Mymoonlamp Reviews 138

This company do not even deserve one star I ordered the moon lamp and it’s nothing like it’s displayed on website it’s cheap and nasty and picture not clear I paid over £100 as I got keyrings to match and they are even more pathetic they offered me 99p refund won’t refund me anymore as it’s personalised I kid I not the lamp looks and feels like a polystyrene ball cheap tat

Purchased lamp 23 Nov 21.Still not received as of 5th Jan 22.Delivery dates come and gone.Sent several emails,responded to some and not others .Trading standards have been informed.Asked for full refund.This item was for a terminally ill person.They don't seem to have any morals.Not good at all.

Didn't look perfect once opened but now it's lit up it's fantastic, sorry for the original review

If I could I would not even give them one star. How it was advertised then how the item has turned up is pathetic. A couple of blocks, when I first ordered the item there was on three images now for some reason there is another image of this bloody thing that I have basically paid for a few blocks and photos which I could have done at home.
Absolute joke!!!!!!

I recieved my beautiful heart moon lamp in time for christmas,im delighted with it and would recomend the company.

Excellent service only issue was with shipping company
Beautiful product

Please dont use this company , you cannot see the lantern custom pictures and even if you could the product itself would only be worth £2 it really is that bad , i wish i saw these reviews before buying i placed a refund ticket in with paypal

I bought a photo reel keyring from them and the quality is appalling! I can't even gift it to my other half, THAT'S how bad it is. What a waste of money. Horrible company selling shoddy manky products.

I received an email to check my picture for the quality and if no reply within “7 working days” it will be sent automatically.

I replied to their email but an email delivery message came back saying that it is undeliverable due to the recipient message box being full.

I paid 4.99 extra for VIP service.
Till date, it was has been two weeks since I paid and my item has not been produced at all.

STAY AWAY FROM THEM IF YOU WANT TO BUY FOR YOUR LOVED ONES

I ordered customised wooden night lamp for an engaged couple and it is exactly how it looks on the website. I am very happy with the product. Thank you.

DO NOT BUY FROM THEM!
The item is nothing like the images.

POOR POOR POOR. if I could put ZERO I would. Ordered two items over 3 weeks, never received any of them. Several attempts to get replies from them for the items or money back. STILL WAITING 5 MONTHS LATER. don't touch them....

Really pleased with the lamp got it for my husband as an anniversary present it's great and husband loves it

Poor quality, unprofessional customer service. Bought a personalised moonlamp with picture and text as memory tribute for a deceased best friend. On receiving the item as was very disappointed. It was made of cheap quality plastic that reminded me of a ping pong ball. The picture quality was poor. The stand wasn't magnetic as advertised. The electrical connector was tricky to connect. On checking my order to request refund I noticed I'd been charged more than what was advertised online for same item. When I contacted them twice they replied with no offer of a refund and made reference to something I had never mentioned or claimed?? Random. Also failed to answer my question or give any explanation re pricing. I am left with a product I can't display and almost £40 out of pocket. Definitely wouldn't recommend or use again.

The image on the lamp I received looks nothing like the photo I sent.
The images they are using to advertise are misleading

Absolute joke,i ordered a moonlamp from these crowd an it was an absolute insult what they sent,it was supposed to be a picture of my uncle,ya cant even see hes head or even make out who it is,the light is very bad on it to,ive emailed them for a refund but they just make up excuses for there bad work,asking to turn on the lamp,well even after turning it on its still no better only worse,also took a month to come,its advertised as been in uk but came from china,can safely say i have never in my life seen anything made as bad,its nothing like what they describe online and aint one bit helpful,just a pure scam if you ask me,dont waste your money or be fooled by this website unless you wanna be higly dissapointed😣

Sally and Chenie from customer service were very helpful!
I was unhappy with the moon lamp I had received therefore I contacted customer service who were very efficient and helpful in solving my problem.

I bought a Spotify Code Plaque under the pretense that it would be acrylic glass as stated in the description, it was supposed to be about the size of an A4. However the plaque came small like double a credit card size, and the canvas like wooden tripod was broken. Furthermore there were many scratches on the product, it was cheaply made from plastic, not glass as shown and the picture wasn't printed meerly stuck on to the back of the plaque. I was VERY disappointed as it was intended as a nice birthday present and despite being ordered on the 23rd for the 30th it came the 2nd of April

I’m going to skip to the solution because my story is the same as everyone else on here. Once you’ve replied to their countless emails just contact your bank they refunded my money while I was on the phone. I used a debit card and although you may not have as many rights aa you would with a credit card they do have a thing called “charge back” I got my money back straight away and they go after the suppliers bank as far as I know. I hope no one else gets caught out and as for anyone else on here I hope you see this and get your money back. Good Luck.

It wasn't a scam and it arrived today. Really happy with it. Best used at night.