I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mariia Рodvadtsiatnyk
Mariia Рodvadtsiatnyk: Thank you for your help me about my ticket document. 👍👍
June 13, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rodel Insek,
Thank you for your kind words!
We’re glad to hear that Mariia Podvadtsiatnyk was able to assist you with your ticket document. Your appreciation means a lot, and we’ll be sure to share your message with her.
Wishing you smooth and pleasant travels ahead!
Even late reply
Even late reply, still they answers all my questions
And I would like to thank Sofia for assisting me.
Thank you so much.
June 8, 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you very much for your kind feedback, Bebeth Cardoza Calda!
We truly appreciate your patience and are glad to hear that all your questions were answered. Sofia will be especially happy to know that her assistance was helpful to you. If you need any support in the future, we’re always here to help.
Safe travels!
Very bad just to fix one letter in the…
Very bad just to fix one letter in the name they charge 200$
June 7, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Ahmad,
Thank you for your feedback. We're sorry to hear about your dissatisfaction regarding the name correction fee.
Please note that name correction costs are determined by the airline's policies, not by our agency. We kindly ask you to provide your booking number or the email address used during the purchase so we can review your case in detail and give you a clear explanation of the charges applied.
We look forward to assisting you further and clarifying this situation.
Deceptive Practices & Lack of Transparency – Avoid MyTickets
I had a highly disappointing experience with MyTickets that I feel everyone should be aware of.
I booked two flights through their website and chose their “flexible ticket” option, which claimed to allow cancellations or changes up to 24 hours before departure. I mistakenly picked the wrong departure time, so I immediately contacted them to shift my outbound flight on the same day—just two hours later.
Flexible to me meant no change fees and only paying the fare difference, if any. But MyTickets offered me a new ticket at full fare. They explained that while they don’t charge a change fee, I still had to cover the airline’s fare difference. I contacted the airline directly: the change fee turned out to be only $20 per passenger. They refused to process the change because the ticket was purchased through a third-party agency.
June 4, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Saadon,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and we appreciate you taking the time to explain the situation in detail.
We understand your frustration, especially when a service marketed as “flexible” seems to create more confusion than convenience. The “flexible ticket” option indeed allows for changes without additional service fees from our side, but it is important to note—as stated in the terms—that any fare difference set by the airline remains the responsibility of the passenger. Unfortunately, these differences can vary significantly depending on the airline’s own pricing policies and availability at the time of the change request.
As your ticket was purchased through our agency, any changes must be processed through us directly. Most airlines, as you correctly noted, do not allow third-party tickets to be modified directly by the traveler. However, we do our best to mediate between our customers and the airlines to provide the most reasonable solution available.
To fully review your case and respond more specifically, we kindly ask you to provide your booking number or the email address used during the purchase. This will allow us to identify your reservation and follow up appropriately.
We truly regret the inconvenience this has caused and remain at your disposal to assist you further.
For the name change they charge due to spelling more than ticket!
For the name change they charge due to spelling price of new ticket.
I cancelled the ticket.
Will be buying through airline directly.
Not recommended at all.
June 5, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Svetlana Savchenko,
Thank you for taking the time to share your feedback. We're sorry to hear about your dissatisfaction and understand how upsetting this situation must have been for you.
Your opinion is very important to us, and we are genuinely concerned that such an issue occurred. Please know that we always aim to provide our clients with the best and most suitable solutions when it comes to ticket changes and support. Unfortunately, when it comes to name corrections, especially after the ticket has been issued, the conditions and fees are strictly defined by the airline, and in some cases, the cost can be close to the price of a new ticket.
We can confirm that we have received your request for a refund and it is currently being processed. You will receive an update from us via email as soon as we have more information.
If you have any other questions or details you’d like us to check, please don’t hesitate to reach out.
Reply from https://mytickets.ae/
Dear Zohaib Ahmad,
Thank you for your kind feedback! We're glad to hear that you were satisfied with the service provided. Your appreciation means a lot to us and motivates our team to continue delivering high-quality support.
If you ever need assistance in the future, we're here for you.
My ticket to bookings have been made…
My ticket to bookings have been made easy with mytickets.ae. Thank you guys.
June 4, 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you very much for your feedback, Rajan Gupta!
We're glad to hear that your booking experience with us was smooth and easy. Your appreciation means a lot to our team. If you need any assistance in the future, we’re always here to help.
Wishing you a great trip!
