Your products are very good but payments modes are limited especially the most customer preferred Pay on Delivery option and the only thing I don't like if the ui of the app. It can be a lot lot more... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the overall platform's great But sadly had to cancel my order because I filled a wrong address Currently waiting for my refund, once it's issued I'll place it again . This time with a correct... See more
Company replied
Really good, no issues this time with order updates and proper products with long exp dates and love the Salted Caramel flavour. Do try!
Company replied
Well, the app n the product is superb but the pricing in india is on the expensive side . Other premium companies in india offer whey protein in around 2600 plus the discounts ,but my protein offers t... See more
Company replied
3.6
Average
13K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Price was very competitive and really…
Price was very competitive and really good than market without comprising on product plus checkout was super smooth
March 31, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I am really impressed with the last…
I am really impressed with the last conversation with myprotein so i ordered the impact creatine monohydrate this time just please make sure i get the original and manufacture in UK product this time
March 31, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
good products
March 30, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very High price
I have been a loyal customer of this brand for many years, and I must say the product quality has always been excellent. The consistency, taste, and results have always met my expectations, which is why I have continued purchasing over such a long time.
However, over time, I’ve noticed that the prices have increased significantly. While I understand that market conditions can change, the current pricing is becoming difficult to manage, especially for long-term customers like me.
I truly appreciate the quality you maintain, but I kindly request you to consider providing some discounts or loyalty benefits, so that customers like me can continue purchasing your products regularly without hesitation.
Overall, great products — just hoping for more affordable pricing and customer-friendly offers going forward.
February 5, 2026
Reply from Myprotein
Hello,
Thank you for your review.
We're really sorry we've had to put some of our prices up. The industry has been affected by commodity, production and freight costs which have all increased significantly over the past few months and this is having a global impact. We have been absorbing these industry-controlled cost increases for as long as possible, but we now need to align with the wider sector.
Despite these increases, please rest assured that quality remains the highest priority for us and we will never compromise on that.
Kind regards,
Sam
It's easy and very much friendly UI.
March 29, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
One of my order was not delivered by my…
One of my order was not delivered by my protein, and they said that I will get my money back and I never got my money
March 28, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Greater good service online
March 29, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Thanks a lot....
March 29, 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Delivered old product which was just abt to expire
I orderd 500g of creatine in December 2025 and they deliver me a creatine which will expire in Feb 2026 at first I didn't saw it today I saw it and throw it the pkt was half full and I have to throw it, it was imported in 7/2024 and they deliver such old product which was just abt to expire to me
March 28, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The checkout was smooth
The checkout was smooth. Also appreciate the offer on discount and addon products bundled for free
March 28, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
5 YEARS OF LOYALTY TRASHED OVER THEIR OWN INCOMPETENCE
"I have been a loyal customer of this brand for over 5 years, spending my hard-earned money consistently, only to be treated like a criminal for their mistake.
They sent me nearly expired products that were clearly sitting in a warehouse far too long. When I did the right thing and complained about receiving garbage, they issued a refund—but then immediately blocked my account and blacklisted my shipping address. Their 'Investigations Team' is a joke. Instead of investigating why they are shipping out expiring stock to long-term customers, they decide to 'discontinue shipments' to the person calling them out. This is a cowardly, predatory business tactic: send bad products, and if the customer notices, ban them so you don't have to deal with the headache of your own quality control failures.
After half a decade of loyalty, this is how they treat you. They don't want customers; they want silent victims who will accept expired products without a word. Avoid this brand at all costs unless you want to be blacklisted for expecting what you actually paid for. Absolute disgrace."
UPDATE (28 March 2026):
Following my complaint, I received a scripted response from "Natalia" in Customer Relations (Order #747098774). Despite being a 5-year loyal customer, she confirmed that their "Investigations Team" has made a "final decision" to keep my account closed and my address blacklisted.
They are effectively hiding behind a department that "cannot be overruled" to avoid explaining why they ship nearly-expired products. They claim this has been logged as a "formal complaint" to improve service, but how can you improve service for a customer you’ve just banned for life?
This is a complete lack of integrity. They've refunded the money because they had no choice—the product was objectively defective—but they are punishing me for noticing. If you’ve been with this brand for years like I have, be warned: the moment they mess up and you call them out, you are "discontinued." Absolute cowardice from the management team.
March 27, 2026
Reply from Myprotein
Hi,
I appreciate you bringing this to our attention. We're very sorry to hear about the issue with your order and the subsequent handling of your complaint.
I’ve now sent you a message — please have a look when you have a moment.
Best regards,
Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Quality is top notch
March 27, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Best protien ever
Ordering experience was great, easy to order through the app . I have been using My protein since a year and I love it.
March 27, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Best supplement provided by Myprotein
March 26, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Whey protein isolate is a great product
Whey protein isolate is a highly effective supplement for meeting my daily nutritional requirements.
March 26, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.