I ordered their product but never received it. But after speaking with their customer service, they honored my request for an immediate refund and they cancelled my subscription. The only reason I g... See more
Company replied
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Review summary
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Reviews shaping this summary
My product arrived in a timely manner and my one on one consultation was easy to understand and educational. Arianne was pleasant and tactful. I was disappointed when I found out treatment would take... See more
Company replied
So far so good. I purchased six pens and I am just finishing the first one. I am very consistent with morning and night applications and I believe I see improvement. I am glad I purchased plenty of pe... See more
Company replied
I'm treating my toes 2 to 3 times every day. The applicator is easy and effective as it allows me to reach under the nail. I'm also using anti-fungal spray in my shoes and socks. I'm about 30 days... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.4
Excellent
396 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with this company has…Horrible
My experience with this company has been horrible order on shipment only and they have been charging my card every other month. When I noticed the charges in March I called was able to speak to a live person and they said it would be canceled. As of May 27, 2026 there at it again charging my card and I never authorized or signed up for repeat order. When I reached out A1 answered keep me on hold for 25 mins then phone dropped. I tried several times calling with same result before finding an email address. After emailing them I was emailed back by A1 yet again no live person this time. I was force to contact my bank and report fraud, what a hassle. So I would not recommend this copy due to the lack of integrity and honest when it comes to selling this product.
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Michelle,
I am incredibly sorry for the frustration and hassle you’ve experienced. This is certainly not the level of service we strive for, and I completely understand your frustration regarding the unauthorized charges and the difficulty getting through to us.
I have personally looked into your account and can confirm that your subscription is now fully cancelled. To resolve this immediately, I have processed a full refund for both your April and May charges. To save you any further trouble, please keep any products currently in transit with our compliments—no need to return them.
We will be reaching out to you via email to ensure everything is resolved to your satisfaction. If you need any additional assistance in the meantime, please reach out to us at wecare@mylunavia.com or call us at 1-217-290-9938.
Best regards,
Nicky
Lunavia Customer Care Team
It’s easy to use and I do see an…
It’s easy to use and I do see an improvement
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Linda,
Thank you for the 5-star review! We’re so happy to hear that the pens are easy to use and, most importantly, that you’re already seeing a positive difference. That progress is exactly what we aim for!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My affected toes.
My experience with this lunavia pen is wonderful. Never had a anti fungal that was so easy to use. The pen is a very simple application. This product is the best l have used in 25 years and it shows. Only been on this for about 5 weeks and it shows.
May 28, 2026
Unprompted review
Reply from Lunavia
Hi Vincent,
Thank you so much for sharing your story! Hearing that our pen is the best product you’ve used in 25 years is incredibly powerful. We designed the application to be as simple as possible, and seeing such a huge difference in just 5 weeks is exactly the kind of success we love to celebrate with our customers.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience on your journey to healthy nails!
Best regards,
Nicky
Lunavia Customer Care Team
Got my pens several weeks ago
Got my pens several weeks ago. Had been using a traditional lacquer prescribed by my dermatologist—with no results thus far. The pen is much easier to use and I am doing it 2x daily in hopes
of positive results. Nice that the folks at Lunavia check up on me!!
May 1, 2026
Unprompted review
Reply from Lunavia
i Jeffrey,
Thank you for the 5-star review! We know how frustrating it is to use prescription lacquers for weeks without seeing a change. We’re so glad you’re finding our pens much easier to fit into your 2x daily routine—consistency is exactly what leads to those positive results!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us every step of the way.
Best regards,
Nicky
Lunavia Customer Care Team
I didn't realize I agreed to a…
I didn't realize I agreed to a subscription. I emailed the company and got a very positive response. Maria B. Was extremely helpful in cancelling my subscription.
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Jeff,
Thank you for sharing your experience! We completely understand how those subscription details can sometimes slip by, and we’re so glad Maria B. was able to step in and get that sorted for you quickly. Providing helpful, human support is what we strive for every day.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us moving forward!
