Mymoonlamp Reviews 138

the delivery can take more than 2 months, the customer service is not helping you at all and there is no available phone number to get in contact with them, and the worse is that the product is way far from their pictures, the product is made from a cheap plastic horrible and the lights are not even work.
They are more like scammers so i would not recommend to buy any product from this website

I ordered it and then after read all the reviews on here I thought I also got scammed but it arrived today it’s perfect! The photo is so clear and not damaged in the slightest. Would definitely use again

Awful company, please do not buy from them. The item i ordered arrived was not only damaged but not made as per the request. They try everything not to refund you and I am still battling this with them. They stated that the refund would need to be minus shipping costs, cost of raw materials and also to cover the resource to make it!! Ridiculous considering it is damaged and in no way my issue.

I ordered a moonlamp with a picture of a family member in and the qaulity was rubbish. I emailed and complained, asked for a refund and they asked me for a picture of the lamp. So I sent it too them, never heard anything after that, after leaving plenty of emails they just decided too ignore me. I would not recommend. They took over thirty pound off me and never came up with the goods. I think I could of made a better one. BEWARE!

Avoid look nothing like advertising.

Very misleading.
Save your money.
Wrote to them with the below statement.
False advertising is described as the crime or misconduct of publishing, transmitting, or otherwise publicly circulating an advertisement containing a false, misleading, or deceptive statement, made intentionally or recklessly to promote the sale of property, goods, or services to the public

My daughter bought me a moonlamp for my birthday, when I went to charge it up the battery fell inside the lamp We have tried to get a refund or replacement but all you get from the company is the same email asking for a video or photo of the faulty. We have done this but still have got no further in resolving the matter Please do not buy from this company as they are not interested in their customers or refunding your money back with their faulty goods

If I could give no stars thats what I would do.
I bought a moonlamp costing near £70 for a valentines gift for my wife with a picture of our wedding day as it looks nice on the website. Ordered end of January and received this on the 11th March, the item looks nothing like what they advertise plus it does not work. Do not waste your time let alone your money this company are complete scammers.

Absolutely appalling quality for what you pay! Wouldn’t ever consider buying again for the amount of money I paid for a ‘glass’ Spotify plaque that came with smudges and scratches on!!!

Ordered a Spotify plaque end of jan only just come today all the reviews on the site looked lovely payed an extra 3.99 for a wooden stand like a canvas goes on when being painted and it’s come today 23rd and it’s plastic it’s so scratched and the stand o got was to plastic pegs like w*f there is no number I now can’t log into my account the email is invalid so can’t acsess it so DO NOT BUY OFF HERE. Lost 23:99 so disappointed as it was a birthday present

i ordered a spotify plaque, waited 6 weeks for it come to get an email saying it had been delievered already. i’ve emailed 10 times now and they won’t do anything about it.

The company is a scam takes money and fails to send or reply to emails should be closed down. Ive got trading standards to look into it now to get it shut down

It’s a scam do not buy from this company pls listen. I ordered a glass Spotify plaque and it took 4 weeks to come. 4 weeks when I payed £8 delivery. When it came it wasn’t even glass it was plastic and it was all scratched to s**t. I have just got scammed £20 and I have emailed them 10
Times in the past few days and they can’t even be arsed to email me back

Absolutely shocking I ordered on 24th of December and still no lamp!

Never arrived. Do not use! Utter scam and waste of money.

Nothing but problems they say they are uk based its coming from china ive asked 11 times now did my photo get uploaded or not they havent told me just keep repeating its on its way. Joke of a company

Mymoonlamp is Photomoonlamp
I wish I would have known this before I ordered anything from it. £75 put of pocket for receiving none physically and mentally. All my bad experiences are as same as others' on Photomoonlamp reviews. Didnt receive what I ordered, couldn't get refund because I didnt pay for international shipping insurance, said they. Finally, blackmail me after all in 3 days and so on, feedback email/every hour.

I ordered a moon lamp in December as there website looked good!! I paid £11 for fast track delivery which it did not turn up till seven days later! After I opened it it looked a shambles as it did not look anything like it should!! The picture used did not look like the people on the photo!! Absolutely shocking, tried to contact them but there is only an email address, no phone contact!! You get no reply’s back!!

Really bad quality looks nothing like the pictures and ignores email

Ordered x2 on December 10th 2020, arrived today on December 31st - 6 days later than advised but cannot really fault due to COVID & Christmas. Didn't have much hope after reading previous reviews, but the lamps arrived & actually look somewhat decent - one looks better than the other, but I suppose it depends on the picture you give them as one of mine got slightly cropped and now my girlfriend looks bald haha. Feels a little cheap, but it looks to be 3D printed so is bound to feel that way. Overall I'm actually satisfied with them, as for 20 quid it makes a nice little gift!

Brilliant gift so happy with my purchase and will consider getting another for myself. Would definitely recommend to others.