I ordered their product but never received it. But after speaking with their customer service, they honored my request for an immediate refund and they cancelled my subscription. The only reason I g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My product arrived in a timely manner and my one on one consultation was easy to understand and educational. Arianne was pleasant and tactful. I was disappointed when I found out treatment would take... See more
Company replied
So far so good. I purchased six pens and I am just finishing the first one. I am very consistent with morning and night applications and I believe I see improvement. I am glad I purchased plenty of pe... See more
Company replied
I'm treating my toes 2 to 3 times every day. The applicator is easy and effective as it allows me to reach under the nail. I'm also using anti-fungal spray in my shoes and socks. I'm about 30 days... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.4
Excellent
391 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charm
Charm
Knowledgeable, professional and courteous it would have been five stars had the receptionist not been offpui
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Nathan,
Thank you for taking the time to share your review. I am incredibly glad to hear that you found our team knowledgeable, professional, and courteous—we always aim to provide top-tier care! However, I am truly sorry that your experience with our receptionist was off-putting. First impressions matter immensely, and it is disappointing to hear that we missed the mark there.
Please accept our apologies; I want to reassure you that we have shared your feedback directly with our front desk team to ensure every interaction reflects the high standards you experienced with the rest of our staff.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
So far so good
So far so good! Just takes a lil time to kick that fungus's butt right outta the field! I anticipate a full recovery in like 3 to 5 weeks ... Treatments and progress well underway! So glad for Lunivia
May 29, 2026
Unprompted review
Reply from Lunavia
Hi Heather,
Thank you so much for the fantastic 4-star review and for sharing your journey with us! I absolutely love your attitude—you are exactly right, it takes a little time to kick that stubborn fungus's butt right out of the field, but you are absolutely winning the match!
It is wonderful to hear that your treatments and progress are already well underway. Because toenails grow quite slowly, staying consistent over these next 3 to 5 weeks is going to be your absolute secret weapon for that full recovery. We are cheering you on every step of the way!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Seeing a difference already with my 1st…
Seeing a difference already with my 1st pen!!
May 29, 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that you’re already seeing a visible difference with just your first pen. We know how much of a relief it is to finally find something that works, and we’re so glad you're seeing those early wins!
Keep up that great momentum. Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
I have been using the pen since around…
I have been using the pen since around the end of April, beginning of May and I'm noticing some change. Because I work 16 hours a day 5 days a week with my feet stuck in socks and shoes, l expect it to take a little longer. But I am committed to it for at least the next 6 months.
May 29, 2026
Unprompted review
Reply from Lunavia
Hi Tasha,
Thank you for sharing your journey with us! Working 16-hour shifts is incredible, but we know how tough that can be on your feet, especially when they’re tucked away in shoes all day. It’s great that you’re already noticing changes despite those long hours.
Your 6-month commitment is the perfect mindset—patience and consistency are exactly what lead to lasting results. We’re rooting for you and are here to support you every step of the way!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
treating the fungus and healthy nail…
treating the fungus and healthy nail growing
May 29, 2026
Unprompted review
Reply from Lunavia
Hi Karen,
Thank you so much for the 5-star review! We are absolutely delighted to hear that the fungus is being treated effectively and that you can already see healthy new nail growth. There is no better feeling than seeing that visible progress!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Quick results and pretty happy with…
Quick results and pretty happy with current state of my nails.
May 29, 2026
Unprompted review
Reply from Lunavia
Hi Julio,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that you’re seeing quick results and are happy with the current state of your nails. It’s always our goal to help our customers feel confident again, and knowing we’ve hit the mark for you truly makes our day.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
It's working but slowly
It's working but slowly, better than anything else I've tried.
May 29, 2026
Unprompted review
Reply from Lunavia
Hi Mario,
Thank you for the 5-star review! We completely hear you—while we all wish for overnight results, nail health is definitely a marathon. We are so glad to hear that even if it's moving slowly, our formula is finally working for you where others fell short.
Consistency is your best friend here, and we're confident that sticking with it will lead to the clear results you're looking for.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Seems to be helping with the lifted…
Seems to be helping with the lifted nail. I will get back with more as it has only been a month
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Robin,
Thank you for sharing your experience! We know how concerning a lifted nail can be, so it’s wonderful to hear that you’re already seeing positive changes after just one month.
Nail growth is a slow process, but you’ve clearly got the right mindset by giving it the time it needs. We can’t wait to hear more about your progress as you continue!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
No change in my toe nails condition but…
No change in my toe nails condition but I’m still hopeful
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Myron,
Thank you for your honesty! We completely understand that waiting for visible change can be a test of patience, especially with nail care. Please don't lose heart—healthy nails grow slowly, and staying consistent is the biggest factor in seeing that breakthrough. We’re right there with you and are confident that your persistence will pay off!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
So far, so good
So far, so good. I am not expecting easy quick perfect results. I am working for thorough results for the long haul.
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Norm,
Thank you for sharing your mindset with us! You hit the nail on the head—true, thorough results take time and patience. We really appreciate your realistic approach, as consistency over the "long haul" is exactly what leads to the best transformation. We're glad to hear it's going well so far!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Product Works
I can tell a significant difference in my nails. Before too long I expect to be wearing open toe sandals! I’m happy!
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Linda,
Thank you so much for sharing your excitement! Hearing that you’re already seeing a significant difference is exactly why we do what we do. There is no better feeling than regaining the confidence to wear open-toe sandals again, and we are so happy to be part of that journey with you!
