Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to get info about something…
I wanted to get info about something and I got instant reply from Aran. This was the best customer service experience I’ve ever come across till date. Good work keep going
January 26, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Hi Manu,
Thank you for taking the time to leave us your 5 star review.
Please make sur that you are signed up to receive our news letters to make sure that you never miss any of the new exciting products we have coming, you will also be the first to receive our amazing discounts and offers.
Thanks Jeanette
Reply from Myprotein
Hi A Shrey Shaha,
Thank you for taking the time to leave us your 5-star review.
Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.
Thanks Jeanette
Aran was really helpful ....i wish more…
Aran was really helpful ....i wish more employees like him in ur company
January 15, 2021
Unprompted review
Reply from Myprotein
Hi,Jyoti,
Thank you for taking the time to leave us your 4-star review.
Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.
Thanks Jeanette
It's great nice conversation with Mr…
It's great nice conversation with Mr Aran regarding of product issue and he help mi soo well Ani proper manners
January 15, 2021
Unprompted review
Reply from Myprotein
Hi Pratik
Thank you for taking the time to leave us your 5-star review.
Please make sure you are registered to receive our newsletter to ensure you are the first to hear about all of the new exciting products that we have for you along with the best discounts to use on your future orders.
Thanks Jeanette
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Great deal by Aran
January 7, 2021
Unprompted review
Reply from Myprotein
Hi Karmandeep,
Thank you for your review and for the comments for Aran.
I will be sure to log this and let him know he has been able to assist you.
Many thanks,
Chris
Feedback Team
I spoke to Aran and he answered all my…
I spoke to Aran and he answered all my confusions. So it was a good experience. Keep it up guys.
January 6, 2021
Unprompted review
Reply from Myprotein
Hi Aryan,
Thank you for taking the time to leave your review.
Aran will be so pleased that you are happy with the customer service you have received.
Thanks,
Tracie
Quick response from myprotien team
Speaking with service team helped me get exactly what I was looking for.
December 2, 2020
Unprompted review
Reply from Myprotein
Hi Sanjeev,
Thank you from us all here at Myprotein for taking the time to leave us your 5 star review.
Our team are always here to help and offer any advise you need.
Thanks Jeanette
I talked to Ed
The agent was very supportive and helpful plus quick.
November 28, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Very Co-operative Backend Chat System
Requested for cancellation and refund. Done within 5 minutes. Very fast and co-operative customer support system. Thanks.
November 27, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Person was helpful
November 26, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I had a chat with Ed and got my reply…
I had a chat with Ed and got my reply quickly. I am satisfied! Thank U Ed!
November 26, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I am from india i put my order on 23rd…
I am from india i put my order on 23rd october and today is 11 of november i didnt get my product yet now i decided to cancel it and request to refund my money very disapointed by the service of myprotein india... (Order no. 245729872)
November 11, 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review, Divyansh.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please either update your review with an order number or contact us via your account, Live Chat or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Amount got debited from my account but…
Amount got debited from my account but order not placed. Solution not received
TO TRANSFER
UPI/DR/031218287999/myprotein/UTIB/myprotein./UPI
Rs: 4,807.5
customer ID - 9493974
November 9, 2020
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with your order and would like to investigate this further. I am unable to locate your account using the details you have provided. Please contact me directly through your account to enable this issue to be investigated.
Regards,
Sue
awesome help
November 3, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Cleared some doubts.
Cleared some doubts.
I had few doubts regarding the availability of products on this site and on the Amazon, after having a chat with your employee Aran, everything is clear now....
November 2, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I spoke to Aran
I spoke to Aran, he helped me figure out the best product.
November 2, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Defective product received.
October 29, 2020
Unprompted review
Expecting a refund ASAP
Expecting a refund ASAP. It has been a long time that i have been trying. Aran has been quite supportive, i just hope that he manages to get that refund for me.
October 29, 2020
Unprompted review
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