Best regards,
Nicky
Lunavia Customer Care Team
I can honestly see a change in the way…
I can honestly see a change in the way my nails look. My wife even told me it's helping, so I really have nothing negative to say at this point.
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Billy,
Thank you for sharing that! It’s one thing to notice a change yourself, but when the wife spots the improvement too, you know it’s really working! We’re thrilled to hear you're seeing such positive results so far.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Reply from Lunavia
Hi Roy,
Thank you so much for the 5-star review! We’re thrilled to hear that you’re finding the pens easy to use and, most importantly, that they’re working great for you. We aim to make the process as simple as possible so you can focus on those results!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I have tried oral.meds
I have tried oral.meds, scrpt nail polish nothing worked for 2 years. First month using this I am seeing health nail growing. Half of nail is becoming healthy thank you.
April 16, 2026
Unprompted review
Reply from Lunavia
Hi Janelle,
Thank you so much for sharing your success! After struggling for two years with oral meds and prescriptions that didn't do the trick, hearing that you’re seeing healthy growth in just one month is absolutely incredible. We are so happy to be part of the solution that finally worked for you!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My nails are starting to look clearer
My nails are starting to look clearer. Seems likes its working
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Michael,
Thank you for sharing your progress! We are so glad to hear that your nails are already starting to look clearer. That initial change is the best sign that the formula is doing its job.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Keep up the great work!
Best regards,
Nicky
Lunavia Customer Care Team
This has been the ONLY thing to work
This has been the only thing to work on my toenail fungus I have been plagued with since childhood. I’ve been hiding my toes for as long as I can remember. When all my friends would want to go get a pedi, I would have to decline or lie about being busy. It’s been so amazing to finally see this stuff get off my feet!
March 1, 2026
Unprompted review
Reply from Lunavia
Hi Shannon,
Reading your story truly touched our hearts. We can only imagine the relief of finally seeing results after dealing with this since childhood! It’s an incredible feeling to reclaim that confidence, and we’re honored that Lunavia could be the solution that finally worked for you. We hope you’re already planning that long-overdue pedicure!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
The pen is working.
The product is working. My nail tech said that it has improved the nail. She plans on telling everyone with this provle about your product.
May 5, 2026
Unprompted review
Reply from Lunavia
Hi Jane,
Thank you for sharing your feedback! We're happy to hear that you've been pleased with the product and that you've noticed improvement. We're especially pleased to hear that others have noticed improvements as well.
We truly appreciate your support and your willingness to recommend our product to others.
Thank you for being a valued customer!
Best regards,
Alejandra
Lunavia Customer Care Team
All I can say this pen is working for…
All I can say this pen is working for me my fungus is going away I can see so much improvement! Thanks
May 27, 2026
Unprompted review
Reply from Lunavia
Hi Sara,
Thank you for taking the time to share your experience! We're delighted to hear that you've noticed such improvement and that the pen has been working well for you.
Customer feedback means a lot to us, and we're grateful for the opportunity to be part of your journey.
Thank you for choosing Lunavia!
Best regards,
Alejandra
Lunavia Customer Care Team
Yolly was very respectful
Yolly was very respectful, professional, and helpful. I enjoyed speaking with her.
May 26, 2026
Unprompted review
Reply from Lunavia
Hi Bunny,
Thank you so much for the 5-star review! It warms our hearts to hear that you had such a positive experience speaking with Yolly. We pride ourselves on having a team that is not only professional but truly cares about our customers, and I’ll be sure to share your kind words with her!
We’re here to support you every step of the way. Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Reply from Lunavia
Hi Don,
Thank you for the 5-star support! We know the "battle" against fungus can feel like a marathon, but we’re so glad you’re staying the course. Persistence is exactly what it takes to win, and we’re honored to be your teammate in this process.
You’ve got this! Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I was just about to buy it
I was just about to buy it, but with these comments I decided to it to buy it, because of the poor customer service and because you keep sending your stuff without our permission. Really bad.