Keep up that consistency—you’re almost there! Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
James was very patient and helpful with…
James was very patient and helpful with the concerns l had and all was satisfactory in the end. Thank you James!
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Sheila,
Thank you so much for the kind words! We are thrilled to hear that James was able to provide the patient and helpful support you deserved. It’s always our goal to make sure any concerns are handled with care, and I’ll be sure to pass your thanks along to him—it will truly make his day!
We are so happy that everything was resolved to your satisfaction. Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Long term fungal infection.
Retired Hospital Corpsman, I ended up getting this toenail fungus from getting trnch foot from a training exercise in Panama. Out of all 10 of my toes with fungus for over 30 years, three of them are clearing up. Still have some more to go, I have tried just about everything in the past. This seems to be working.
May 1, 2026
Unprompted review
Reply from Lunavia
Hi Brian,
First and foremost, thank you for your service as a Hospital Corpsman. Dealing with the aftermath of trench foot for 30 years is an incredible amount of time to struggle with fungus, and we are truly honored that our pens are finally making a dent where other treatments couldn't.
Seeing three toes clearing up is a fantastic start! Since this has been a decades-long battle, we’re confident that with continued consistency, you’ll keep seeing that progress across the rest. We’re standing right there with you.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help ensure you have a smooth experience moving forward!
Best regards,
Nicky
Lunavia Customer Care Team
Seemed to work great...I need more to…
Seemed to work great...I need more to finish
April 1, 2026
Unprompted review
Reply from Lunavia
Hi Suzi,
Thank you for the 5-star shout-out! It’s wonderful to hear that you’re already seeing great results. We completely understand that the journey to healthy nails is a marathon, not a sprint, and we want to make sure you have everything you need to cross the finish line.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any questions about restocking or need assistance with a new order. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
This product has really been healing my…
This product has really been healing my toe nails. I have used so many things over the years and nothing really worked. This is clearing my nails to a point I can see the half moon growing back and new pink nail. I started using it consistently at the beginning of April so I have some time to go before the infected nail grows out but I know it’s working!!!
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Amanda,
Thank you so much for sharing your success! We know how frustrating it is to try countless products over the years with no results, so hearing that you can finally see your "half moons" and new, pink nail growing back is absolutely wonderful.
April was only a few months ago, so you are making incredible time! You’ve nailed the secret to success: consistency. We are just as excited as you are to see that healthy nail continue to grow out completely.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
My experience with this company has…Horrible
My experience with this company has been horrible order on shipment only and they have been charging my card every other month. When I noticed the charges in March I called was able to speak to a live person and they said it would be canceled. As of May 27, 2026 there at it again charging my card and I never authorized or signed up for repeat order. When I reached out A1 answered keep me on hold for 25 mins then phone dropped. I tried several times calling with same result before finding an email address. After emailing them I was emailed back by A1 yet again no live person this time. I was force to contact my bank and report fraud, what a hassle. So I would not recommend this copy due to the lack of integrity and honest when it comes to selling this product.
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Michelle,
I am incredibly sorry for the frustration and hassle you’ve experienced. This is certainly not the level of service we strive for, and I completely understand your frustration regarding the unauthorized charges and the difficulty getting through to us.
I have personally looked into your account and can confirm that your subscription is now fully cancelled. To resolve this immediately, I have processed a full refund for both your April and May charges. To save you any further trouble, please keep any products currently in transit with our compliments—no need to return them.
We will be reaching out to you via email to ensure everything is resolved to your satisfaction. If you need any additional assistance in the meantime, please reach out to us at wecare@mylunavia.com or call us at 1-217-290-9938.
Best regards,
Nicky
Lunavia Customer Care Team
It’s easy to use and I do see an…
It’s easy to use and I do see an improvement
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Linda,
Thank you for the 5-star review! We’re so happy to hear that the pens are easy to use and, most importantly, that you’re already seeing a positive difference. That progress is exactly what we aim for!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My affected toes.
My experience with this lunavia pen is wonderful. Never had a anti fungal that was so easy to use. The pen is a very simple application. This product is the best l have used in 25 years and it shows. Only been on this for about 5 weeks and it shows.
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Vincent,
Thank you so much for sharing your story! Hearing that our pen is the best product you’ve used in 25 years is incredibly powerful. We designed the application to be as simple as possible, and seeing such a huge difference in just 5 weeks is exactly the kind of success we love to celebrate with our customers.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience on your journey to healthy nails!
Best regards,
Nicky
Lunavia Customer Care Team
Got my pens several weeks ago
Got my pens several weeks ago. Had been using a traditional lacquer prescribed by my dermatologist—with no results thus far. The pen is much easier to use and I am doing it 2x daily in hopes
of positive results. Nice that the folks at Lunavia check up on me!!
May 1, 2026
Unprompted review
Reply from Lunavia
i Jeffrey,
Thank you for the 5-star review! We know how frustrating it is to use prescription lacquers for weeks without seeing a change. We’re so glad you’re finding our pens much easier to fit into your 2x daily routine—consistency is exactly what leads to those positive results!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us every step of the way.
Best regards,
Nicky
Lunavia Customer Care Team
I didn't realize I agreed to a…
I didn't realize I agreed to a subscription. I emailed the company and got a very positive response. Maria B. Was extremely helpful in cancelling my subscription.
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Jeff,
Thank you for sharing your experience! We completely understand how those subscription details can sometimes slip by, and we’re so glad Maria B. was able to step in and get that sorted for you quickly. Providing helpful, human support is what we strive for every day.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us moving forward!
Best regards,
Nicky
Lunavia Customer Care Team
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