I booked a flight over 2 days ago
I booked a flight over 2 days ago, and even 54 hours later, I still haven’t received my ticket – despite the payment being confirmed immediately. I contacted customer service, and the only explanation I was given is that tickets are usually issued instantly by a robot, but when handled by a human, it “takes time.” Frankly, this is unacceptable. It should never take over two days to issue a confirmed ticket, especially when the departure is now less than four hours away.
This delay has caused a great deal of stress and uncertainty, and I find it hard to believe that such inefficiency is considered normal. If you’re booking a last-minute flight or need peace of mind with your travel plans, I would strongly advise against using this platform. A booking system that can’t guarantee timely ticket issuance is not reliable – especially when travel timing is critical.
June 1, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Arjun,
Thank you for sharing your feedback. We understand your frustration and truly regret the inconvenience this situation has caused.
Your opinion is important to us, and we are concerned that such a situation occurred. Unfortunately, your reservation was canceled because, at the time of ticket issuance, we did not receive confirmation from the airline regarding the availability of free seats on the flight.
In such cases, we act strictly according to the airline’s response and cannot proceed with issuing the ticket without this confirmation.
Please rest assured that the full amount has already been refunded to the buyer’s account.
We understand how important it is to have clarity and reliability when making travel arrangements, and we sincerely apologize for the stress this caused. If there’s anything else we can assist you with, we remain at your disposal.
Veryyy baadddd
Veryyy baadddd
We ordered the tickets and they cancelled them because those tickets are “sold out”.
If they’re sold out why would you let us order when there’s no tickets.
We already booked a hotel and rented a car
And the flight should be tomorrow. also, what about the “24/7” services? Are they really a 24/7 services or is it just to relieve the customers (scam). No thank you for that an i really recommend that nobody fly with this scam company. I hate you from the bottom of my heart.
June 2, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shadi,
Thank you for your feedback. We’re genuinely sorry to hear about your negative experience and fully understand how frustrating this situation must be, especially with your travel plans already arranged.
Please note that our system reflects availability information provided by airlines in real time. In rare cases, there may be a mismatch between displayed availability and actual ticket issuance capability. This can lead to cancellations when the airline no longer confirms the fare.
To assist you further and review your case in detail, we kindly ask you to provide your booking number or the email address used during the purchase. Once we have that, we can look into what happened and offer an appropriate follow-up.
Our support team is indeed available 24/7, and we regret if you experienced any delays in reaching us.
Thank you for bringing this to our attention — your feedback helps us improve.
Very unhelpful
Very bad and unhelpful.
I booked my tickets with them and the name had been entered incorrectly.
It's been 2 days and they haven't been able to fix the issue.
May 30, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Sachin,
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.
Please know that your opinion is very important to us, and we regret that we could not provide the support you expected in this case. According to the information we received by email, the request for name correction is no longer relevant as you managed to make the necessary changes directly through the airline.
If there’s anything else we can assist you with or if any further issues arise, please don’t hesitate to reach out to us. We're here to help.
Thanks for Damon Smith
I want to thank Damon Smith he helped me with kindness, thank you very much!
May 30, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Raghad Khalid,
Thank you very much for your kind feedback!
We’re delighted to hear that Damon Smith was able to assist you with kindness and professionalism. Your appreciation means a lot, and we will make sure to share your words with him.
If you need any further assistance, we’re always here for you.
Book my flights using MyTicket and my…
Book my flights using MyTicket and my experience was good. I got timely response from Irina Ray for all the assistance I needed. Thanks Team, keep up good work.
May 29, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Aakash Dil,
Thank you so much for your kind feedback!
We’re very glad to hear that you had a good experience booking your flights with us and that Irina Ray was able to assist you promptly. Your appreciation means a lot to our team.
We’ll be sure to pass your thanks along to Irina – feedback like yours keeps us motivated to continue delivering the best possible service.
Wishing you smooth travels ahead!
Definitely a scam - Horrible
Definately a scam.
I payed the first time and got a confirmation - they sent email confirmation and a day later they cancelled.
I payed a second time with extra money to "confirm the booking" - Received email saying that tickets are confirmed and will be sent in 24 hours. then received an email saying that "They are pleased to inform me that only the return ticket is confirmed". Seems like a scam to hold on to customers money for a few days. I am pursuing legal action.
May 26, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Syed Akhter,
Thank you for taking the time to share your experience — we’re genuinely sorry that you’ve faced such a frustrating situation. Please know that your feedback is very important to us, and we fully understand your concern.
We are currently checking the information regarding your reservation and kindly ask you to allow us some time to investigate this properly.
We take such matters seriously and are committed to providing a transparent resolution. As soon as we complete our review, we will contact you with a detailed response.
Thank you for your patience.