May 26, 2026
Unprompted review
Reply from Lunavia
Hi Mario,
We completely understand why seeing feedback like that would give you pause. We aim for total transparency, and it genuinely hurts to hear that you feel our service or subscription process is anything less than helpful. We want to assure you that we never intend to send products without permission, and we are committed to making things right whenever a misunderstanding occurs.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate an account with the details provided. We would love the chance to show you the high level of care we truly pride ourselves on.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com or call us at 1-217-290-9938. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
It's just the second week on protocol…
It's just the second week on protocol and I think I'm seeing a bit of pink at nail bed. I'm hopeful that it continues.
May 14, 2026
Unprompted review
Reply from Lunavia
Hi Edithann,
Thank you for sharing your progress! Seeing that bit of pink at the nail bed after just two weeks is a fantastic sign—it means healthy new growth is already starting to push through.
We are just as hopeful as you are and confident that your consistency will keep that momentum going. You're off to a great start!
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I have had toenail fungus 25+ years and…
I have had toenail fungus 25+ years and I ordered 3 pens and started seeing improvement in a matter of a week and using it consistently I am seeing improvement I see my nail color changing at the base and new growth but slow which is understandable seeing that o have had it for 25+ years I am really happy with the progression it is taking I just ordered 6 more pens consistent application is a must I am so happy to see this is the only product that has ever worked for me!
May 1, 2026
Unprompted review
Reply from Lunavia
Hi Cynthia,
We are absolutely beaming after reading your story! Dealing with toenail fungus for over 25 years is an incredibly long journey, and we are so honored that Lunavia is finally the solution that’s working for you. Seeing that healthy color returning at the base in just a week is such a massive win!
You’re exactly right—consistency is the secret to tackling long-term issues, and your dedication is clearly paying off. We’re thrilled to have you stocked up with your next 6 pens to keep that beautiful new growth coming.
Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
Dylan was very helpful and listened to…
Dylan was very helpful and listened to my concerns. So far the product seems to be working. I canceled my subscription only because I have 3 pens left. I'd like to give it more time to show even more improvement. I like to be in control of my purchases and not have them sent automatically. The best part of this company is this serum is made with natural ingredients and this was the main reason I decided to give them a try. Thanks again to Dylan for her help and support.
May 26, 2026
Unprompted review
Reply from Lunavia
Hi Gigi,
Thank you so much for the kind words! We’re thrilled to hear that Dylan provided the support you needed—we’ll be sure to pass that praise along. We completely respect your choice to stay in control of your purchases; having a stockpile of 3 pens is the perfect way to keep that progress going on your own terms!
We love that our natural ingredients resonated with you, and we’re so glad you're already seeing improvement. Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
I'm treating my toes 2 to 3 times per day
I'm treating my toes 2 to 3 times every day. The applicator is easy and effective as it allows me to reach under the nail. I'm also using anti-fungal spray in my shoes and socks. I'm about 30 days in, but it's too early to see real progress. Probably because my nails grow slow.
May 26, 2026
Unprompted review
Reply from Lunavia
Hi there,
It sounds like you have the perfect routine down! Treating 2–3 times a day and using the antifungal spray for your shoes and socks is exactly the right protocol for success. You're spot on—nails do grow slowly, and 30 days is just the beginning of that healthy new growth.
Keep up that amazing consistency; it’s the key to seeing the results you're looking for. Please feel free to reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us!
Best regards,
Nicky
Lunavia Customer Care Team
Works as stated no bs
I bought for my mom. And she tried many other brands...but lunavia did the job.
March 26, 2026
Unprompted review
Reply from Lunavia
Hi Don,
Thank you for sharing this! It’s such a relief when you finally find something that actually works, especially after seeing your mom try so many other brands without success. We’re honored that Lunavia was the one to finally get the job done for her!
Please feel free to reach out to us directly at wecare@mylunavia.com if you or your mom have any other concerns. We’re here to help and ensure you both continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
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