notice a major transformation by the second month, even for a mild issue. The healthy nail has to grow entirely from the root to the tip, so your patience and consistency are going to be what gets you over the finish line.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Carol,

Thank you so much for the wonderful 5-star review! I am absolutely thrilled to hear that James, our Wellness Manager, was so incredibly helpful in setting you up for success. It is completely normal that you haven't seen results just yet since you're early in the process, but the fact that you are following the directions exactly is your absolute ticket to success.

I want to completely reassure you that you will never have to navigate this journey alone. We will absolutely continue to follow up with you and help you track your usage. We fully expect questions to pop up as your nails change, and our team is locked in and ready to guide you every single step of the way until you get the healthy results you're looking for!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Yolanda,

Thank you so much for the 5-star review!

Hearing that you really think the formula is working puts a huge smile on our faces. Stubborn nail issues require plenty of patience, so noticing that positive shift is an incredible sign that your daily commitment is paying off. Keep up the amazing consistency—you are doing great, and we are cheering you on as you head toward the finish line!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

May 30, 2026

Hi Terese,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand your concerns regarding the subscription and billing process. I have reviewed your comments and reached out to you directly via email to address your concerns and work toward a resolution.

We value customer feedback and appreciate the opportunity to assist. Please check your inbox, and if you have any additional questions, we're here to help.

Best regards,

Alejandra
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi James,

Thank you so much for taking the time to share your 5-star review!

We are absolutely thrilled to hear that Ms. Joyce took such wonderful care of you. Trying to navigate online platform guidelines can sometimes feel a bit confusing, so I am incredibly glad she made the Trustpilot steps so clear, friendly, and easy to understand. She is a valued member of our team, and we will definitely pass your kind words along to her!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

May 30, 2026

Hi there,

Thank you for sharing your feedback. We're sorry to hear that Lunavia did not meet your expectations.

We'd like the opportunity to learn more about your experience and review your account. We have reached out through Trustpilot, requesting additional information so we can locate your order and investigate further.

When you have a moment, please reply to our message with the email address or order details associated with your purchase, and I will be happy to assist.

Thank you,

Alejandra
Lunavia Customer Support Team

Reply from Lunavia

Jun 2, 2026

Hi Jason,

Thank you so much for the awesome 5-star review and for sharing your progress with us! Hearing that you can already see a definite improvement after just a month is incredible news.

You have the absolute best mindset—stubborn nail issues require exactly what you're doing: tackling them a little bit at a time. Keeping up that solid routine 2 to 3 times a day is your absolute secret weapon. Since toenails grow slowly, your consistency is going to ensure that healthy new nail takes over completely. We're cheering you on!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Charlotte,

Thank you so much for the wonderful 5-star review and for sharing your journey with us! I love your commitment to getting healthy nails so you can finally stop hiding them—that is such a liberating feeling, and you deserve to flash those toes with absolute confidence.

It is completely normal to see a slow, steady change at this stage. Since toenails grow from the root out, it definitely takes a bit of time, but your dedication is exactly what will get you there. Regarding the pens, you made a great point! Nail thickness and absorption can definitely affect how much formula is drawn out during each application. To ensure you're getting a steady flow without wasting any product, just a gentle twist until the brush is damp is all it takes.

We are so glad you find the routine affordable and easy to stick with. Keep up that amazing consistency—you are doing great!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 2, 2026

Hi Nathan,

Thank you for taking the time to share your review. I am incredibly glad to hear that you found our team knowledgeable, professional, and courteous—we always aim to provide top-tier care! However, I am truly sorry that your experience with our receptionist was off-putting. First impressions matter immensely, and it is disappointing to hear that we missed the mark there.

Please accept our apologies; I want to reassure you that we have shared your feedback directly with our front desk team to ensure every interaction reflects the high standards you experienced with the rest of our staff.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team