UPD 26/05
Dear Syed Akhter,
Thank you for taking the time to share your feedback. We are truly sorry that your experience with us led to such disappointment — this is not the kind of situation we ever want our customers to face.
We completely understand your frustration, and we want you to know that your concerns have been taken seriously. Your opinion matters, and we deeply regret that things did not go as expected.
In connection with the situation that occurred, we received a request from you to cancel the reservation. Please be assured that the reservation has already been canceled, and the full amount has been refunded to your bank account without delay.
We strive to provide clear and transparent service, and we are sorry that this time we did not meet that standard. Should you have any further questions or need additional assistance, please don’t hesitate to reach out — we are here to help.
Great thanks to mytickets
Great thanks to mytickets
The Agency
offered me lowest price with flexibility on payment’s methods and in few minuets i received my tickets .
Many thank i trust on mytickets Agency
May 24, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Majda,
Thank you so much for your kind feedback!
We're delighted to hear that you were satisfied with our service, especially the flexible payment options and quick ticket delivery. Your trust means a lot to us, and we look forward to helping you again with your future travel plans.
Horrible experience
Horrible experience ! do not book here if you are looking for last minute tickets.
they dont book your tickets direcrtly. they secure the money from you and then they try to get your tickets.
I got an email from them saying - we are sorry to inform that we could not book your ticket .. and they recommended alternative date which was next day !!
May 20, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Waqas,
Thank you for sharing your feedback. We're genuinely sorry to hear about your disappointing experience, and we understand how frustrating it must have been—especially when booking a last-minute trip.
In rare cases, when demand is high, the selected fare may no longer be available by the time the payment is processed. In such situations, we try to offer the nearest available alternative or provide a full refund. We understand this is not ideal and appreciate how inconvenient it can be.
To properly review what happened with your specific case, could you please confirm your booking number or the email address used for the purchase? This will allow us to investigate further and follow up with a more detailed explanation.
We truly value your opinion and are committed to improving our service.
I booked a flight with them
I booked a flight with them, I don’t had any issues and found it much easier than other websites. I recommended dealing with them
May 15, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shahad,
Thank you so much for your kind feedback!
We’re truly glad to hear that your booking experience was smooth and easier than on other platforms. Your recommendation means a lot to us, and we’re happy we could meet your expectations.
If you ever need assistance in the future, we’ll be here for you.
Reply from https://mytickets.ae/
Dear Ibrahim Alkabaa,
Thank you for your kind words!
We’re glad to hear that you found our service trustworthy, and we truly appreciate your confidence in us.
We look forward to assisting you again in the future!
I recommend this agency as they fast…
I recommend this agency as they fast along with a good customer services.
I am here just to address that I had make a mistake with a previous review without an accurate information, as I said that my money didn’t come from the agency after a cancellation,
BUT INSTEAD I RECEIVED MY MONEY ASAP; IN JUST ONE DAY OR LESS.
So, I’m Sorry for making a false review.
And I recommend this agency as they fast along with a good customer services.
February 18, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear مازن ناصر الشتوي,
Thank you for your updated feedback and kind words! We truly appreciate your honesty and the time you took to correct your previous review.
It’s great to hear that the issue was resolved promptly and that you were satisfied with the speed and quality of our customer service. Your recommendation means a lot to us!
To help us identify your case and make sure everything is fully closed on our side as well, could you please confirm the booking number or the email address used for your purchase?
We're always here if you need anything else.
No ticket showing “bucharest to paris”
I paid for my flight from bucharest to paris for this saturday and it’s been like 4 hours and im still without the ticket
March 27, 2025
Unprompted review
Reply from https://mytickets.ae/
Hello King Qasem,
We’re sorry for the delay in receiving your ticket. Please provide your booking number or the email used for the purchase so we can check the status and assist you as soon as possible. Our team is here to help!
I’m very glad that I have booked my…
I’m very glad that I have booked my flight with My Ticket cuz they was very helpful and nice , I have wrote my name wrong on the ticket and my flight was on the morning only 11 hours left and they did a lot of x(10) work to correct it again they help me so much respect for all the team specially
Liudmyla Fernàndez a person with long patient and very positive personality she helps me and made me relaxed when I was on that hard situation
Keep up the good work and thank u again 🤍🤍🤍✨💐💐💐
March 24, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Wail Abdalshakour,
Thank you for your kind words! We’re delighted to hear that our team, especially Liudmyla Fernández, was able to assist you in such a stressful situation. Providing excellent support and ensuring a smooth experience for our customers is our top priority.
We truly appreciate your feedback and your trust in us. Wishing you wonderful travels ahead!
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